We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5796198
26 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5796198 The complaint Miss S complains Revolut Ltd (“Revolut”) hasn’t refunded funds she lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the key details here. Miss S complains that she sent two p... (3 pages)View decision -
Decision Reference DRN-5898551
23 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5898551 The complaint Mr M complains Revolut Ltd (“Revolut”) failed to treat him fairly when he approached it for assistance in claiming a refund of a payment he’d made on his debit card. What happened Mr M says he was in Dubai on 23 October 2023, when he was offered a free excursio... (5 pages)View decision -
Decision Reference DRN-5569188
23 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5569188 The complaint Mr Y, via a representative, has complained that Revolut Ltd (“Revolut”) failed the money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focus on... (3 pages)View decision -
Decision Reference DRN-5954434
23 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5954434 The complaint Mr A says Revolut Ltd (‘Revolut’) won’t refund him the money he lost to what he believes was a scam. What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised them briefly below. In summary, Mr A came across a compan... (5 pages)View decision -
Decision Reference DRN-5923403
23 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5923403 The complaint Mr J has complained that Revolut Ltd won’t refund money he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. What I’ve ... (2 pages)View decision -
Decision Reference DRN-6026446
23 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6026446 The complaint Ms C complains Revolut won’t refund money she lost as part of a crypto investment scam. Ms C is supported in making her complaint by a representative, but for ease, I’ll refer to Ms C throughout this decision What happened Ms C has explained that she was lookin... (7 pages)View decision -
Decision Reference DRN-6064859
23 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6064859 The complaint Mrs G complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both par... (3 pages)View decision -
Decision Reference DRN-6021682
23 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6021682 The complaint Miss A complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both pa... (2 pages)View decision -
Decision Reference DRN-5825202
23 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5825202 The complaint Mr T is unhappy that Revolut Ltd won’t reimburse losses from payments he made to a scammer. What happened The key events of this complaint are already known to both parties, so I won’t outline everything again here. In short, Mr T fell victim to an advance-fee ... (2 pages)View decision -
Decision Reference DRN-6080309
23 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6080309 The complaint Mr O complains that Revolut Ltd won’t refund payments he made as a result of a scam. What happened • Mr O was the victim of an impersonation safe account scam. On 13 September 2024, he was called by a fraudster who purported to be from Nationwide. They explaine... (5 pages)View decision