We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-5580743
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5580743 THE COMPLAINT Miss B holds/held an account with Revolut Ltd (“Revolut”). Miss B’s complaint is about Revolut’s refusal to reimburse her money she says she lost due to a scam. Miss B is represented by SJS Legal Ltd (“SJS”) in this matter. However, where appropriate, I will ... (3 pages)View decision -
Decision Reference DRN-5400357
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5400357 The complaint Mr H complains that Revolut Ltd won’t reimburse him for payments he made to a scam. Mr H’s complaint is brought by a professional representative but for ease of reading I’ll refer only to Mr H in this decision. What happened The detailed background to this comp... (3 pages)View decision -
Decision Reference DRN-5660502
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5660502 The complaint Miss B complains that Revolut Ltd didn’t do enough to prevent her falling victim to a safe account scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events her... (7 pages)View decision -
Decision Reference DRN-5239629
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5239629 The complaint Mr E complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr E has explained that in August to October 20... (2 pages)View decision -
Decision Reference DRN-5660436
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5660436 The complaint A limited company, D, complains that Revolut Ltd (as the recipient bank) didn’t do enough to prevent the loss it suffered when its director fell victim to a safe account scam. The complaint has been brought by D’s director, Miss B. For ease of reading, I’ll mo... (3 pages)View decision -
Decision Reference DRN-5659426
1 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5659426 The complaint A company, which I’ll refer to as G, complains that Revolut Ltd won’t reimburse it after it lost money to an impersonation scam. Ms B, who is the director of G, brings the complaint on G’s behalf. For ease of reading, I’ll refer to all submissions as being made... (10 pages)View decision -
Decision Reference DRN-5434442
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5434442 The complaint Miss T is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. The complaint is brought on Miss T’s behalf by a professional representative. What happened The background to this complaint is well known to both parties, so I won’t repeat everythi... (4 pages)View decision -
Decision Reference DRN-5659787
1 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5659787 The complaint Mr C is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr C fell victim to a cruel investment scam. After responding to an advert promoting cryptocurrenc... (7 pages)View decision -
Decision Reference DRN-5216522
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5216522 The complaint Mr L complains that Revolut Ltd won’t refund money he lost when he was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2024 Mr L fell victim to task-based job sc... (4 pages)View decision -
Decision Reference DRN-5350256
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5350256 The complaint V, a Limited company, complain that Revolut Ltd has unfairly declined to refund two transactions made from its account after it was the victim of a scam. V’s director, Ms E, has appointed a professional representative to assist with this complaint, but for ease... (4 pages)View decision
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