We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2509 results
-
Decision Reference DRN-5735762
5 Aug 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5735762 The complaint Miss L has complained about a credit card she took out in February 2023 with NewDay Ltd trading as Marbles. She’s said the credit card was unaffordable and shouldn’t have been approved. Miss L was initially represented in bringing her complaint albeit we are no... (4 pages)View decision -
Decision Reference DRN-5680964
5 Aug 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5680964 The complaint Mr R complains that NewDay Ltd (‘NewDay’), trading as Pulse Credit Card, shouldn’t have approved a payment that allowed him to go over-limit. He says the payment had also been taken early and shouldn’t have been. What happened The detailed background to this co... (2 pages)View decision -
Decision Reference DRN-5734920
4 Aug 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5734920 The complaint Mr S has complained about the lack of support he received from NewDay Ltd trading as Fluid Credit Card, when he was experiencing financial difficulty. What happened Mr S had a NewDay credit card. He called NewDay in August 2024, as he was struggling with repaym... (1 page)View decision -
Decision Reference DRN-5698191
4 Aug 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5698191 The complaint Mr W complains that NewDay Ltd didn’t handle his chargeback claims properly, failed to deal with transfers to an account, closed his accounts and recorded a CIFAS marker against him. He also says that he was not treated as he should have been. What happened Mr ... (4 pages)View decision -
Decision Reference DRN-5700687
1 Aug 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5700687 The complaint Mr S has complained about the way NewDay Ltd trading as Pulse Credit Card handled a claim for money back in relation to a transaction he’d made using his credit card. What happened The circumstances of the complaint are well known to the parties, so I’m not go... (3 pages)View decision -
Decision Reference DRN-5682269
1 Aug 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5682269 The complaint Mr J complains about the way in which NewDay Ltd trading as Aqua handled his disputed transaction claim. He’s also unhappy with the service he received when he tried to contact NewDay. What happened On 10 December 2024 Mr J raised a disputed transaction claim f... (3 pages)View decision -
Decision Reference DRN-5642789
31 Jul 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5642789 The complaint Miss G is unhappy with several aspects of the service that she’s received from NewDay Ltd. What happened Miss G was unhappy with the service she’d received from NewDay surrounding a payment she’d made to NewDay that NewDay hadn’t acknowledged and which was miss... (3 pages)View decision -
Decision Reference DRN-5686682
31 Jul 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5686682 The complaint Ms M complains NewDay Ltd trading as Fluid (NewDay) failed to carry out sufficient financial checks before it approved a credit card account for her. What happened Ms M says in May 2018 NewDay approved a credit card account for her with a credit limit of £600. ... (3 pages)View decision -
Decision Reference DRN-5726392
31 Jul 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5726392 The complaint Miss A complains NewDay Ltd (“NewDay”) irresponsibly provided her with credit cards and increased her limit when it wasn’t affordable. What happened In May 2022, Miss A applied for a credit card with NewDay (Marbles). The application was accepted, and she was ... (4 pages)View decision -
Decision Reference DRN-5726688
31 Jul 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5726688 The complaint Mr M is unhappy with the service NewDay Ltd have provided to him in relation to his credit card. What happened On 9 September 2024 Mr M called NewDay in response to a letter he had received from them, but the call handler could not find the reason why Mr M had... (3 pages)View decision