We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2077 results
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Decision Reference DRN-5022397
9 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5022397 The complaint Mr M is unhappy with how NewDay Ltd trading as Marbles have handled a number of chargeback claims on his account. He’s also raised concerns with a number of service issues. What happened Mr M holds a Marbles branded credit card with NewDay. In December 2023 Mr... (4 pages)View decision -
Decision Reference DRN-5103106
6 Dec 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5103106 The complaint Mr C complains NewDay Ltd unreasonably terminated his credit card agreement. What happened Mr C says he was unable to access his Aqua credit card account online in 2022 and that he was therefore unable to keep up to date with the account. Contractual monthly pa... (4 pages)View decision -
Decision Reference DRN-5146840
5 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5146840 The complaint Miss M complains NewDay Ltd trading as Aqua irresponsibly lent to her. Miss M is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Miss M herself. What... (3 pages)View decision -
Decision Reference DRN-5125429
5 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5125429 The complaint Mrs H, through a representative, says NewDay Ltd (trading as Marbles) irresponsibly lent to her. What happened Mrs H took out a credit card from NewDay in September 2021. She was given a £300 credit limit. This was increased three times until it reached £3,000 ... (3 pages)View decision -
Decision Reference DRN-5141087
4 Dec 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5141087 The complaint Ms H complains that NewDay Ltd trading as Marbles was irresponsible in its lending to her. She wants all interest, fees and charges refunded along with statutory interest and any adverse information removed from her credit file. What happened Ms H was provided ... (4 pages)View decision -
Decision Reference DRN-5100659
3 Dec 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5100659 The complaint Mr R complains that NewDay Ltd trading as Aqua was irresponsible in its lending to him. He wants all interest, fees and charges refunded along with statutory interest and any adverse information removed from his credit file. Mr R is represented by a third party... (2 pages)View decision -
Decision Reference DRN-5127879
3 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5127879 The complaint Mr M complains about the way in which NewDay Ltd, trading under its Fluid brand, handled his claim after he used his credit card to pay for a car which was faulty. What happened On 14 March 2023 Mr M bought a used car from a dealership which I’ll call “C”. The ... (3 pages)View decision -
Decision Reference DRN-4969786
2 Dec 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4969786 The complaint Mrs R complains about a decision taken by NewDay Ltd trading as John Lewis Credit Card (“John Lewis”) not to refund to her the sum of £369 she paid a company that I will call “M” for an item of clothing. What happened On 13 December 2023 Mrs R purchased an item... (3 pages)View decision -
Decision Reference DRN-4897769
2 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4897769 The complaint Ms H complains that NewDay Ltd lent to her by approving three cards for her and then increasing the credit limited on the cards over sustained periods of time. What happened Ms H was approved for three cards with NewDay and each had different credit limit incre... (8 pages)View decision -
Decision Reference DRN-5098265
2 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5098265 Complaint Mr A has complained about credit cards and the associated credit limit increases which NewDay Ltd (“NewDay”) provided to him. He says the credit cards as well as the limit increases were irresponsibly provided. Background NewDay provided Mr A with two credit cards... (6 pages)View decision
