We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1820 results
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Decision Reference DRN-4966346
17 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4966346 The complaint Mr B is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr B is being represented by a claims management company but for ease of reference I’ll only refer to Mr B here. What happened The detailed background to this complaint is ... (10 pages)View decision -
Decision Reference DRN-5187867
17 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5187867 The complaint Mr L complains about the actions of Revolut Ltd when he lost money to a scam. Mr L is being represented by a claims management company but for ease I’ll only refer to Mr L. What happened The detailed background to this complaint is well known to both parties.... (3 pages)View decision -
Decision Reference DRN-5169752
17 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5169752 The complaint Mrs F complains that Revolut didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to bot... (7 pages)View decision -
Decision Reference DRN-5400108
16 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5400108 The complaint Ms H complains that Revolut Ltd won’t refund her the money she lost after she fell victim to an Authorised Push Payment (“APP”) scam. What happened I issued a provisional decision for this complaint on 28 February 2025. In it I set out the background and my p... (10 pages)View decision -
Decision Reference DRN-4998425
14 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4998425 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to a job scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr B throughout this decision. What happened The background to this complaint is kn... (9 pages)View decision -
Decision Reference DRN-5316437
14 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5316437 The complaint Mr L complains that Revolut Ltd (“Revolut”) have failed to refund money that Mr L lost as part of a scam. What happened Mr L found an advert on a social media site for a company that purported to be an investment firm but was actually a scammer that I will call... (3 pages)View decision -
Decision Reference DRN-5027011
14 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5027011 The complaint Mr S complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr S is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties... (9 pages)View decision -
Decision Reference DRN-5080129
14 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5080129 The complaint Mr M complains Revolut Ltd (Revolut) won’t refund the money he lost to a scam. What happened Around May 2023, Mr M saw an advert online for a company, F, claiming to offer cryptocurrency trading. He decided to invest with them. Unfortunately, F were operating a... (9 pages)View decision -
Decision Reference DRN-5386665
14 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5386665 The complaint Mrs B complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Mrs B watched a video on social m... (9 pages)View decision -
Decision Reference DRN-4813124
14 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4813124 The complaint Mr L complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr L is being represented by a third party. To keep things simple, I will refer to Mr L throughout my decision. What happened The background of this ... (4 pages)View decision
