We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2386 results
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Decision Reference DRN-5191833
13 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5191833 The complaint Miss K is unhappy Revolut Ltd didn’t refund payments she made as part of a scam. What happened In early 2024 Miss K came across an advert on social media for a job. She contacted the person who posted it and was given details for the ‘HR department’ at a compan... (4 pages)View decision -
Decision Reference DRN-5243832
13 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5243832 The complaint Mr T complains that Revolut Ltd (“Revolut”) hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr T has explained that between Sep... (2 pages)View decision -
Decision Reference DRN-5354992
13 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5354992 The complaint The estate of the late Mr H complains that Revolut Ltd failed to stop Mr H from being the victim of a scam. The estate is being represented by a claims management company, but for ease of reading I’ll refer to the estate and late Mr H in my decision. What hap... (3 pages)View decision -
Decision Reference DRN-5415621
13 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5415621 The complaint Miss H complains Revolut Ltd hasn’t refunded payments she lost to a scam. What happened In March 2024, Miss H received a call saying her bank account had been compromised, and she needed to move her funds elsewhere to keep them safe. On the instructions of the ... (2 pages)View decision -
Decision Reference DRN-5393996
13 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5393996 The complaint Ms C complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms C is being represented by a third party. To keep things simple, I will refer to Ms C throughout my decision. What happened The background of this... (8 pages)View decision -
Decision Reference DRN-5140130
13 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5140130 The complaint Mr K complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr K has previously been represented by a third party. To keep things simple, I will refer to Mr K throughout my decision. What happened The backgrou... (4 pages)View decision -
Decision Reference DRN-5396201
13 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5396201 The complaint Mr C complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr C found an advert on social media for a company that offered trading advice and a platform to carry out trades on. He signed up and was put in contact with an adviso... (4 pages)View decision -
Decision Reference DRN-4995375
13 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4995375 The complaint Mr K complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr K throughout this decision. What happened The background to this complain... (8 pages)View decision -
Decision Reference DRN-5033945
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5033945 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr M is being represented by solicitors in bringing this complaint. What happened The full details of this complaint are well known to both parties and have ... (3 pages)View decision -
Decision Reference DRN-5320356
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5320356 The complaint Mr V is unhappy Revolut Ltd didn’t refund payments he made as part of a scam. Mr V brings his complaint via professional representatives, but for simplicity I’ve referred to the actions of Mr V throughout this decision. What happened In 2023 Mr V saw an advert ... (3 pages)View decision
