We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-5079491
29 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5079491 Complaint Mrs M is unhappy that Revolut Ltd didn’t refund her after she told it she’d fallen victim to a scam. Background The background to this case is well known to the parties, so I will provide only a brief summary of the key events. Mrs M holds an account with Revolut, ... (7 pages)View decision -
Decision Reference DRN-5035628
29 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5035628 The complaint Mr S complains that Revolut Ltd won’t refund over £30,000 he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr S fell victim to a fake job scam after he was... (8 pages)View decision -
Decision Reference DRN-4855505
29 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4855505 The complaint Mrs M is unhappy that Revolut Ltd won’t reimburse money she lost as a result of a scam. What happened In January 2023, Mrs M saw an advert online promoting cryptocurrency trading. She expressed an interest and was contacted by someone claiming to represent a t... (8 pages)View decision -
Decision Reference DRN-5178962
29 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5178962 The complaint Mr P complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr P has explained that in May 2022... (3 pages)View decision -
Decision Reference DRN-5023424
29 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5023424 The complaint Mr T complains that Revolut Ltd won’t refund £9,887 he lost to a task-based job scam. Mr T is being supported in his complaint by a representative – but for ease, I’ll refer to Mr T throughout this decision. The details of this complaint are well known to both ... (4 pages)View decision -
Decision Reference DRN-4977622
29 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4977622 The complaint Mr K complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in full here. Instead, I’ll summarise what happen... (6 pages)View decision -
Decision Reference DRN-5178665
29 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5178665 The complaint Mr A complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr A has explained that on 13 July 2023 he made... (4 pages)View decision -
Decision Reference DRN-5175793
28 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5175793 The complaint Mr K complains that Revolut Ltd didn’t do enough when he fell victim to an impersonation scam. What happened In January 2023, Mr K received a phone call from someone purporting to be Revolut. They explained that several purchases had been attempted on his accou... (8 pages)View decision -
Decision Reference DRN-4935781
28 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4935781 The complaint Mrs C complains about the actions of Revolut Ltd when she lost money to a scam. Mrs C is being represented by a claims management company but for ease I’ll only refer to Mrs C. What happened The detailed background to this complaint is well known to both part... (4 pages)View decision -
Decision Reference DRN-5175706
28 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5175706 The complaint Mr K complains that Revolut Ltd didn’t reimburse him funds he lost as a result of falling victim to an investment fraud. What happened As the circumstances of this complaint are well-known to both parties, I’ve summarised them briefly below. In 2022, Mr K found... (6 pages)View decision
