We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2660 results
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Decision Reference DRN-5770862
22 Aug 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5770862 The complaint Mr C complains about the way NewDay Ltd handled his request for a refund. What happened In September 2024, Mr C contacted NewDay to raise a dispute for a transaction he made on his NewDay credit card in June 2024 for £779. This was for issues he experienced dur... (2 pages)View decision -
Decision Reference DRN-5748727
21 Aug 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5748727 The complaint Mr C complains about receiving unwanted emails from NewDay Ltd, despite having believed to have opted out of receiving such communications. What happened Mr C holds a credit card with NewDay. In April 2025, he received a number of emails, which included topic... (3 pages)View decision -
Decision Reference DRN-5697184
21 Aug 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5697184 The complaint Mr M complains about the administration of his credit card by NewDay Ltd, trading as Marbles. What happened Mr M complains about various issues he’s encountered with his NewDay credit card; as I understand it the core matters are, in summary: • “Query” marker... (3 pages)View decision -
Decision Reference DRN-5664259
21 Aug 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5664259 The complaint Mrs C is unhappy that NewDay issued her a store card with less favourable terms that she could have obtained, and also that NewDay moved her payment date forwards. What happened Mrs C had a store card, the administration of which was transferred to NewDay in 20... (2 pages)View decision -
Decision Reference DRN-5549088
21 Aug 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5549088 The complaint Mr L complains that NewDay Ltd trading as Pulse irresponsibly lent to him. Mr L is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr L him... (3 pages)View decision -
Decision Reference DRN-5601185
19 Aug 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5601185 The complaint Mr D complains that NewDay Ltd (NewDay) acted irresponsibly in agreeing to a credit card account and subsequent credit limit increases. In bringing his complaint Mr D is represented by a third party. For ease of reading I will only refer to Mr D in my decision.... (4 pages)View decision -
Decision Reference DRN-5757387
19 Aug 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5757387 The complaint Mrs W complains that NewDay Ltd rejected her claim under section 75 Consumer Credit Act 1974 (“s.75”). What happened In August 2024 Mrs W booked a rental holiday cottage at a cost of £1,789.20 using her NewDay credit card. She booked it through a host website w... (3 pages)View decision -
Decision Reference DRN-5728470
19 Aug 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5728470 The complaint Mr N complains that NewDay Ltd trading as Marbles lent irresponsibly when it approved two credit card applications he made and later increased the credit limit. What happened Mr N applied for a Marbles credit card in November 2017. In his application, Mr N sai... (3 pages)View decision -
Decision Reference DRN-5760824
18 Aug 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5760824 The complaint Mr D complains that NewDay Ltd trading as Fluid lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened The background to this complaint and my initial conclusions were set out in a provisional decisi... (4 pages)View decision -
Decision Reference DRN-5760713
18 Aug 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5760713 The complaint Mr P complains that NewDay Ltd trading as Fluid lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened The background to this complaint and my initial conclusions were set out in a provisional decisi... (4 pages)View decision