We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2100 results
-
Decision Reference DRN-4118833
12 Sep 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4118833 The complaint Mr M complains NewDay Ltd (NewDay) reduced the credit limit on his credit card account without good reason and also breached his privacy. What happened Mr M says without any prior notification NewDay reduced the credit limit available on his credit card account fr... (3 pages)View decision -
Decision Reference DRN-4258948
11 Sep 2023 NewDay Ltd UpheldConsumer CreditDRN-4258948 The complaint Miss H complains that she’s being pursued for a loan taken out with NewDay Ltd (“NewDay”) that she didn’t apply for or use. What happened Miss H has explained to us that she was previously in a coercive relationship in which her ex-partner had full financial contr... (3 pages)View decision -
Decision Reference DRN-4321266
7 Sep 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4321266 The complaint Mrs S says that NewDay Ltd trading as Fluid Credit Card did not change her name on her account and they provided her with poor customer service across a number of issues. What happened Mrs S changed her name, so she posted Fluid identification, and instructions of... (4 pages)View decision -
Decision Reference DRN-4308217
6 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4308217 The complaint Mrs T, through a representative, says NewDay Ltd, trading as Aqua, irresponsibly lent to her. What happened Mrs T applied for a credit card from NewDay in November 2019. It was approved with a limit of £250. She was then given five credit limit increases as set ou... (3 pages)View decision -
Decision Reference DRN-4258786
30 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4258786 The complaint Miss H complains that NewDay Ltd misinformed her that her credit card was interest free when it was not. What happened Miss H opened a credit card account with NewDay in May 2022. She said she called NewDay to confirm it was interest free as that’s what she’d seen... (2 pages)View decision -
Decision Reference DRN-4307437
26 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4307437 The complaint Mrs P complains that NewDay Ltd trading as John Lewis Credit Card refused her credit card account application. What happened Mrs P says NewDay took over the running of her credit card account and was invited to re- apply for it. She says the application was refuse... (3 pages)View decision -
Decision Reference DRN-4288479
25 Aug 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4288479 The complaint Mr Y complains that NewDay Ltd, trading as Burton, (“NewDay”) has failed to reimburse him for payments he didn’t make. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll summarise what happe... (3 pages)View decision -
Decision Reference DRN-4297504
24 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4297504 The complaint Mr L complains that NewDay Limited, (trading as Aqua) won’t refund him for transactions’ he says he didn’t make or authorise totalling just under £400. Mr L also complains that NewDay increased his credit limit without his knowledge. What happened Mr L has an Aqua... (4 pages)View decision -
Decision Reference DRN-4112748
23 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4112748 The complaint Mr E complains about the way NewDay Ltd trading as Aqua handled his chargeback claim. What happened Mr E purchased a car and paid a deposit of £1000 using his Aqua credit card. Mr E discovered a fault with one of the alloy wheels. He says the merchant agreed to re... (2 pages)View decision -
Decision Reference DRN-4217186
23 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4217186 The complaint Mr F complains NewDay Ltd (NewDay) refused to provide the credit limit he had previously enjoyed on his retailer partnership credit card account with the previous card provider, following its transfer to NewDay. What happened Mr F says he held a retailer partnersh... (3 pages)View decision
