We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5938406
13 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5938406 Complaint Miss B is unhappy that Revolut Ltd didn’t reimburse her after she reported falling victim to a scam. Background In June 2025, Miss B fell victim to an employment scam. She was offered a flexible home- working opportunity via an unsolicited text message. I understan... (2 pages)View decision -
Decision Reference DRN-6153228
13 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6153228 The complaint Mr M complains that Revolut Ltd has declined to refund disputed transactions that were made from his account. What happened On 29 October 2024, four transactions totalling £412.11 debited Mr M’s account using Apple Pay. This Apple Pay had been set up on 18 Octo... (4 pages)View decision -
Decision Reference DRN-5812473
13 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5812473 The complaint Mr J complains Revolut Ltd has recorded his personal details with Cifas – a fraud prevention database - and won’t remove them. What happened On 11 January 2025, Mr J received a payment of £200 into his Revolut account. Revolut later received notification from ... (3 pages)View decision -
Decision Reference DRN-5819279
13 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5819279 The complaint Mrs M complains that Revolut Ltd has declined to locate and return funds to her. What happened Mrs M has asked Revolut to locate and return funds to her, following a payment that she made to her partner, which was returned to her bank. She’s unhappy that Revolu... (2 pages)View decision -
Decision Reference DRN-5887681
12 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5887681 The complaint Ms D complains that Revolut Ltd has declined to reimburse a payment made as part of a scam. What happened In June 2025 Ms D visited a website that she now believes to have been a clone of a genuine company. During the scam Ms D entered her card details to make ... (3 pages)View decision -
Decision Reference DRN-5985834
12 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5985834 The complaint Mr S complains Revolut Ltd charged him an exchange fee despite an agent pre-emptively agreeing to refund it, and provided him with poor service and wasted his time. He wants the fee fully refunding and compensation. What happened Mr S has an investment account ... (3 pages)View decision -
Decision Reference DRN-5988424
12 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5988424 The complaint Miss A complains about Revolut Ltd. She would like to be refunded the money she has lost to a task-based job scam. What happened Miss A had been looking for employment and was approached by a group advising of tasks that needed to be completed in order to recei... (2 pages)View decision -
Decision Reference DRN-5938517
12 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5938517 The complaint C, a limited company complains that Revolut Ltd won’t refund her all the funds lost as a result of a safe account scam. Mrs O, a director of C, brings the complaint on behalf of C. What happened The background to this complaint is well-known to both parties, ... (3 pages)View decision -
Decision Reference DRN-6104081
12 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6104081 The complaint Mrs C has complained Revolut Ltd failed to sufficiently intervene causing her to fall victim to an authorised push payment (APP) scam. Mrs C is represented by a professional representative, but for ease I will just refer to Mrs C throughout. What happened The... (4 pages)View decision -
Decision Reference DRN-5805899
12 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5805899 The complaint Mr A, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of a fake job scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Inste... (3 pages)View decision