We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-5210915
6 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5210915 The complaint Mr H complains that Revolut Ltd unfairly registered a marker about him at Cifas, the national fraud database. What happened Mr H had an account with Revolut which he’d opened in 2023. On 4 May 2023, a payment of just over £260 was made into Mr H’s account, fro... (4 pages)View decision -
Decision Reference DRN-5313923
6 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5313923 The complaint Mrs R complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (7 pages)View decision -
Decision Reference DRN-4587370
6 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4587370 The complaint Miss B complains that Revolut Ltd failed to protect her from a scam. What happened In December 2023, Miss B received an email telling her she’d missed a parcel delivery and she needed to pay a fee to re-arrange the delivery. Miss B used her debit card to make ... (4 pages)View decision -
Decision Reference DRN-4737364
6 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4737364 The complaint Ms H complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on everything sent by bot... (5 pages)View decision -
Decision Reference DRN-5312025
6 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5312025 The complaint Mr F’s complaint is about Revolut Ltd’s refusal to reimburse him for card payment transactions he says he did not make. What happened The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again here in detail. H... (3 pages)View decision -
Decision Reference DRN-4948255
6 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4948255 The complaint Ms W complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost. What happened Ms W was interested in the idea of AI investing, and after doing... (4 pages)View decision -
Decision Reference DRN-5301960
5 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5301960 The complaint Ms R’s complaint is about Revolut Ltd’s refusal to reimburse her money she says she lost due to a scam. Ms R is represented by Refundee in this matter. However, I will refer to Ms R solely in this decision for ease of reading. What happened The circumstances o... (3 pages)View decision -
Decision Reference DRN-4910251
5 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4910251 The complaint Mrs K is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs K fell victim to a job scam after she was approached on WhatsApp. She was told the job involved completing app optimisation tasks ... (9 pages)View decision -
Decision Reference DRN-4445613
5 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4445613 The complaint Mr R complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr R said he saw an advertisement for an investment opportunity on social media which piqued his interest in part due to its professional nature... (11 pages)View decision -
Decision Reference DRN-5000092
5 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5000092 The complaint Ms K complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms K is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and has bee... (9 pages)View decision
