We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2104 results
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Decision Reference DRN-4999318
23 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4999318 The complaint Miss C complains Revolut Ltd didn’t do enough to protect her when she fell victim to a romance scam. She’s complained with the help of a representative. What happened Miss C has an account with a business who I’ll refer to as “H” throughout the rest of this dec... (2 pages)View decision -
Decision Reference DRN-5502862
23 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5502862 THE COMPLAINT Mr U holds/held an account with Revolut Ltd (“Revolut”). Mr U’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr U is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer t... (4 pages)View decision -
Decision Reference DRN-5501523
23 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5501523 The complaint Mr P complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money he lost when he fell victim to a cryptocurrency investment scam. What happened The circumstances of the complaint are well-known to both parties, so I don’t intend to repeat these in detail ... (5 pages)View decision -
Decision Reference DRN-5037870
23 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5037870 The complaint Miss M complains Revolut Ltd (“Revolut”) declined to refund a payment after she fell victim to a scam. What happened Miss M opened an account with an e-commerce company. She listed items to sell and after believing she’d sold an item, she was contacted on the p... (2 pages)View decision -
Decision Reference DRN-4961865
23 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4961865 The complaint Ms L is unhappy that Revolut Ltd (“Revolut”) won't refund the money she lost to job scam. What happened In July 2023 Ms L came across remote job opportunity which involved completing tasks for commission. Ms L signed up to the job platform where she would... (6 pages)View decision -
Decision Reference DRN-4533590
22 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4533590 The complaint Mr P complains that Revolut Ltd won’t refund him after he was the victim of a fake job scam. Mr P is represented by a professional representative, but I’ll refer to him only for ease of reading. What happened The circumstances surrounding this complaint are w... (4 pages)View decision -
Decision Reference DRN-4944671
22 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4944671 The complaint Mr O complains that Revolut Ltd has declined to refund disputed transactions that were made from his account. What happened In June 2024, Mr O discovered 12 transactions had debited his Revolut account totalling £120.43. He says he didn’t make these transaction... (2 pages)View decision -
Decision Reference DRN-4883652
22 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4883652 The complaint Mr N is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr N fell victim to a cruel investment scam. In June 2023, he was befriended on social media by so... (4 pages)View decision -
Decision Reference DRN-4928608
22 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4928608 The complaint Mrs C complains that Revolut Ltd (“Revolut”) failed to refund money that Mrs C lost as part of a scam. What happened Mrs C saw an advert for a company that purported to be a crypto trading firm who I will call B. B was endorsed by a deep fake video of a famous ... (3 pages)View decision -
Decision Reference DRN-4965227
22 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4965227 The complaint Mr G complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr G throughout this decision. What happened The background to this complain... (2 pages)View decision
