We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2100 results
-
Decision Reference DRN-4160740
7 Jun 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4160740 The complaint Miss P says NewDay Ltd, trading as Aqua, irresponsibly lent to her. What happened Miss P applied for a credit card in January 2020. It was approved with a limit of £300 and she was given four subsequent credit limit increases by NewDay. The first increase was in O... (3 pages)View decision -
Decision Reference DRN-4171018
6 Jun 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4171018 The complaint Miss M says NewDay Ltd, trading as Aqua, irresponsibly lent to her. What happened Miss M applied for a credit card from NewDay in October 2017. It was approved with a limit of £600. She was given six subsequent credit limit increases, and one decrease, as set out ... (4 pages)View decision -
Decision Reference DRN-4146302
5 Jun 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4146302 The complaint Mr G complains that NewDay Ltd trading as Debenhams lent to him irresponsibly. What happened In September 2017 Mr G applied for a Debenhams card. NewDay approved the application and gave Mr G a card with an initial credit limit of £500. The credit limit was increa... (3 pages)View decision -
Decision Reference DRN-4142791
5 Jun 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4142791 The complaint Mr K complains that NewDay Ltd lent to him irresponsibly. What happened In December 2019 Mr K applied for an Argos card. NewDay approved the application and gave Mr K a card with an initial credit limit of £500 The credit limit was increased to £500 in December 20... (3 pages)View decision -
Decision Reference DRN-4163080
31 May 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4163080 The complaint Mrs J says NewDay Limited has treated her unfairly in relation to a transaction on her credit card which paid for a package holiday. What happened In October 2021 Mrs J used her NewDay credit card to pay for a package holiday for her family which was due to take p... (4 pages)View decision -
Decision Reference DRN-3701077
31 May 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3701077 The complaint Mrs E complains about how NewDay Ltd trading as Amazon Card (‘NewDay’) handled a claim she made to it about a transaction on her credit card. What happened In January 2021 Mrs E paid £473.55 (for flights due to take place that June) using her NewDay credit card. M... (3 pages)View decision -
Decision Reference DRN-4107653
26 May 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4107653 The complaint Mr B has complained that NewDay Ltd trading as Aqua won’t reimburse him money he paid for goods he says weren’t received. What happened Mr B paid £171.20 to an online merchant in October 2022 using his Aqua credit card. He disputed the transaction with Aqua the fo... (3 pages)View decision -
Decision Reference DRN-4155517
26 May 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4155517 The complaint Mr D complains that NewDay Ltd (‘NewDay’) irresponsibly gave him two credit card account facilities that he couldn’t afford. What happened In March 2020, Mr D applied for and was given a credit card account with NewDay with an initial credit limit of £300, under t... (3 pages)View decision -
Decision Reference DRN-4086960
26 May 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4086960 The complaint Mr D complains that NewDay Ltd (‘NewDay’) irresponsibly gave him two credit card account facilities that he couldn’t afford. What happened In March 2020, Mr D applied for and was given a credit card account with NewDay with an initial credit limit of £300, under t... (3 pages)View decision -
Decision Reference DRN-4133176
25 May 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4133176 The complaint Miss B complains that NewDay Ltd lent to her irresponsibly. What happened Miss B’s complaint is about two credit cards with NewDay. In July 2019 Miss B applied for a Fluid card. NewDay approved the application and gave Miss B a card with an initial credit limit of... (3 pages)View decision
