We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-3698996
30 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3698996 The complaint Miss K complains that Revolut Ltd (‘Revolut’) declined to refund £5,000 which she lost as the result of a scam. What happened The circumstances of this complaint are well-known to both parties, so I will not go into every detail of what happened here. But, in summ... (3 pages)View decision -
Decision Reference DRN-3821461
28 Mar 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3821461 The complaint Mr C is unhappy that Revolut Ltd has refused to refund the money he lost after falling victim to a scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: In March 20... (2 pages)View decision -
Decision Reference DRN-3969505
24 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3969505 The complaint Mr W complains Revolut Ltd (“Revolut”) blocked his account, and sent the money held in it to another account which he did not authorise before closing it. What happened Revolut carried out a review of Mr W’s account in March 2021, by doing so it placed a block on ... (3 pages)View decision -
Decision Reference DRN-3949584
24 Mar 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3949584 The complaint Mr M complains that Revolut Ltd (“Revolut”) hasn’t done enough to protect him against the loss of money to a scam. What happened Mr M says that in August 2021 he read an online article about forex trading. He subsequently signed up with a trading platform that I w... (2 pages)View decision -
Decision Reference DRN-3983153
24 Mar 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3983153 The complaint and background Mr K complains that Revolut Ltd will not refund money he lost to an investment scam. For the purposes of this decision, all reference to Mr K includes his representative. This complaint concerns eight payments Mr K made using his Revolut account in ... (4 pages)View decision -
Decision Reference DRN-3894707
22 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3894707 The complaint Mr J complains that Revolut Ltd won’t refund card payments he says he didn’t make from his account. What happened Mr J explains he was staying in a city abroad. He had two Revolut cards with him. And the one he had as a backup was taken. He says that card was used... (4 pages)View decision -
Decision Reference DRN-3928123
21 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3928123 The complaint Ms V complains Revolut Ltd (Revolut) hasn’t done enough to assist her in recovering funds she mistakenly paid to an unknown person. What happened In October 2021, Ms V needed to transfer money (£460) to her friend who I will refer to as T. She says ... (3 pages)View decision -
Decision Reference DRN-3981703
21 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3981703 The complaint Mr K complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr K is being represented by a third party. To keep things simple I will refer to Mr K throughout my decision. What happened The background of this comp... (3 pages)View decision -
Decision Reference DRN-4002529
20 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4002529 The complaint Mr M complains that Revolut Ltd won’t refund the money he lost after he fell victim to an ‘authorised push payment’ (“APP”) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here. But briefly, and based on... (4 pages)View decision -
Decision Reference DRN-3941068
15 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3941068 The complaint Mr H complains that Revolut Ltd blocked and then closed his account and returned the funds to source. He would like the funds returned to him and an explanation. What happened Mr H had an account with Revolut. Following a review on 26 February 2021 Mr H’s account ... (2 pages)View decision
