We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2104 results
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Decision Reference DRN-5381856
25 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5381856 The complaint Ms B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms B is being represented by a third party. To keep things simple, I will refer to Ms B throughout my decision. What happened The background of this... (3 pages)View decision -
Decision Reference DRN-4951744
25 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4951744 The complaint Mr S complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr S is being represented by a third party. To keep things simple, I will refer to Mr S throughout my decision. What happened The background of this ... (9 pages)View decision -
Decision Reference DRN-5196270
25 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5196270 The complaint Mr B complains about Revolut Ltd not refunding several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions o... (4 pages)View decision -
Decision Reference DRN-5507708
25 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5507708 The complaint Mr S complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In February 2024, Mr S found a car that he wanted to buy on an online website. The car was being sold by a company I’ll refer to as Z. Mr S... (7 pages)View decision -
Decision Reference DRN-4891951
24 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4891951 The complaint Ms H complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms H is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well-known to the parties and has bee... (4 pages)View decision -
Decision Reference DRN-5038903
24 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5038903 The complaint Mr V complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr V fell victim to a fake job scam after he was co... (9 pages)View decision -
Decision Reference DRN-5498518
24 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5498518 The complaint Mr J complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money he lost to a cryptocurrency investment scam. What happened The circumstances of the complaint are well-known to both parties, so I don’t intend to set these out in detail here. However, I wil... (11 pages)View decision -
Decision Reference DRN-4527980
24 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4527980 The complaint Mrs H complains Revolut Ltd won’t refund payments she made as part of an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In summary, Mrs H fell victim to an investment scam. ... (4 pages)View decision -
Decision Reference DRN-5100593
24 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5100593 The complaint Mr R complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr R was added to a messaging group about investing in cryptocurrency and initially did not engage with the members. However, due to some financial difficulties, he wan... (9 pages)View decision -
Decision Reference DRN-5503730
24 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5503730 The complaint Mr G complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In June 2023, Mr G was contacted via a messaging app from someone who said they worked for a recruitment agency and had a job available if ... (10 pages)View decision
