We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2527 results
-
Decision Reference DRN-4393472
17 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4393472 Complaint Mr R has complained about a credit card and subsequent credit limit increases NewDay Ltd (trading as “Marbles”) provided to him. He says the credit card was unaffordable and shouldn’t have been provided. Background Marbles provided Mr R with a credit card with an init... (4 pages)View decision -
Decision Reference DRN-4418756
16 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4418756 The complaint Mr S complains that NewDay Ltd rejected his claim for compensation under section 75 of the Consumer Credit Act 1974 in relation to a car he says was mis-sold to him. What happened In January 2022 Mr S bought a used car, which had been registered in 2018 and had ha... (2 pages)View decision -
Decision Reference DRN-4455430
16 Nov 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4455430 The complaint Ms G complains about the service she received from NewDay Ltd trading as John Lewis Credit Card (“NewDay”) when she applied for a credit card. What happened Ms G had a John Lewis credit card account which she had held for a number of years. In October 2022, John L... (4 pages)View decision -
Decision Reference DRN-4456004
16 Nov 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4456004 The complaint Mr B complains that NewDay Ltd has refused his account application and hasn’t provided him with the reasons for doing so. He also complains that NewDay has ignored his letters to it about the application. What happened Mr B says he held a credit card account which... (3 pages)View decision -
Decision Reference DRN-4459221
15 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4459221 The complaint Mrs E is unhappy that she was unable to do a balance transfer to a credit card account administered by NewDay Ltd. What happened In December 2022, Mrs E tried to instruct a balance transfer from a third-party credit account to pay off the balance that was present ... (2 pages)View decision -
Decision Reference DRN-4456373
15 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4456373 The complaint Mrs K, who is represented by a professional representative (“PR”) complains that NewDay Ltd didn’t fairly and reasonably handle her claim under the Consumer Credit Act 1974 (“CCA”) in relation to a payment she made using her credit card for the purchase of a times... (4 pages)View decision -
Decision Reference DRN-4194837
14 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4194837 The complaint Mrs M complains that NewDay Ltd trading as John Lewis Partnership Card (‘NewDay’) didn’t apply a refund to her credit card account. Mrs M says the failure to apply the refund caused additional interest to be applied to her card account. What happened Mrs M placed ... (2 pages)View decision -
Decision Reference DRN-4271463
14 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4271463 The complaint Ms A complains NewDay Ltd (NewDay) failed to implement a promotional balance transfer offer on her credit card account. What happened Ms A says she telephoned NewDay in early February 2023 and says she was eligible for a zero percent balance transfer offer. Ms A s... (2 pages)View decision -
Decision Reference DRN-4404328
13 Nov 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4404328 The complaint Miss K says NewDay Ltd, trading as Marbles, irresponsibly lent to her. What happened Miss K applied for a credit card in June 2020. It was approved with a limit of £900. Miss K says NewDay should never have lent to her. She had lots of other debt and defaults. Als... (2 pages)View decision -
Decision Reference DRN-4395424
7 Nov 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4395424 The complaint Mr B complains about how NewDay Ltd dealt with him when he lost his job. What happened Mr B says he lost his job and contacted NewDay about his credit card account and debt in early 2023. He says NewDay didn’t respond or offer any help. NewDay accepts it didn’t re... (2 pages)View decision