We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2100 results
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Decision Reference DRN-4212609
14 Jul 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4212609 The complaint Mrs Z complained that NewDay Ltd lent to her irresponsibly. What happened In February 2021 Mrs Z applied for a Fluid credit card account. NewDay approved the application and gave Mrs Z a card with an initial credit limit of £600. The credit limit was increased to ... (3 pages)View decision -
Decision Reference DRN-4238075
13 Jul 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4238075 The complaint Mr I complains about how NewDay Ltd trading as Amazon Card handled a chargeback request. What happened In November 2021, Mr I ordered a laptop from an online retailer. When the laptop arrived, Mr I says he noticed that it was faulty. He says he needed a laptop urg... (3 pages)View decision -
Decision Reference DRN-4083819
11 Jul 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4083819 The complaint Mr S complains that NewDay Ltd trading as John Lews Partnership Card declined his credit card application. Mr S also complains that NewDay didn’t give him a clear explanation setting out why the application had been declined in good time. What happened Mr S made t... (2 pages)View decision -
Decision Reference DRN-4090362
11 Jul 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4090362 The complaint Mr A complains that NewDay Ltd trading as Fluid Credit Card won’t refund money he says he didn’t receive from a cash machine. What happened Mr A says he tried to use a cash machine to take out money on 27 June 2022. But that no money was dispensed, and his card w... (3 pages)View decision -
Decision Reference DRN-4197855
6 Jul 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4197855 The complaint Mr B complains that NewDay Ltd trading as Marbles Card lent to him irresponsibly. What happened In April 2019 Mr B applied for a credit card. Marbles approved the application and gave Mr B a card with an initial credit limit of £1200. The credit limit was increase... (3 pages)View decision -
Decision Reference DRN-4198047
6 Jul 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4198047 The complaint Mr C complains that NewDay Ltd trading as Aqua lent to him irresponsibly. What happened In June 2021 Mr C applied for a Aqua credit card. NewDay approved the application and gave Mr C a card with an initial credit limit of £600. The credit limit was increased to £... (3 pages)View decision -
Decision Reference DRN-4230574
6 Jul 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4230574 The complaint Mrs M complains that NewDay Ltd trading as House of Fraser (‘NewDay’) irresponsibly gave her a credit card account and credit limit increases that she couldn’t afford. What happened In May 1993, Mrs M applied for a credit card account with NewDay who were trading ... (3 pages)View decision -
Decision Reference DRN-3983798
5 Jul 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-3983798 The complaint Mr S has complained that NewDay Ltd trading as Aqua refused to refund transactions on his credit card made to a cryptocurrency company. He said he never made or authorised or made these transactions. What happened Mr S said he acquired this credit card to improve ... (2 pages)View decision -
Decision Reference DRN-4159374
4 Jul 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4159374 The complaint Mr G complains that NewDay Ltd trading as Amazon Platinum Credit Card gave him incorrect information which resulted in him missing out on a rebranded credit card and his account being closed. What happened Mr G received correspondence from NewDay that they were re... (2 pages)View decision -
Decision Reference DRN-4146151
30 Jun 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4146151 The complaint Miss C complains that NewDay Ltd trading as Aqua (“Aqua”) failed to refund a transaction she attempted from a cash machine that was faulty which impacted her credit file. What happened Miss C explained that she attempted to use an automated teller machine (ATM) to... (3 pages)View decision
