We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4701466
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4701466 The complaint Mr N is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened On 29 February 2024 I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any further evidence and arguments before I issued my ... (10 pages)View decision -
Decision Reference DRN-4713524
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4713524 The complaint Mrs N complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost after falling victim to a scam. What happened In June 2023, Mrs N was contacted by someone who said they worked for a recruitment firm, advising her of a job opportunity. Mrs N was told t... (4 pages)View decision -
Decision Reference DRN-4337410
27 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4337410 The complaint Ms M complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by a scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to both parties. So... (3 pages)View decision -
Decision Reference DRN-4533750
27 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4533750 The complaint Mr N complains that Revolut Ltd did not refund a series of transactions he lost as part of a scam. What happened Mr N received a text from a delivery company with a link attached. As he was expecting a parcel, he clicked the link and filled out the form. He’s said... (3 pages)View decision -
Decision Reference DRN-4456759
26 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4456759 The complaint Mr C is unhappy that Revolut Ltd has decided not to refund him after he was the victim of an authorised push payment (“APP”) scam. What happened The background to this complaint is well-known to all parties and so I will not repeat this in detail here. In summary,... (3 pages)View decision -
Decision Reference DRN-4707390
26 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4707390 The complaint Miss G complains that Revolut Ltd won’t refund payments she says were made as the result of a scam. Miss G has used a representative when bringing this complaint. But for ease of reading, I’ll mostly just refer to Miss G herself. What happened The detailed backgro... (3 pages)View decision -
Decision Reference DRN-4667596
25 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4667596 The complaint Mr C complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. Mr C has a representative but for ease of reading I will mainly just refer to Mr C. What happened The details of this complaint are well known to bot... (3 pages)View decision -
Decision Reference DRN-4684813
23 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4684813 The complaint Mrs H complains Revolut Ltd didn’t do enough to protect her when she fell victim of an investment scam. What happened Mrs H has an account with Revolut – which was opened during the scam to which this complaint relates – and accounts elsewhere too. Mrs H says she ... (3 pages)View decision -
Decision Reference DRN-4544654
22 Mar 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4544654 The complaint A company which I will refer to as ‘T’ complains that Revolut Ltd would not reimburse the money which was taken out of their account by fraudsters. What happened The background to the complaint is known to both parties and so I won’t repeat it at length here. Brie... (5 pages)View decision -
Decision Reference DRN-4374507
22 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4374507 The complaint Mr W complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr W has previously been represented by a third party. To keep things simple, I will refer to Mr W throughout my decision. What happened The background ... (4 pages)View decision
