We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2100 results
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Decision Reference DRN-4115148
3 Oct 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4115148 The complaint Ms H complains that NewDay Ltd trading as Amazon Platinum Credit Card closed her account despite her ringing NewDay to see if she needed to take further action. What happened Ms H had a NewDay Amazon branded credit card, but NewDay wrote to Ms H in August 2022 to ... (3 pages)View decision -
Decision Reference DRN-4235944
28 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4235944 The complaint Miss D complains that NewDay Ltd trading as Fluid irresponsibly gave her two credit cards she couldn’t afford to repay. What happened In July 2021, Miss D applied for a credit card with NewDay. She was given an initial credit limit of £1,200. The limit was increas... (3 pages)View decision -
Decision Reference DRN-4123899
22 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4123899 The complaint Mr B complains that NewDay Ltd trading as Amazon Platinum Credit Card did not process a Credit Balance Refund (CBR) in line with the timeframes they gave him. What happened Mr B accidently made a payment to his NewDay account, so he rang NewDay on 13 October 2022 ... (2 pages)View decision -
Decision Reference DRN-4355159
22 Sep 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4355159 The complaint Mrs L complains that NewDay Ltd unfairly declined her claim under the Consumer Credit Act 1974 (“CCA”). What happened In October 2015, Mrs L, along with another, bought membership of a holiday club called “E” 1 . The total cost of the membership was £13,544.90 and... (6 pages)View decision -
Decision Reference DRN-4186088
21 Sep 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4186088 The complaint Mr K complains that NewDay Ltd lent to him irresponsibly. What happened Mr K applied for a credit card with NewDay in November 2018. He opened the account with a £450 credit limit. Over the course of the agreement the credit limit was increased four times until th... (3 pages)View decision -
Decision Reference DRN-4302827
21 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4302827 The complaint Mr J complains about interest applied to his credit card balance by NewDay Ltd during a balance transfer promotional period. What happened In September 2022 Mr J applied for a branded credit card with NewDay. Mr J’s explained that he wanted to take advantage of a ... (2 pages)View decision -
Decision Reference DRN-4236229
20 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4236229 The complaint Mr B complains about NewDay Ltd’s handling of a claim he had made under section 75 of the Consumer Credit Act 1974 in respect of a mobile phone. What happened In July 2022 Mr B used the credit card he held with NewDay to purchase a new mobile phone that included a... (3 pages)View decision -
Decision Reference DRN-4332016
20 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4332016 The complaint Mrs B complains that NewDay Ltd discriminated against her on the basis of her gender when reducing her credit limit on her credit card, She was also unhappy with NewDay’s explanations and lack of customer care. What happened In August 2022 Mrs B received a text (l... (3 pages)View decision -
Decision Reference DRN-4332013
20 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4332013 The complaint Mr B complains that his wife’s credit card limit with NewDay Ltd was reduced while his remained the same. He advises that he is autistic and further complains that NewDay failed to make reasonable adjustments when communicating with him and closing his account. Wh... (3 pages)View decision -
Decision Reference DRN-4330750
15 Sep 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4330750 The complaint Mr B complains that NewDay Ltd declined his credit card application. What happened For several years, Mr B held a well-known high street store brand credit card. The credit facility was initially provided by a third-party bank until NewDay took over. When the bra... (3 pages)View decision
