We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2089 results
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Decision Reference DRN-4640279
19 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4640279 The complaint Mr S complains that NewDay Ltd trading as Aqua was irresponsible in its lending to him. He also says that a default was unfairly applied to his account and NewDay didn’t correctly handle his previous complaints regarding a change of address and access to his accou... (3 pages)View decision -
Decision Reference DRN-4433743
18 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4433743 The complaint Mr H is unhappy with how NewDay Ltd trading as Marbles card (“NewDay”) handled a claim he made about a transaction on his credit card. What happened Mr H was purchasing flights with his NewDay credit card on 2 July 2023. Mr H said his computer got hacked and the f... (3 pages)View decision -
Decision Reference DRN-4529638
15 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4529638 The complaint Mrs B has a credit card provided by NewDay (“NewDay”), trading as John Lewis Partnership Card. She is complaining about the 15 day interest free period that New Day provides for payment of sums due before interest is charged. She says this is unreasonably short. W... (2 pages)View decision -
Decision Reference DRN-4676264
13 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4676264 The complaint Mrs H complains NewDay Ltd trading as John Lewis Credit Card gave her a low credit limit. What happened Mrs H held a John Lewis credit card with another provider, NewDay then took over the brand. Mrs H applied for a credit card with NewDay and was given a £1,000 c... (3 pages)View decision -
Decision Reference DRN-4598536
11 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4598536 The complaint Mrs R complains that NewDay Ltd trading as John Lewis Partnership Card (JLP) lent irresponsible when it approved her credit card application. What happened In January 2023 Mrs R applied for a credit card with JLP. In the application, Mrs R said she was employed wi... (3 pages)View decision -
Decision Reference DRN-4640736
11 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4640736 The complaint Mr H complains that NewDay Ltd trading as Aqua was irresponsible in its lending to him. What happened Mr H was provided with an Aqua credit card by NewDay with an initial credit limit of £600. The credit limit was increased on eight occasions resulting in a final ... (2 pages)View decision -
Decision Reference DRN-4610436
11 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4610436 Complaint Mrs G has complained that NewDay Ltd (“NewDay”) irresponsibly provided her with credit card accounts, which it then allowed her to access funds in order to gamble even after a prohibition on using credit cards for gambling was introduced. Background Mrs G had two cred... (6 pages)View decision -
Decision Reference DRN-4651765
8 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4651765 The complaint Mr A, who is represented by a third party, complains that NewDay Ltd (“NewDay”) irresponsibly granted him three credit card accounts that he couldn’t afford to repay. What happened Mr A entered into agreements with NewDay to have access to credit with three separa... (3 pages)View decision -
Decision Reference DRN-4506156
7 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4506156 The complaint Mr C is unhappy that NewDay Ltd trading as John Lewis Partnership Card declined his request for a credit limit increase and refused to tell him why. What happened Mr C opened an account with NewDay in August 2022 with a credit limit of £3000. In 2023 Mr C contacte... (2 pages)View decision -
Decision Reference DRN-4649851
7 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4649851 The complaint Mrs M says NewDay Ltd was responsible for the decline of several transactions she wanted to make using her credit account. What happened Mrs M said she tried to use her credit card for shopping and to pay for online purchases and bills but wasn’t able to, meaning ... (2 pages)View decision
