We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1820 results
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Decision Reference DRN-5082108
27 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5082108 The complaint Mrs S complains that Revolut Ltd hasn’t reimbursed her after she fell victim to a scam. What happened The background to this complaint is well-known to both parties and so I’ll only summarise key events here. In February 2023 Mrs S found what appeared to be a c... (10 pages)View decision -
Decision Reference DRN-4895461
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4895461 The complaint Mr O complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr O is being represented by a third party. To keep things simple, I will refer to Mr O throughout my decision. What happened Mr O tells us that he f... (4 pages)View decision -
Decision Reference DRN-4991894
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4991894 The complaint Ms M complains that Revolut Ltd won’t refund money she lost to a scam. Ms M is represented by A, for ease any references to Ms M also include statements made by A. What happened Ms M complains that she made the following card payments as a result of a cryptocur... (5 pages)View decision -
Decision Reference DRN-5245390
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5245390 The complaint Mrs N complains that Revolut Ltd will not refund the money she lost when she was the victim of a scam. What happened Mrs N had previously been the victim of several different scams, these included an investment scam in 2021, a recovery scam in 2022, and – in e... (4 pages)View decision -
Decision Reference DRN-5375185
27 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5375185 The complaint Mr V complains that Revolut Ltd did not refund the money he lost to a scam. What happened Mr V found an advert online for an investment company I’ll refer to as ‘J’, which was being advertised by a well-known celebrity. Mr V began speaking with an account manag... (7 pages)View decision -
Decision Reference DRN-4937002
27 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4937002 The complaint Mr K complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened Several years ago, Mr K saw some information online about trading. He entered his contact details on a website to register his interest and then rece... (11 pages)View decision -
Decision Reference DRN-5385857
27 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5385857 The complaint Mrs K complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs K is being represented by a third party. To keep things simple, I will refer to Mrs K throughout my decision. What happened The background of t... (5 pages)View decision -
Decision Reference DRN-4952318
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4952318 The complaint Miss H complains that Revolut Ltd has declined to reimburse payments she made as part of an investment scam. What happened Miss H says that a friend told her about the profits he’d made investing in cryptocurrency projects and recommended a specific token to he... (3 pages)View decision -
Decision Reference DRN-5024908
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5024908 The complaint Ms H complains that Revolut Ltd won’t refund money she lost when she fell victim to a bank impersonation scam. Ms H is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties, so... (3 pages)View decision -
Decision Reference DRN-4991110
26 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4991110 Complaint Mr B is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background Mr B met someone on a dating app. Their conversation later moved to WhatsApp and, after some time had passed, his contact persuaded him that she could he... (3 pages)View decision
