We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5993329
22 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5993329 The complaint Mr N is seeking to recover £2,000 from Revolut Ltd (“Revolut”), for three payments he transferred to an individual. Mr N says he paid for services that were not provided and he now feels it was a scam What happened I’m not going to cover all the points raised i... (3 pages)View decision -
Decision Reference DRN-5822055
22 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5822055 The complaint Ms J complains that Revolut Ltd won’t refund money she lost to a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2025 Ms J saw an investment advert on social media for a firm ... (4 pages)View decision -
Decision Reference DRN-6081053
22 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6081053 The complaint Miss D is complaining that Revolut Ltd hasn’t refunded payments that were made from her account when she fell victim to a scam. What happened The circumstances of the scam are known to both parties, so I won’t set them out in detail here. But in short, on 15 Ma... (7 pages)View decision -
Decision Reference DRN-5841626
21 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5841626 The complaint Mr S has complained about how Revolut Ltd (Revolut) handled refund claims he made. What happened The details of this complaint have been set out previously and aren’t in dispute, so I won’t repeat them again here. Instead I’ll focus on giving the reasons for my... (3 pages)View decision -
Decision Reference DRN-5918506
21 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5918506 The complaint Mrs T, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will... (3 pages)View decision -
Decision Reference DRN-6070409
21 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6070409 The complaint Mrs C says Revolut Ltd (“Revolut”) failed to protect her money when she fell victim to a scam. What happened Miss C says she had fallen victim to a crypto cryptocurrency related investment scam. She says she found the investment opportunity on Facebook and sign... (6 pages)View decision -
Decision Reference DRN-6094233
21 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6094233 The complaint Mr C complains that Revolut Ltd has declined to refund disputed transactions that were made from his account. What happened On 23 December 2024, 41 separate transactions debited Mr C’s account over a two-hour period totalling £4,018.00. All transactions were ma... (4 pages)View decision -
Decision Reference DRN-5982232
21 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5982232 The complaint Mr M complains that Revolut Ltd has declined to reimburse payments made as part of a scam. What happened In October 2025, Mr M attempted to purchase theatre tickets from what now appears to be a scam website. He made one payment and then spoke to customer suppo... (3 pages)View decision -
Decision Reference DRN-5851835
21 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5851835 The complaint Miss S has complained about how Revolut Ltd (Revolut) handled her refund claim. What happened The details of this complaint have been set out previously and aren’t in dispute, so I won’t repeat them again here. Instead I’ll focus on giving the reasons for my de... (4 pages)View decision -
Decision Reference DRN-6050844
21 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6050844 The complaint Mr C complains that Revolut Ltd failed to properly pursue a chargeback. What happened In August 2025 Mr C paid for and downloaded a piece of software. It cost $185.40. He asked a number of questions of the merchant before doing so and sought several assurances.... (2 pages)View decision