We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2527 results
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Decision Reference DRN-5083438
29 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5083438 The complaint Mr A complains NewDay Ltd (“NewDay”) blocked his credit card and took too long to complete its review and reinstate his access. Mr A says NewDay’s actions have caused him significant distress, inconvenience, financial loss and the lost opportunity of not being ... (2 pages)View decision -
Decision Reference DRN-5136463
29 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5136463 The complaint Mr P complains NewDay Ltd trading as Aqua irresponsibly lent to him. Mr P is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr P himself. What happe... (4 pages)View decision -
Decision Reference DRN-5174982
27 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5174982 The complaint Mr L complains about NewDay Ltd’s response to his claim made under section 75 of the Consumer Credit Act 1974 (“section 75”), after he used his credit card to fund, in part, the purchase of a car. He says that the car was not of satisfactory quality. NewDay Ltd... (5 pages)View decision -
Decision Reference DRN-5079109
27 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5079109 The complaint Mrs G complains that after NewDay Limited had approved a credit card for her, she was given credit limit increases which were too high for her to be able to use and payback. She says she could not afford the credit limit increase amounts. What happened NewDay a... (4 pages)View decision -
Decision Reference DRN-5138773
27 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5138773 The complaint Mr T complains that NewDay Ltd trading as Aqua was irresponsible in its lending to him. He wants all interest, fees and charges refunded along with interest. He also wants compensation for the distress and inconvenience he has been caused by how his complaint h... (4 pages)View decision -
Decision Reference DRN-5164403
26 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5164403 The complaint Mr W has complained about a credit card NewDay Ltd trading as Fluid Credit Card (“NewDay”) provided to him. Mr W says that he shouldn’t have been given the credit card as it was unaffordable for him. What happened In April 2021 NewDay provided Mr W with a cre... (3 pages)View decision -
Decision Reference DRN-5167526
25 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5167526 The complaint Mr W complains that NewDay Ltd trading as Aqua irresponsibly lent to him. Mr W is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr W hims... (5 pages)View decision -
Decision Reference DRN-4960083
22 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4960083 Complaint Miss W has complained about credit cards and credit limit increases which NewDay Ltd (“NewDay”) provided to her. She says the credit cards as well as the limit increases were irresponsibly provided. Background NewDay provided Miss W with a total of three credit ca... (6 pages)View decision -
Decision Reference DRN-4686971
22 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4686971 The complaint Mr M is unhappy with the service he’s received from NewDay Ltd trading as Marbles about several events relating to his credit card. What happened Mr M holds a Marbles branded credit card with NewDay. In October 2023 Mr M complained to NewDay. His complaint was... (4 pages)View decision -
Decision Reference DRN-4684890
22 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4684890 The complaint Mr M is unhappy about a number of events relating to his credit card and the service he has received from NewDay Ltd trading as Marbles. What happened Mr M holds a Marbles branded credit card with NewDay. In August 2023 Mr M complained to NewDay. He said: N... (4 pages)View decision