We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2615 results
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Decision Reference DRN-5288214
28 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5288214 The complaint Mr M complains Revolut Ltd won’t reimburse over £46,000 that he says he lost when he fell victim to a scam. The complaint is brought on his behalf by a professional representative, but I’ll mainly refer to Mr M here. What happened The background of the compla... (2 pages)View decision -
Decision Reference DRN-5433609
28 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5433609 The complaint Mr H has complained Revolut Ltd did nothing to stop him being a victim of a scam. What happened Mr H has held an account with Revolut since April 2021. Mr H fell victim to a scam in November 2023 after believing he was talking to someone who represented his oth... (3 pages)View decision -
Decision Reference DRN-5180751
28 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5180751 The complaint Ms D is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Ms D is being represented by a professional representative but for ease of I’ll only refer to Ms D in the decision. What happened The detailed background to this complaint... (3 pages)View decision -
Decision Reference DRN-5746111
28 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5746111 The complaint and background Mr S complains Revolut Ltd (‘Revolut’) won’t reimburse over £58,000 he lost when he fell victim to a cryptocurrency investment scam. Our investigator explained he was satisfied this service had jurisdiction to consider the complaint. But in cons... (4 pages)View decision -
Decision Reference DRN-5709973
28 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5709973 The complaint Miss M complains Revolut Ltd didn’t stop payments she made to third-party companies for gambling, despite having a gambling block on her account. What happened Miss M said she made multiple payments to third-party online gambling companies over a period of 12 m... (5 pages)View decision -
Decision Reference DRN-5766785
27 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5766785 The complaint Mr D complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. Mr D has referred the complaint to us via a third-party representative. For ease, in the main I’ll refer to Mr D. What happened Both parties are familiar wit... (5 pages)View decision -
Decision Reference DRN-5350069
27 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5350069 The complaint Mr S complains that Revolut Ltd – as the recipient bank, didn’t do enough to prevent his loss. What happened In December 2023 Mr S fell victim to a scam believing he was investing in a second-tier mini bond trader account with a company I’ll refer to as ‘I’. H... (4 pages)View decision -
Decision Reference DRN-5777388
27 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5777388 The complaint Miss J complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss J has tol... (5 pages)View decision -
Decision Reference DRN-5415776
27 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5415776 The complaint Mrs K has complained that Revolut Ltd won’t refund money she has lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. What ... (3 pages)View decision -
Decision Reference DRN-5746137
27 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5746137 The complaint Mr D, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. In... (3 pages)View decision
