We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-4480161
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4480161 The complaint Mrs J complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Mrs J is being represented by solicitors in this complaint. What happened In June and July 2023, Mrs J made nine transactions totalling just over £5,700 i... (3 pages)View decision -
Decision Reference DRN-4808889
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4808889 The complaint Miss M complains that Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispute so I will focus ... (2 pages)View decision -
Decision Reference DRN-5036378
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5036378 The complaint Mrs R complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Mrs R is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties. The fact... (3 pages)View decision -
Decision Reference DRN-4677613
4 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4677613 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In May 2023, Mr B was looking to invest and found an advertisement on social media. Two celebrities were recommending a platform with a com... (4 pages)View decision -
Decision Reference DRN-4978281
3 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4978281 The complaint Mrs M complains that Revolut Ltd has declined to reimburse payments she made as part of a scam. What happened While Mrs M has a representative in bringing this complaint – for simplicity I’ll refer to Mrs M in relation to comments made by her and on her behalf.... (3 pages)View decision -
Decision Reference DRN-4487040
3 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4487040 The complaint and background Miss S complains Revolut Ltd won’t reimburse the money she lost (just under £5,600) when she fell victim to an employment scam. Our investigator didn’t uphold the complaint. They didn’t think any of the payments looked suspicious such that Revolu... (2 pages)View decision -
Decision Reference DRN-4723244
3 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4723244 The complaint Miss R complains that Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll summarise what happened an... (7 pages)View decision -
Decision Reference DRN-5185011
3 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5185011 The complaint Mr P complains that Revolut Ltd won’t refund money he lost when he was a victim of a job scam. What happened The background to this complaint is well known to both parties, so I won’t repeat all of it here. But I’ll summarise the key points and then focus on ex... (4 pages)View decision -
Decision Reference DRN-5180366
2 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5180366 The complaint Mr K complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr K is being represented by solicitors in this complaint. What happened In early March 2023, Mr K came across an advertisement for an investment firm “X” in... (12 pages)View decision -
Decision Reference DRN-4997577
30 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4997577 The complaint Mr W complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr W has an account with Revolut which he says he opened during the scam at the scammer’s suggestion. He did so on 12 October 2023.... (2 pages)View decision
