We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-5318107
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5318107 The complaint Mr V complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds he lost when he says he fell victim to a scam. What happened Mr V’s representative sent a letter of complaint to Revolut in May 2024. The letter said that between 23 January 2023 and 6 March ... (2 pages)View decision -
Decision Reference DRN-4966044
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4966044 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by a safe account scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (5 pages)View decision -
Decision Reference DRN-5574649
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5574649 The complaint Mr S complains Revolut Ltd (‘Revolut’) won’t reimburse over £44,000 that he lost when he fell victim to an cryptocurrency investment scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview ... (3 pages)View decision -
Decision Reference DRN-4944465
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4944465 The complaint Miss L complains that Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them in full here. Instead, I’ll summarise what happened ... (2 pages)View decision -
Decision Reference DRN-5133751
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5133751 The complaint Mrs S complains that Revolut Ltd won’t refund money she lost to a scam. What happened Mrs S received a message from someone claiming to be a recruiter offering a job role where she was required to promote products online. Mrs S was told she would earn commissio... (2 pages)View decision -
Decision Reference DRN-5099884
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5099884 The complaint Mr D is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to a scam. What happened In April 2024, Mr D fell victim to a job scam. He had been applying for work through recruitment agencies and was eventually contacted on a messaging app by som... (4 pages)View decision -
Decision Reference DRN-5638545
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5638545 The complaint Mr P complains that Revolut Ltd has declined to reimburse a payment made in relation to a scam. What happened Mr P has described falling victim to a scam in February 2024. He says the scammer impersonated staff from a well-known selling platform and convinced h... (3 pages)View decision -
Decision Reference DRN-5259533
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5259533 The complaint Mr G is unhappy Revolut Ltd (“Revolut”) hasn’t reimbursed him after he fell victim to an investment scam. What happened The details of the complaint are well known to both parties, so I won’t go into too much detail again here. However, in summary, Mr G has bee... (3 pages)View decision -
Decision Reference DRN-5195555
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5195555 The complaint Mr B complains that Revolut Ltd won’t refund money he lost to a scam. A firm represents Mr B, but for ease, I have only referred to Mr B in this decision. What happened Mr B made the following transfers towards what he thought was a legitimate cryptocurrency in... (4 pages)View decision -
Decision Reference DRN-5198710
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5198710 The complaint Mr S complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr S says he saw an advert on social media for an investment opportunity in cryptocurrency, supposedly endorsed by a c... (5 pages)View decision
