We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2104 results
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Decision Reference DRN-5570747
19 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5570747 THE COMPLAINT Mr P holds/held an account with Revolut Ltd (“Revolut”). Mr P’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr P is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer t... (6 pages)View decision -
Decision Reference DRN-4970586
19 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4970586 The complaint Mr N complains about the actions of Revolut Ltd when he lost money to a scam. Mr N is being represented by a claims management company but, for ease of reading, I’ll only refer to Mr N. What happened The detailed background to this complaint is well known to ... (4 pages)View decision -
Decision Reference DRN-5569663
19 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5569663 The complaint Ms W complains that Revolut Ltd won’t refund money she lost when she was the victim of an alleged purchase scam. A representative who I will call “F” complains on behalf of Ms W. What happened The background to this complaint is well known to both parties, so... (4 pages)View decision -
Decision Reference DRN-5568280
19 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5568280 The complaint Mr S complains that Revolut Ltd hasn’t refunded payments on his account he says he didn’t authorise. What happened In mid-March 2024, Mr S received notifications in his Revolut app about attempted payments using his card. Mr S went into the app and declined the... (7 pages)View decision -
Decision Reference DRN-5526996
19 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5526996 The complaint Mr M complains that Revolut Limited didn’t do enough to prevent him losing money when he was scammed. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events here. In 20... (3 pages)View decision -
Decision Reference DRN-5568037
19 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5568037 The complaint Mrs S complains that Revolut Ltd (‘Revolut’) hasn’t protected her from losing money to an authorised push payment (‘APP’) investment scam. In bringing her complaint, Mrs S has used the services of a professional representative. For ease of reading within this d... (12 pages)View decision -
Decision Reference DRN-4969246
19 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4969246 The complaint Mrs F is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs F fell victim to a series of cryptocurrency investment scams that she originally saw advert... (4 pages)View decision -
Decision Reference DRN-5095607
16 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5095607 The complaint Miss P complains that Revolut Ltd has declined to reimburse payments she made as part of a scam. What happened As the facts are well-known to the parties, I’ll summarise them briefly. Miss P was contacted on a messaging app about a job opportunity – this involv... (4 pages)View decision -
Decision Reference DRN-5300658
16 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5300658 The complaint U a limited company, complains Revolut Ltd unfairly restricted access to its account and closed its account. U is represented on the complaint by a director – Mr A. What happened The facts of the complaint are well known to both parties, so I will only provid... (3 pages)View decision -
Decision Reference DRN-4987622
16 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4987622 The complaint Mr G complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, I understand that between February and April 202... (9 pages)View decision
