We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2104 results
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Decision Reference DRN-5591950
29 May 2025 Revolut Ltd UpheldBanking and PaymentsThe complaint Mrs S complains that Revolut Ltd (‘Revolut’) won’t reimburse the money she lost when she fell victim to a scam. What happened Mrs S says that she saw a celebrity endorsed advert on social media about an investment opportunity. She clicked a link and shortly afterwards she rec... (8 pages)View decision -
Decision Reference DRN-5556937
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5556937 The complaint Mrs I is complaining that Revolut Ltd didn’t do enough to prevent funds being lost to a scam from her account with it, and hasn’t refunded the payments made as part of the scam. The complaint is brought on her behalf by her daughter, Ms M. As I’ll explain, Ms M... (5 pages)View decision -
Decision Reference DRN-5304428
20 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5304428 The complaint Mr C is unhappy that Revolut Ltd won’t reimburse him funds lost after he was a victim of fraud. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. In July 2023, Mr C received an unsolicited... (9 pages)View decision -
Decision Reference DRN-5043487
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5043487 The complaint Mr P is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr P fell victim to a cruel investment scam. His representative has told us he was introduced to a... (5 pages)View decision -
Decision Reference DRN-5569747
20 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5569747 The complaint Mr I is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam. The complaint is brought on his behalf by a professional representative but for ease I’ll mainly refer to Mr I in this decision. What happened The circumstance... (11 pages)View decision -
Decision Reference DRN-5118776
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5118776 The complaint Ms H complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (7 pages)View decision -
Decision Reference DRN-5069754
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5069754 The complaint Mr A complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr A came across a celebrity endorsed cryptocurrency investment online. He completed a contact form and the scam firm responde... (2 pages)View decision -
Decision Reference DRN-5564714
20 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5564714 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he was a victim of an impersonation scam. Mr B is being represented, however for ease I’ll refer to Mr B throughout my decision. What happened The background to this complaint is well known to bo... (9 pages)View decision -
Decision Reference DRN-5252128
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5252128 The complaint Mr S complains Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties, I... (3 pages)View decision -
Decision Reference DRN-5210049
20 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5210049 The complaint Mr W complains that Revolut Ltd won’t refund money he lost when he was a victim of a crypto investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2022 Mr W was the victim... (4 pages)View decision
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