We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2099 results
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Decision Reference DRN-4259470
23 Nov 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4259470 The complaint Mr B says NewDay Ltd, trading as Marbles, withheld a refund made to his (then closed) credit card account by a third-party. What happened In August 2022 a third-party refunded £91.90 to Mr B’s credit card account. From November 2022 Mr B tried to find the payment ... (2 pages)View decision -
Decision Reference DRN-4254037
21 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4254037 The complaint Ms B complains NewDay Ltd (NewDay) defaulted her credit card account without her knowledge. What happened Ms B says she took out a credit card account in early 2018, with an online retailer she had held a relationship with for some time, as a back-up facility for ... (3 pages)View decision -
Decision Reference DRN-4393472
17 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4393472 Complaint Mr R has complained about a credit card and subsequent credit limit increases NewDay Ltd (trading as “Marbles”) provided to him. He says the credit card was unaffordable and shouldn’t have been provided. Background Marbles provided Mr R with a credit card with an init... (4 pages)View decision -
Decision Reference DRN-4418756
16 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4418756 The complaint Mr S complains that NewDay Ltd rejected his claim for compensation under section 75 of the Consumer Credit Act 1974 in relation to a car he says was mis-sold to him. What happened In January 2022 Mr S bought a used car, which had been registered in 2018 and had ha... (2 pages)View decision -
Decision Reference DRN-4455430
16 Nov 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4455430 The complaint Ms G complains about the service she received from NewDay Ltd trading as John Lewis Credit Card (“NewDay”) when she applied for a credit card. What happened Ms G had a John Lewis credit card account which she had held for a number of years. In October 2022, John L... (4 pages)View decision -
Decision Reference DRN-4456004
16 Nov 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4456004 The complaint Mr B complains that NewDay Ltd has refused his account application and hasn’t provided him with the reasons for doing so. He also complains that NewDay has ignored his letters to it about the application. What happened Mr B says he held a credit card account which... (3 pages)View decision -
Decision Reference DRN-4459221
15 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4459221 The complaint Mrs E is unhappy that she was unable to do a balance transfer to a credit card account administered by NewDay Ltd. What happened In December 2022, Mrs E tried to instruct a balance transfer from a third-party credit account to pay off the balance that was present ... (2 pages)View decision -
Decision Reference DRN-4456373
15 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4456373 The complaint Mrs K, who is represented by a professional representative (“PR”) complains that NewDay Ltd didn’t fairly and reasonably handle her claim under the Consumer Credit Act 1974 (“CCA”) in relation to a payment she made using her credit card for the purchase of a times... (4 pages)View decision -
Decision Reference DRN-4194837
14 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4194837 The complaint Mrs M complains that NewDay Ltd trading as John Lewis Partnership Card (‘NewDay’) didn’t apply a refund to her credit card account. Mrs M says the failure to apply the refund caused additional interest to be applied to her card account. What happened Mrs M placed ... (2 pages)View decision -
Decision Reference DRN-4271463
14 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4271463 The complaint Ms A complains NewDay Ltd (NewDay) failed to implement a promotional balance transfer offer on her credit card account. What happened Ms A says she telephoned NewDay in early February 2023 and says she was eligible for a zero percent balance transfer offer. Ms A s... (2 pages)View decision
