We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2089 results
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Decision Reference DRN-4914885
22 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4914885 The complaint Miss J complains that NewDay Ltd trading as Aquacard irresponsibly lent to her. Miss J is represented by a solicitor’s firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Miss J her... (5 pages)View decision -
Decision Reference DRN-4704782
20 Aug 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4704782 The complaint Miss H has complained that NewDay Ltd passed incorrect information to a third party, in respect of a default. What happened Miss H had an account with NewDay, which was subsequently passed to a third party. Miss H says that NewDay gave the third party unfair in... (1 page)View decision -
Decision Reference DRN-4709595
19 Aug 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4709595 The complaint Mr E complains that NewDay Ltd trading as Aqua is asking him for more money than he owes. What happened Mr E had a credit card with Aqua. On 12 March 2019, he entered into an arrangement through a debt charity to repay the balance. At the time, Mr E says the de... (2 pages)View decision -
Decision Reference DRN-4969911
16 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4969911 The complaint Mr R is being represented by a claims manager. He’s complaining about NewDay Ltd because he says it lent irresponsibly by giving him credit cards he couldn’t afford to repay. What happened In February 2020, Mr R opened a Marbles credit card account with an init... (5 pages)View decision -
Decision Reference DRN-4500057
13 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4500057 The complaint Mr H complains about NewDay Ltd’s handling of his credit card account. What happened Mr H had a House of Fraser (HoF) credit card issued in partnership with NewDay. In August 2022, NewDay wrote to Mr H to explain the partnership was ending and from November 202... (3 pages)View decision -
Decision Reference DRN-4956313
10 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4956313 The complaint Mr A complains that NewDay Ltd trading as Aqua was irresponsible when it offered him two credit card accounts. Mr A has brought his complaint to us via a representative but I’ll refer to him throughout for simplicity. What happened NewDay opened a credit car... (4 pages)View decision -
Decision Reference DRN-4899564
8 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4899564 The complaint Mrs H is complaining about NewDay Ltd trading as John Lewis Partnership Card because it changed the process for accessing her account. She wants to go back to using the original process. What happened Mrs H has a credit card account with NewDay. Prior to June 2... (2 pages)View decision -
Decision Reference DRN-4943271
8 Aug 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4943271 The complaint Ms W complains that NewDay Ltd trading as Marbles have irresponsibly lent to her. What happened Ms W was approved for a Marbles credit card in February 2022 with a £450 credit limit. Ms W says Marbles shouldn’t have accepted her application due to the defaults ... (2 pages)View decision -
Decision Reference DRN-4944724
8 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4944724 The complaint Miss D complains that NewDay Ltd, trading as Aquacard, irresponsibly provided her with a credit card account she couldn’t afford. She’s also unhappy with the four credit limit increases (CLIs) it subsequently applied to the account. What happened In March 2020 ... (3 pages)View decision -
Decision Reference DRN-4917788
7 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4917788 The complaint Mr K complains about the information NewDay Ltd (‘NewDay’) gave him about his credit card PayDown Plan. He is unhappy with how NewDay have engaged with him during this time. To put things right Mr K is looking for NewDay to increase the offer of compensation ... (5 pages)View decision
