We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-3983897
14 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3983897 The complaint Mr I complains that Revolut Ltd won’t refund money he lost, after he fell victim to an Authorised Push Payment (APP) scam. Mr I in bringing his complaint to our service is being represented. For ease of reading, I’ll refer to both his and his representative’s subm... (4 pages)View decision -
Decision Reference DRN-3969938
13 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3969938 The complaint Mr R complains that Revolut PLC closed his account and registered a CIFAS marker against him. CIFAS is the UK’s fraud alert service. What happened Mr R had an account with Revolut. In August 2022, three payments, totalling just over £5,000 were made into Mr R’s ac... (3 pages)View decision -
Decision Reference DRN-3881404
13 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3881404 The complaint Mr E is unhappy that Revolut Ltd has refused to refund the money he lost after falling victim to a scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: In December... (2 pages)View decision -
Decision Reference DRN-3807853
10 Mar 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3807853 Complaint Mr P is unhappy that Revolut Ltd hasn’t reimbursed him after he fell victim to a scam. Background The factual background to this case is well known to the parties so I don’t intend to repeat it in full here. Briefly, Mr P fell victim to what’s known as a ‘safe account... (3 pages)View decision -
Decision Reference DRN-3927041
10 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3927041 The complaint Mr B complains Revolut Ltd gave him incorrect information about a payment he made on his Mastercard. What happened In April 2022, Mr B says he bought an item from a merchant for €120 and used his Revolut card to make this payment. Mr B says he changed his mind aft... (3 pages)View decision -
Decision Reference DRN-3830829
3 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3830829 The complaint Miss R complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary Miss R was contact... (3 pages)View decision -
Decision Reference DRN-3806301
2 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3806301 The complaint T complain that Revolut Ltd failed to refund transactions they didn’t recognise. What happened T are represented by Mr V. As he was the one who was involved with the disputed transactions, I’ll refer to him where it’s appropriate throughout this complaint. Mr V ha... (6 pages)View decision -
Decision Reference DRN-3863344
1 Mar 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3863344 The complaint Mr P complains that Revolut Ltd will not refund money he lost to an investment scam. For the purposes of this decision, all reference to Mr P includes his representative. What happened Mr P was interested in investing online and found information about an online t... (4 pages)View decision -
Decision Reference DRN-3921750
24 Feb 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3921750 The complaint Ms K is unhappy Revolut Ltd (“Revolut”) won’t reimburse her for the money she lost when she fell victim to an ‘authorised push payment’ (“APP”) safe account scam. What happened The details and facts of this case are well-known to both parties and were clearly set ... (8 pages)View decision -
Decision Reference DRN-3632118
24 Feb 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3632118 The complaint Miss R complains that Revolut Ltd won’t refund £14,300 she lost to an investment scam. Miss R is being represented by solicitors in her complaint. What happened In August 2021, Miss R came across an investment trading opportunity on a social media platform. She st... (3 pages)View decision
