We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2615 results
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Decision Reference DRN-5623561
29 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5623561 The complaint Mr S complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s represented by a firm of solicitors. To keep things simple, I’ll refer to Mr S throughout this decision. What happened In summary, Mr S says that, in August 2... (3 pages)View decision -
Decision Reference DRN-5275616
29 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5275616 The complaint and background Ms U complains Revolut Ltd (‘Revolut’) won’t reimburse £5,500 that she lost when she fell victim to a cryptocurrency investment scam. Our investigator didn’t uphold the complaint. She was satisfied that Revolut ought to have been concerned when ... (2 pages)View decision -
Decision Reference DRN-5784764
29 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5784764 The complaint Mr M complains that Revolut Ltd has declined to refund payments made as part of a scam. What happened Mr M says he fell victim to a scam when trying to book accommodation abroad. After finding a property he was sent a link to a website that he now thinks was a ... (6 pages)View decision -
Decision Reference DRN-5243135
29 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5243135 The complaint Mr J complains that Revolut Ltd will not refund money he says was lost to a scam. Mr J is represented by a firm, but for ease, I have only referred to Mr J in this decision. What happened The background to this complaint is well known to both parties, so I won’... (3 pages)View decision -
Decision Reference DRN-5783501
29 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5783501 The complaint Mrs B complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs B has explained that between June and Octo... (2 pages)View decision -
Decision Reference DRN-5447011
29 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5447011 The complaint Ms B is unhappy that Revolut Ltd (“Revolut”) didn’t reimburse her after she fell victim to a scam. Ms B has brought her complaint with the assistance of a professional representative. For ease of reading, I will refer to Ms B throughout this decision. What ha... (7 pages)View decision -
Decision Reference DRN-5294898
29 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5294898 The complaint Mr T complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In March 2023, Mr T came across an advert online for an investment company endorsed by a well-known public figure. He followed the link in the advert... (3 pages)View decision -
Decision Reference DRN-5500357
29 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5500357 The complaint Mrs K complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money she believes she lost to an investment scam. Mrs K referred her complaint to this service with the help of a professional representative. However, for ease of reading, I’ll refer only to Mr... (3 pages)View decision -
Decision Reference DRN-5782808
28 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5782808 The complaint Mr B complains that Revolut declined to refund him £2,000 which he lost as a result of a scam. He is also unhappy that Revolut registered a Cifas marker against his name without due cause. What happened The circumstances of this complaint are well-known to both... (5 pages)View decision -
Decision Reference DRN-5129389
28 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5129389 The complaint Mr L complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr L has explained that in February 2024 he mad... (2 pages)View decision
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