We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2104 results
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Decision Reference DRN-5124815
30 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5124815 The complaint Miss F complains Revolut Ltd didn’t do enough to protect her at a time she was falling victim to a scam and that it hasn’t refunded her since that scam was revealed. What happened The background to this complaint is well-known to both parties and so I’ll summar... (11 pages)View decision -
Decision Reference DRN-5131809
30 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5131809 The complaint Mr S says Revolut Ltd (“Revolut”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, Mr S says there are s... (2 pages)View decision -
Decision Reference DRN-5516916
30 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5516916 The complaint Mr G complains that Revolut Ltd won’t refund payments he didn’t make or otherwise authorise. What happened In November 2023, Mr G received a call from someone purporting to be from his bank “N”. He’s explained that a few days prior to receiving the call, he ha... (5 pages)View decision -
Decision Reference DRN-4885750
30 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4885750 The complaint Mr I complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost as a result of a job scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr I throughout this decision. What happened The background to this com... (3 pages)View decision -
Decision Reference DRN-5043168
30 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5043168 The complaint Mr C complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr C found an investment opportunity on social media, which he thought his daughter was recommending, however her social media account had been taken over by scammers. ... (8 pages)View decision -
Decision Reference DRN-5052008
30 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5052008 The complaint Mrs G complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. What happened The full details of this complaint are well known to both parties and have been previously set out by the investigator. The facts about what ... (3 pages)View decision -
Decision Reference DRN-5305229
29 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5305229 The complaint Miss A complains that Revolut Limited (‘Revolut’) won’t reimburse the funds she lost when she fell victim to a scam. What happened Miss A says that she was abroad and needed funds so was looking at online jobs. In September 2023 she received a message from a r... (12 pages)View decision -
Decision Reference DRN-5228271
29 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5228271 The complaint Mr W is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr W fell victim to a cruel scam. It started when he met someone on a dating website and then wanted to meet them in person. He was told... (9 pages)View decision -
Decision Reference DRN-5141774
29 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5141774 The complaint Mr C is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam. What happened The background to the complaint is well-known to both parties so I won’t go into detail here. In short, in January 2024 Mr C fell victim to an emp... (3 pages)View decision -
Decision Reference DRN-5316427
29 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5316427 The complaint Mr F complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost as the result of a scam. What happened The background to this complaint isn’t in dispute, so I won’t go into detail. Mr F says that in 2023 he was looking online for investment opportu... (6 pages)View decision
