We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2100 results
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Decision Reference DRN-4364900
31 Oct 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4364900 The complaint Ms M says NewDay Ltd, trading as Opus, has mis-handled her credit card account. What happened Ms M paid off the balance of her credit card account in April 2018. The following day NewDay received a further payment of £100, leaving her account in credit by £124.60.... (2 pages)View decision -
Decision Reference DRN-4309604
31 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4309604 The complaint Mr S says NewDay Limited, has treated him unfairly in relation to a transaction on his credit card which paid for flights for him and others. What happened In February 2021 Mr S used his NewDay credit card to make a payment for flight tickets for him and his fa... (4 pages)View decision -
Decision Reference DRN-4223559
31 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4223559 The complaint Mr P complains that NewDay Ltd repeatedly told him he could cancel his application for a store-branded card that he’d been accepted for, and reapply later, in order to defer an introductory offer. But Mr P’s applications were rejected, because he reapplied too soo... (3 pages)View decision -
Decision Reference DRN-4272668
30 Oct 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4272668 The complaint Mrs A complains about how NewDay Ltd trading as John Lewis Partnership Card (NewDay) have allocated payments and refunds to her account. What happened Mrs A took out a credit card with NewDay and made use of a balance transfer offer. She transferred a balance of £... (3 pages)View decision -
Decision Reference DRN-4260850
25 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4260850 The complaint Miss D complains NewDay Ltd lent to her irresponsibly. What happened Miss D opened the following accounts with NewDay, and was given the credit limits below: Credit card 1 Date Limit August 2018 £300 December 2018 £1,200 April 2019 £2,950 September 2019 £3,750 Jul... (5 pages)View decision -
Decision Reference DRN-4413155
24 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4413155 The complaint Mr L complains that NewDay Ltd declined his application for a credit account. What happened This service has previously considered a complaint about a declined application Mr L made for a credit account with NewDay. This complaint wasn’t upheld by the Investigator... (2 pages)View decision -
Decision Reference DRN-4299464
23 Oct 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4299464 The complaint Mrs B is unhappy she cannot pay her John Lewis Partnership card with NewDay Ltd (“NewDay”) by cheque. Mrs B is represented in bringing this complaint, but for ease of reading I’ll refer to all submissions as being made by her directly. What happened In October 202... (2 pages)View decision -
Decision Reference DRN-4413501
23 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4413501 The complaint Miss E complains that NewDay Ltd irresponsibly gave her a store card and two credit cards that she couldn’t afford to repay. What happened In 2010, Miss E applied for a store card with NewDay. Due to how long ago it was taken out there is limited information avail... (3 pages)View decision -
Decision Reference DRN-4406385
20 Oct 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4406385 The complaint Mr G is unhappy with the way NewDay Ltd treated him in relation to a chargeback dispute and concerns of fraud. What happened In April 2021, Mr G opened an account with a gambling website. Once Mr G uploaded funds to the account, he was given access to a range of d... (4 pages)View decision -
Decision Reference DRN-4371936
19 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4371936 The complaint Miss C, through a representative, says NewDay Ltd, trading as Opus, irresponsibly lent to her. What happened Miss C applied for a credit card from NewDay in May 2018. It was approved with a limit of £900. She was then given four credit limit increases between June... (3 pages)View decision
