We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2395 results
-
Decision Reference DRN-4910624
17 Jul 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4910624 The complaint Mr D complains that NewDay Ltd hasn’t accepted his payments on his credit card accounts. What happened I issued a provisional decision setting out what had happened and what I thought about the complaint. I’ve copied the relevant parts of that decision below – ... (3 pages)View decision -
Decision Reference DRN-4899439
15 Jul 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4899439 The complaint Mr B complains that NewDay Ltd trading as Marbles Card unfairly reported missed payments on the credit card account that he holds with it to the credit reference agencies. What happened In August 2021 Mr B opened a credit card account with NewDay. The card had ... (4 pages)View decision -
Decision Reference DRN-4901088
10 Jul 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4901088 The complaint Mrs L is complaining about NewDay Ltd trading as BIP because she says it lent irresponsibly by providing her a credit card she couldn’t afford and going on to increase the limit several times. What happened In September 2021, following her application, NewDay gave... (5 pages)View decision -
Decision Reference DRN-4869036
9 Jul 2024 NewDay Ltd Not upheldConsumer CreditDRN-4869036 Complaint Mr S has complained about a credit card NewDay Ltd (“NewDay”) provided to him. He says that he shouldn’t have been given the credit card as it was unaffordable for him. Background NewDay provided Mr S with a credit card with a credit limit of £900 in November 2020. Mr... (3 pages)View decision -
Decision Reference DRN-4824600
6 Jul 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4824600 The complaint Miss A complains that NewDay Ltd trading as Aqua was irresponsible when it offered her a credit card account and later increased her credit limit. What happened NewDay opened a credit card account for Miss A in March 2020 with a credit limit of £1,200. It increase... (4 pages)View decision -
Decision Reference DRN-4868723
5 Jul 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4868723 The complaint Mr A, who is represented by a third party, complains that NewDay Ltd (“NewDay”), trading as Aqua, irresponsibly granted him a credit card account he couldn’t afford to repay. What happened Mr A entered into an agreement with NewDay to have access to credit by way ... (3 pages)View decision -
Decision Reference DRN-4833308
4 Jul 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4833308 The complaint Mr N complains that NewDay Ltd trading as Aqua closed his credit card account without telling him. What happened Mr N opened an Aqua credit card account in November 2015. The last time Mr N used the card was on 16 August 2018 when he made a payment to clear the ac... (2 pages)View decision -
Decision Reference DRN-4850509
3 Jul 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4850509 The complaint Miss W is complaining about NewDay Ltd because she says it lent irresponsibly when providing her with four different credit cards. What happened After various applications, Miss W opened the following credit card accounts with NewDay: Marbles – application 17 Jan... (5 pages)View decision -
Decision Reference DRN-4888449
3 Jul 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4888449 The complaint Mrs W complains NewDay Ltd have acted unfairly by not refunding the payment she made towards a holiday using her credit card. What happened On 12 May 2023 Mrs W used her NewDay credit card to purchase a package holiday, departing on 18 May 2023, at a cost of £2,59... (6 pages)View decision -
Decision Reference DRN-4869782
2 Jul 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4869782 The complaint Mr C says NewDay Ltd irresponsibly lent to him. What happened Mr C took out two credit cards from NewDay. The credit limit was increased on both cards a number of times. A summary of his borrowing follows. Marbles card Aqua card date credit limit date credit limit... (3 pages)View decision
