We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1820 results
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Decision Reference DRN-5098047
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5098047 The complaint Mr L complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5013493
27 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5013493 The complaint Mrs I complains that Revolut Ltd didn’t do enough to protect her from a scam, and that it hasn’t refunded her after she reported what had happened. What happened Mrs I had been searching for jobs online in June 2023 and had registered her details on some websit... (9 pages)View decision -
Decision Reference DRN-5163915
27 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5163915 The complaint Miss L complains Revolut Ltd (“Revolut”) hasn’t refunded her the money she lost when she fell victim to an impersonation scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some ... (11 pages)View decision -
Decision Reference DRN-5040674
27 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5040674 The complaint Miss C complains that Revolut Ltd did not reimburse the funds she lost to a scam. What happened Miss C fell victim to a task-based job scam, in which she had to complete a set number of tasks per day to earn a salary and commission. Some ‘combo tasks’ cost mone... (10 pages)View decision -
Decision Reference DRN-5026137
27 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5026137 The complaint Mr G is unhappy that Revolut Ltd (“Revolut”) won’t refund the money he lost to a third-party scam. What happened Mr G was looking to invest and saw an article about a celebrity who had made a lot of money from cryptocurrency. He followed the link in the articl... (11 pages)View decision -
Decision Reference DRN-5073730
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5073730 The complaint Mr A complains that Revolut Ltd (“Revolut”) won’t refund the money that he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr A saw an advert in a financial section o... (3 pages)View decision -
Decision Reference DRN-4766816
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4766816 The complaint Mr G complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr G is being represented by a third party. To keep things simple, I will refer to Mr G throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-5432322
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5432322 The complaint Mr N complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5196273
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5196273 The complaint Miss Z complains Revolut Ltd (“Revolut”) won’t the money she lost when she fell victim to an employment scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the key points a... (3 pages)View decision -
Decision Reference DRN-5409545
27 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5409545 The complaint Miss A is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Miss A is being represented by a claims management company but for ease of reference I’ll only refer to Miss A here. What happened The detailed background to this compla... (10 pages)View decision
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