We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-6120525
17 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6120525 The complaint Miss P complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by a safe account scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of th... (4 pages)View decision -
Decision Reference DRN-5856294
17 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5856294 The complaint Mr W is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. Mr W is professionally represented in bringing his complaint, but for ease of reading, I’ll refer to all submissions as being made by Mr W directly throughout this decision. What happen... (4 pages)View decision -
Decision Reference DRN-6160017
17 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6160017 The complaint Mr D complains that Revolut Ltd (Revolut) won’t refund money he lost when he fell victim to an investment scam. Mr D is being represented in this complaint. What happened Mr D says he found an advertisement for a supposed ‘investment’ company, who I’ll call T... (6 pages)View decision -
Decision Reference DRN-5568416
17 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5568416 The complaint A company which I’ll call ‘T’ complains that Revolut Ltd mis-sold it an account which wasn’t suitable for its needs and wouldn’t refund the fees associated with the account. The complaint is brought on T’s behalf by its director, Mx K. What happened Mx K told... (4 pages)View decision -
Decision Reference DRN-5840215
17 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5840215 The complaint X, a limited company represented by its director Mrs C, complains that Revolut Ltd (Revolut) won’t refund money that it said it lost to a purchase scam. What happened X was looking for shipping containers, which it planned to purchase and then rent out to anot... (4 pages)View decision -
Decision Reference DRN-5846933
17 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5846933 The complaint Mr F is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam. The complaint is brought on his behalf by a professional representative, but I’ll mainly refer to Mr F here. What happened The circumstances of the scam are kno... (3 pages)View decision -
Decision Reference DRN-5881153
17 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5881153 The complaint Mr S complains that Revolut Ltd won’t refund money he says he lost when he was a victim of a scam. Mr S is professionally represented, however, to keep things simple, I’ll refer to Mr S throughout my decision. What happened The background to this complaint is w... (4 pages)View decision -
Decision Reference DRN-6086984
17 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6086984 The complaint Miss C complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both pa... (2 pages)View decision -
Decision Reference DRN-5913367
16 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5913367 The complaint Mr C complains that Revolut Ltd won’t refund money he lost when he was the victim of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything again here. In summary Mr C purchased a service from a merch... (3 pages)View decision -
Decision Reference DRN-5892311
13 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5892311 The complaint Mr S is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything here. In summary, Mr S said that in June 2025 he was tricked into sending money i... (4 pages)View decision
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