We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2527 results
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Decision Reference DRN-4272668
30 Oct 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4272668 The complaint Mrs A complains about how NewDay Ltd trading as John Lewis Partnership Card (NewDay) have allocated payments and refunds to her account. What happened Mrs A took out a credit card with NewDay and made use of a balance transfer offer. She transferred a balance of £... (3 pages)View decision -
Decision Reference DRN-4260850
25 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4260850 The complaint Miss D complains NewDay Ltd lent to her irresponsibly. What happened Miss D opened the following accounts with NewDay, and was given the credit limits below: Credit card 1 Date Limit August 2018 £300 December 2018 £1,200 April 2019 £2,950 September 2019 £3,750 Jul... (5 pages)View decision -
Decision Reference DRN-4413155
24 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4413155 The complaint Mr L complains that NewDay Ltd declined his application for a credit account. What happened This service has previously considered a complaint about a declined application Mr L made for a credit account with NewDay. This complaint wasn’t upheld by the Investigator... (2 pages)View decision -
Decision Reference DRN-4299464
23 Oct 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4299464 The complaint Mrs B is unhappy she cannot pay her John Lewis Partnership card with NewDay Ltd (“NewDay”) by cheque. Mrs B is represented in bringing this complaint, but for ease of reading I’ll refer to all submissions as being made by her directly. What happened In October 202... (2 pages)View decision -
Decision Reference DRN-4413501
23 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4413501 The complaint Miss E complains that NewDay Ltd irresponsibly gave her a store card and two credit cards that she couldn’t afford to repay. What happened In 2010, Miss E applied for a store card with NewDay. Due to how long ago it was taken out there is limited information avail... (3 pages)View decision -
Decision Reference DRN-4406385
20 Oct 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4406385 The complaint Mr G is unhappy with the way NewDay Ltd treated him in relation to a chargeback dispute and concerns of fraud. What happened In April 2021, Mr G opened an account with a gambling website. Once Mr G uploaded funds to the account, he was given access to a range of d... (4 pages)View decision -
Decision Reference DRN-4371936
19 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4371936 The complaint Miss C, through a representative, says NewDay Ltd, trading as Opus, irresponsibly lent to her. What happened Miss C applied for a credit card from NewDay in May 2018. It was approved with a limit of £900. She was then given four credit limit increases between June... (3 pages)View decision -
Decision Reference DRN-4405343
17 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4405343 The complaint Mr E, represented by a third party, complains that NewDay Ltd trading as Aqua was irresponsible in its lending to him. What happened Mr E applied for an Aqua credit card in April 2013, and this was provided with an initial credit limit of £250. The credit limit wa... (3 pages)View decision -
Decision Reference DRN-4296769
13 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4296769 The complaint Mr R complains that NewDay Ltd didn’t raise a chargeback for a cancelled booking when this had been previously agreed. What happened Mr R brought a separate complaint to our service previously about NewDay Ltd about a chargeback. In that complaint, NewDay Ltd acce... (2 pages)View decision -
Decision Reference DRN-4193674
13 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4193674 The complaint Mrs Q complains that NewDay Ltd, trading as Aqua, increased the limit on a credit card account, which she could not afford. What happened In March 2018 Aqua approved a credit card account with an initial limit of £250 for Mrs Q. It increased that limit three times... (3 pages)View decision