We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-5016603
28 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5016603 The complaint Ms Z complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost when she fell victim to a scam. What happened Ms Z says that in March 2023 she met a man on a dating site who said that he could help her to earn money by investing in cryptocurrency. ... (5 pages)View decision -
Decision Reference DRN-4786344
27 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4786344 The complaint Mr A complains that Revolut Ltd won’t refund money he lost when he fell victim to a safe account scam. Mr A is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and has als... (3 pages)View decision -
Decision Reference DRN-5094103
27 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5094103 The complaint Mr A complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr A fell victim to a scam in 2022 and lost just ov... (8 pages)View decision -
Decision Reference DRN-4896710
27 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4896710 The complaint Miss C is unhappy that Revolut Ltd won’t refund money she lost as a result of a scam. What happened Miss C was the victim of an investment recovery scam. In summary, she’s explained that after realising she’d fallen victim to an investment scam, she sought help... (3 pages)View decision -
Decision Reference DRN-5014831
26 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5014831 The complaint Ms L complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions o... (4 pages)View decision -
Decision Reference DRN-5107074
26 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5107074 The complaint Mr A complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr A has explained that on 28 March... (3 pages)View decision -
Decision Reference DRN-5097520
26 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5097520 The complaint Mr G complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr G tells us th... (7 pages)View decision -
Decision Reference DRN-5129344
25 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5129344 The complaint Mr C complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr C has an account with Revolut which he opened in October 2021. He also has accounts with businesses who I’ll refer to as “T” and... (2 pages)View decision -
Decision Reference DRN-5125270
25 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5125270 The complaint Ms G complains that when transacting using her Revolut Ltd (“Revolut”) virtual GBP card through either Revolut’s or a third-party digital wallet on her phone, her GBP card is automatically switched to her EUR card with no option to cancel the transaction. This ... (3 pages)View decision -
Decision Reference DRN-4535373
25 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4535373 The complaint Mr A complains Revolut Ltd told him it would refuse to accept a payment sent to his account. Mr A says he wasn’t given a specific reason for any sanctions that applied, and Revolut should have made him aware it wouldn’t accept payments from Russia. Mr A adds R... (8 pages)View decision
