We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2386 results
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Decision Reference DRN-5610525
17 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5610525 The complaint Mrs S complains that Revolut Ltd has unfairly declined to refund two transactions made from her account after she was the victim of a scam. What happened On 4 February 2024, Mrs S opened an account with an online marketplace. She says immediately after, she rec... (3 pages)View decision -
Decision Reference DRN-5446742
17 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5446742 The complaint Mr O is unhappy that Revolut Ltd restricted and later closed his account without explanation. What happened Mr O’s account was initially restricted on 27 September 2018. Revolut contacted him on 16 November 2020 to let him know the restrictions had been removed... (3 pages)View decision -
Decision Reference DRN-5330420
17 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5330420 The complaint Mr P complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr P fell victim to an investment scam and made the following payments from his Revolut account: Date Amount Payment type 09/06/2023 £3,000 Card payment to crypto 09/06... (2 pages)View decision -
Decision Reference DRN-5058220
16 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5058220 The complaint Mrs H complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs H has explained that from October 2022 she... (2 pages)View decision -
Decision Reference DRN-5627291
16 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5627291 The complaint Mr U complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr U said he had been interested in trading in cryptocurrency and had used a cryptocurrency provider, I’ll refer to as B, to do so. Mr U told u... (11 pages)View decision -
Decision Reference DRN-5519982
16 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5519982 The complaint Miss O complains that Revolut Ltd won’t refund the money she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Miss O fell victim to a safe account scam. She r... (8 pages)View decision -
Decision Reference DRN-5619374
16 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5619374 The complaint Mr H complains that Revolut Ltd will not refund money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat it all again here. In summary, Mr H said he made the following card payments to three merchant... (7 pages)View decision -
Decision Reference DRN-5102668
16 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5102668 The complaint Miss R complains that Revolut Limited (“Revolut”) won’t refund the money she lost when she fell victim to a cryptocurrency investment scam. What happened The key facts of this case are well known to both parties, so I’ll only summarise the key points again here... (4 pages)View decision -
Decision Reference DRN-5094466
16 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5094466 The complaint Mr A complains that Revolut Ltd didn’t do enough to prevent him losing money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events here. In March 2024 Mr A ... (3 pages)View decision -
Decision Reference DRN-5624299
16 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5624299 The complaint Mr M complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The events leading up to this complaint are known to both parties. I won’t repeat them all here. In summary, Mr M says that, in March 2024, he was contacted by an individual... (4 pages)View decision
