We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2104 results
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Decision Reference DRN-5505936
28 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5505936 Complaint Mr M is unhappy that Revolut Ltd didn’t reimburse him after he reported falling victim to a scam. Background Mr M saw an advert on social media promoting an investment opportunity. He remembers it appearing professional and said it featured a well-known and trusted... (8 pages)View decision -
Decision Reference DRN-5088364
28 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5088364 The complaint Mr C complains about the actions of Revolut Ltd when he lost money to a scam. Mr C is being represented by a claims management company but, for ease, I’ll only refer to Mr C. What happened The detailed background to this complaint is well known to both partie... (4 pages)View decision -
Decision Reference DRN-5061724
28 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5061724 The complaint Mrs C complains about the actions of Revolut Ltd when she lost money to a scam. Mrs C is being represented by a claims management company but, for ease, I’ll only refer to Mrs C. What happened The detailed background to this complaint is well known to both pa... (4 pages)View decision -
Decision Reference DRN-5051144
28 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5051144 The complaint Mr M complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr M said his close friend of many years told him about the success he’d had investing with a cryptocurrency specialist investment company, he a... (4 pages)View decision -
Decision Reference DRN-5124531
28 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5124531 The complaint Mr R complains that Revolut Ltd won’t refund money he lost to a scam. Mr R is represented by C. For ease I have referred to comments made by C as though made by Mr R. What happened Between February and April 2023 Mr R made nine card payments totalling £15,355... (2 pages)View decision -
Decision Reference DRN-5047989
26 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5047989 THE COMPLAINT Dr C holds/held an account with Revolut Ltd (“Revolut”). Dr C’s complaint is about Revolut’s refusal to reimburse her money she says she lost due to a scam. Dr C is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer... (5 pages)View decision -
Decision Reference DRN-4973390
25 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4973390 The complaint Mr T complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr T is being represented by a third party. To keep things simple, I will refer to Mr T throughout my decision. What happened The background of this ... (8 pages)View decision -
Decision Reference DRN-5085315
25 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5085315 The complaint Mrs V complains that Revolut Ltd (‘Revolut’) debited her account with a series of payments totalling nearly £800 which she says she did not make or otherwise authorise. What happened The details of this complaint are well-known to both parties, so I will not go... (4 pages)View decision -
Decision Reference DRN-5401846
25 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5401846 The complaint Mr S has complained that Revolut Ltd (“Revolut”) failed to refund the money he lost as part of an investment scam. Mr S has a professional representative. What happened The details of this complaint are well known to both parties, so I will not repeat everythin... (3 pages)View decision -
Decision Reference DRN-4992602
25 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4992602 The complaint Mr L complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to a job scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr L throughout this decision. What happened The background to this complaint is kno... (9 pages)View decision
