We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5980086
22 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5980086 The complaint Miss W has complained Revolut Ltd won’t refund disputed transactions made using her Revolut card and iPhone which she didn’t authorise. What happened In September 2025 Miss W contacted Revolut as she’d been the victim of a violent attack and home invasion. The ... (3 pages)View decision -
Decision Reference DRN-5750038
22 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5750038 The complaint Mr T complains that Revolut Ltd won’t refund money he lost when he was the victim of a scam. Mr T is personally represented, however, for ease I have only referred to Mr T in this decision. What happened The background to this complaint is well known to both ... (3 pages)View decision -
Decision Reference DRN-5835729
22 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5835729 The complaint Miss V complains that Revolut Ltd hasn’t reimbursed the money she’s lost to a scam. What happened Miss V has fallen victim to an employment scam. In summary, she deposited money into a scam platform. She understood that her money was going towards completing ta... (2 pages)View decision -
Decision Reference DRN-6055456
22 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6055456 The complaint Mr J is unhappy that Revolut Ltd failed to sufficiently intervene causing him to fall victim to what he argues was an authorised push payment (APP) investment scam. Mr J is represented in this complaint by a professional representative, however for ease I will... (3 pages)View decision -
Decision Reference DRN-5289431
22 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5289431 The complaint Mr G complains about Revolut Ltd. He unfortunately fell victim to a cryptocurrency investment scam and does not think that Revolut did enough to protect him – he would like it to refund him the money he has lost as a result. What happened Mr G was looking onl... (7 pages)View decision -
Decision Reference DRN-5813140
22 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5813140 The complaint Miss O complains that Revolut Ltd won’t refund money she lost to a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In June 2025 Miss O fell victim to a purchase scam. She made tw... (2 pages)View decision -
Decision Reference DRN-6091789
22 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6091789 The complaint A company I’ll call P complains that Revolut Limited (Revolut) blocked its account, then applied a reserve meaning 35% of each transaction into R’s account would be held for 60 days before release. P is represented by its director, Mr L. What happened On 28 Fe... (2 pages)View decision -
Decision Reference DRN-5725693
22 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5725693 The complaint Mr S complains about Revolut Ltd. He says that he fell victim to a scam and would like Revolut to refund him the money he has lost as a result. What happened Mr S unfortunately fell victim to a romance scam in April 2021. It began when he started speaking wit... (2 pages)View decision -
Decision Reference DRN-6084579
22 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6084579 The complaint Ms N is complaining that Revolut Ltd hasn’t refunded a payment made from her account as a result of a scam. What happened In July 2024 Ms N fell victim to a scam after listing an item for sale on an online marketplace. She received a message which she thought w... (5 pages)View decision -
Decision Reference DRN-5834241
22 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5834241 The complaint Mr S brings this complaint on behalf of Z, a limited company. Z complains Revolut Ltd hasn’t reimbursed it for its loss after it was the victim of a scam. What happened On 20 February 2024, scammers contacted Mr S and the following events took place: Time Ac... (12 pages)View decision