We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5836755
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5836755 The complaint Mr K, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I w... (3 pages)View decision -
Decision Reference DRN-5875618
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5875618 The complaint and background Miss V, via her representative, complains that Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to an investment scam. Our investigator didn’t uphold the complaint. He agreed that Revolut ought to have been concerned a... (2 pages)View decision -
Decision Reference DRN-5864017
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5864017 The complaint Mr C complains that Revolut Ltd is refusing to refund him the amount he says he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this co... (2 pages)View decision -
Decision Reference DRN-5798255
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5798255 The complaint Mrs H complains that Revolut Ltd (Revolut) is refusing to refund her the amount she says she lost as the result of a scam. Mrs H is being represented by a third party. To keep things simple, I will refer to Mrs H throughout my decision. What happened The backgr... (2 pages)View decision -
Decision Reference DRN-5794313
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5794313 The complaint Ms D is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. Ms D is professionally represented, however, for ease I have only referred to Ms D in this decision. What happened The detailed background to this complaint is well known to both parti... (4 pages)View decision -
Decision Reference DRN-5742935
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5742935 The complaint Mrs E complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both par... (2 pages)View decision -
Decision Reference DRN-6108199
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6108199 The complaint Mr S complains that Revolut Ltd didn’t do enough to prevent him from losing money to a ‘job’ scam. Mr S has used a representative to bring his complaint. But, for ease of reading, I’ll mostly refer to Mr S himself where I also mean the representative. What ha... (4 pages)View decision -
Decision Reference DRN-6045842
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6045842 The complaint Miss A complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both pa... (2 pages)View decision -
Decision Reference DRN-5771358
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5771358 The complaint Mr M complains that Revolut Ltd is refusing to refund him the amount he lost as the result of a scam. Mr M is being represented by a third party. But to keep things simple, I will refer to Mr M throughout my decision. What happened The background of this compla... (5 pages)View decision -
Decision Reference DRN-5812650
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5812650 The complaint Miss S complained that Revolut Ltd won’t refund money she lost when she was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Miss S fell victim to a job scam in May ... (3 pages)View decision