We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2100 results
-
Decision Reference DRN-4217185
23 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4217185 The complaint Mr F complains NewDay Ltd (NewDay) refused his online credit card application to transfer his existing credit card account from another provider and gave poor customer service. What happened Mr F says he held a partnership credit card with a major retailer, and it... (2 pages)View decision -
Decision Reference DRN-4311330
22 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4311330 The complaint Ms L complains that NewDay Ltd completed a balance transfer from her credit card account to another credit card account when she wanted a money transfer. What happened In January 2022, Ms L called NewDay and asked if she could make a money transfer to her current ... (2 pages)View decision -
Decision Reference DRN-4194525
21 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4194525 The complaint Mr W complains that NewDay Ltd trading as John Lewis Partnership Card (JLPC) declined two applications for a new credit card due to an error on their systems and they did not handle his complaint effectively. What happened Mr W says he received an email invitation... (4 pages)View decision -
Decision Reference DRN-4294431
11 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4294431 The complaint Mr S complains that NewDay Ltd failed to refund transactions he didn’t recognise. What happened Mr S had a credit card account operated by NewDay and noticed three transactions he didn’t recognise. All three were made to companies overseas and were made on the sam... (4 pages)View decision -
Decision Reference DRN-4238621
8 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4238621 The complaint Mr B complains that the interest rate NewDay Ltd (trading as Aqua) charges on his credit card is too high. What happened Mr B has held a credit card with NewDay since April 2019. In April 2022 it told him it had decided to increase the interest rate on his account... (2 pages)View decision -
Decision Reference DRN-4282845
8 Aug 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4282845 The complaint Ms L complains that she is unable to use her NewDay Ltd trading as John Lewis Partnership Card account due to verification problems. What happened Ms L says she is unable to register her NewDay account card as she doesn’t have a mobile telephone due to signal prob... (2 pages)View decision -
Decision Reference DRN-4128287
7 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4128287 The complaint Mr R complains that NewDay Ltd closed his credit card account without his authority. What happened In August 2022 NewDay sent Mr R a letter via his online service advising him that there were some changes to the card he held with them. The letter explained what Mr... (2 pages)View decision -
Decision Reference DRN-4283058
7 Aug 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4283058 The complaint Mrs C complains that NewDay Ltd was irresponsible in its lending to her. What happened Mrs C was provided with a credit card by NewDay in June 2016. The initial credit limit was £250. Mrs C requested a credit limit increase in January 2017 which was provided, incr... (4 pages)View decision -
Decision Reference DRN-4252637
3 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4252637 The complaint Mr P complains that NewDay Ltd trading as Marbles lent to him irresponsibly. What happened Mr P applied for a credit card with Marbles in March 2021. Marbles gave him a credit card with a credit limit of £450. The credit limit was increased to £1200 in July 2021, ... (2 pages)View decision -
Decision Reference DRN-4218924
2 Aug 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4218924 The complaint Mr B is unhappy with the service he received from NewDay Ltd after it gave him notice that it planned to discontinue the brand of credit card he had. He says NewDay made it difficult for him to opt in for the ‘Pulse’ card before the deadline. What happened Mr B ha... (3 pages)View decision
