We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2542 results
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Decision Reference DRN-2822751
15 Jun 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2822751 The complaint Mr M complains that NewDay Ltd irresponsibly allowed him to open two credit card accounts which were unaffordable. What happened Mr M says he opened the two NewDay credit card accounts in 2015 and says appropriate credit checks were not carried out. He says he was... (2 pages)View decision -
Decision Reference DRN-2849922
15 Jun 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2849922 The complaint Mr S is unhappy that NewDay Ltd didn’t refund a payment he’d made. What happened In April 2020, Mr S ordered a number of bottles of alcohol from an overseas online retailer I’ll call G. The order totalled £1,123.70. He paid this using his NewDay credit card brande... (4 pages)View decision -
Decision Reference DRN1880724
15 Jun 2021 NewDay Ltd Not upheldBanking and creditMrs M complains that NewDay Ltd won’t refund a payment made on her credit card to a secondary ticket selling website (“the Website”) for two tickets to a concert abroad. background In July 2016 two tickets were purchased through the Website to attend a concert in 2017 using Mrs M’s NewDay ... (4 pages)View decision -
Decision Reference DRN-2846050
15 Jun 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2846050 The complaint Mr A complains that NewDay Ltd trading as Marbles is holding him responsible for a credit card balance. What happened Mr A has a credit card account with NewDay. He explains that in December 2018 he went to prison. And that he had contacted NewDay to tell it this.... (2 pages)View decision -
Decision Reference DRN-2868471
14 Jun 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2868471 The complaint Mr H is unhappy that NewDay Ltd, trading as Evans Storecard, gave him incorrect information regarding the possibility of clearing the balance on his account via a balance transfer to another credit provider. What happened Mr H had an outstanding balance on his New... (4 pages)View decision -
Decision Reference DRN-2803985
10 Jun 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2803985 The complaint Mr T complains that NewDay Ltd (trading as Marbles) irresponsibly increased his credit limit. What happened On 3 July 2015 NewDay approved Mr T’s credit card application, giving him a credit limit of £250. Mr T says he was struggling with other debts and financial... (4 pages)View decision -
Decision Reference DRN-2836815
9 Jun 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2836815 The complaint Mrs G complains about NewDay Ltd’s decision to hold her responsible for transactions she says she didn’t authorise or make on her credit card. What happened The details of this case have been clearly set out by our investigator when he wrote to NewDay upholding i... (8 pages)View decision -
Decision Reference DRN-2487515
3 Jun 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2487515 The complaint Mr M complains about NewDay Ltd and their decision to approve his credit card application as well as the credit limit increases applied to the account. What happened In May 2016, NewDay approved Mr M’s credit card application. They took into account Mr M’s annual ... (4 pages)View decision -
Decision Reference DRN-2140418
2 Jun 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2140418 The complaint Mr C’s unhappy that NewDay Ltd unexpectedly blocked his card payments to a merchant that he’d paid numerous times before. What happened The parties are aware of the background to this complaint. So, I won’t set it out in detail here. But, in summary, Mr C attempte... (3 pages)View decision -
Decision Reference DRN-2851087
2 Jun 2021 NewDay Ltd UpheldConsumer CreditDRN-2851087 The complaint Miss H believes that NewDay Ltd, trading as Aqua, provided both a credit card and a personal loan to her when her financial circumstances at the time of the applications were such that these financial products were unaffordable for her. What happened In December 2... (6 pages)View decision