We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-4432621
13 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4432621 The complaint Mr B complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr B found an advert on social media for a trading company that I’ll call ‘X’ for the purposes of this decision. He went onto their website which looked profess... (7 pages)View decision -
Decision Reference DRN-5020707
13 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5020707 The complaint Ms B complains that Revolut Ltd hasn’t protected her from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms B has explained that in May 2023 ... (5 pages)View decision -
Decision Reference DRN-4697118
13 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4697118 Complaint Mr A is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to a scam. Background In May 2023, Mr A fell victim to a job scam. He had been applying for work through recruitment agencies and was eventually contacted on a messaging app by someone who o... (2 pages)View decision -
Decision Reference DRN-4454388
13 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4454388 The complaint Mr G complains Revolut Ltd won’t refund the money he lost as a result of a job scam. Mr G has used a professional representative to bring this complaint to our service and they have made submissions on his behalf. For consistency, I’ll refer to Mr G throughout... (11 pages)View decision -
Decision Reference DRN-4871337
13 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4871337 The complaint Ms B and Mrs B complain that Revolut Ltd won’t refund the money they lost when they were the victims of a scam. What happened In August 2022, Ms B received a phone call from someone who said they worked in the fraud department at another bank she had an accoun... (3 pages)View decision -
Decision Reference DRN-4548766
13 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4548766 The complaint Miss T complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In June 2023, Miss T received a text message from someone who said they worked for a recruitment agency and had details of a potential job for he... (3 pages)View decision -
Decision Reference DRN-5010197
13 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5010197 The complaint X is unhappy Revolut Ltd won’t reimburse him for the money he lost when he fell victim to a scam. What happened X is represented in this complaint by a solicitor, for simplicity I will refer to X throughout this decision, even when referencing what his represe... (8 pages)View decision -
Decision Reference DRN-4848125
12 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4848125 The complaint Mr N complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr N received a message from an individual claiming to ... (8 pages)View decision -
Decision Reference DRN-4837823
12 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4837823 The complaint Miss O complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened On 3 August 2023 Miss O received a phone call claiming to be from HMRC, she was told that someone had committed tax fraud in her name and that she neede... (7 pages)View decision -
Decision Reference DRN-4960945
12 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4960945 The complaint Mr A complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. What happened The background to this complaint is well known to all parties, so I’ll only provide a summary of events here. Mr A was contacted on WhatsApp by someone offering a... (7 pages)View decision
