We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2927 results
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Decision Reference DRN-4608205
7 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4608205 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A has previously been represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The backgrou... (3 pages)View decision -
Decision Reference DRN-5374388
7 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5374388 The complaint Mr S complains Revolut Ltd won’t refund the money he lost to a scam. What happened In early 2023, Mr S came across an advert featuring a media personality promoting a cryptocurrency investment opportunity. He clicked a link on it to follow up and give his conta... (10 pages)View decision -
Decision Reference DRN-5209116
7 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5209116 The complaint Mr P complains that Revolut Ltd failed to protect him when he fell victim to a cryptocurrency investment scam. Mr P is represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and has b... (12 pages)View decision -
Decision Reference DRN-5365933
7 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5365933 The complaint Mrs C complains Revolut Ltd won’t won’t refund the full amount of money she lost after she fell victim to an ‘authorised push payment’ (“APP”) scam. What happened Our investigator didn’t uphold the complaint. Our investigator found Revolut intervened on four o... (2 pages)View decision -
Decision Reference DRN-5267347
7 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5267347 The complaint Mr R complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr R has previously been represented by a third party. To keep things simple, I will refer to Mr R throughout my decision. What happened The backgrou... (4 pages)View decision -
Decision Reference DRN-4934489
7 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4934489 The complaint Mr H is unhappy that Revolut Ltd (“Revolut”) didn’t reimburse him after he fell victim to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here, but in summary, I understand it to be as follow... (10 pages)View decision -
Decision Reference DRN-5360851
7 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5360851 The complaint Mr E is complaining that Revolut Ltd (Revolut) hasn’t agreed to reimburse him for funds he lost to a scam. Mr E has brought his complaint through a professional representative. But for ease I’ll mainly refer to Mr E in my provisional decision. What happened The... (13 pages)View decision -
Decision Reference DRN-5379238
7 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5379238 The complaint Mrs O is unhappy Revolut Ltd won’t reimburse money she lost to a scam. What happened In July 2023, Mrs O was looking for employment online and submitted several CVs to recruitment websites. She was contacted by someone claiming to represent an employment agen... (4 pages)View decision -
Decision Reference DRN-4945282
7 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4945282 The complaint Mr S complains that Revolut Ltd (“Revolut”) hasn’t protected him from losing money to an authorised push payment (“APP”) investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything in detail here. ... (11 pages)View decision -
Decision Reference DRN-5374257
7 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5374257 The complaint Mr K complains Revolut Ltd didn’t do enough to help get a refund for a transaction made on his debit card. What happened Mr K purchased a pair of trousers in June 2024, while abroad. Upon returning home Mr K realised a security tag was still attached to the tr... (4 pages)View decision
