We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-3841292
5 Dec 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3841292 The complaint Mr H complains the Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam and lost money. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the ke... (6 pages)View decision -
Decision Reference DRN-3648686
5 Dec 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3648686 The complaint Mr C complains that Revolut Ltd had a technical issue which led to his card declining at a shop multiple times. What happened Mr C says he had a new Revolut card which he had been using overseas. He says that Revolut had changed the security settings of the card, ... (3 pages)View decision -
Decision Reference DRN-3766620
2 Dec 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3766620 The complaint Mr S complains about several issues with his banking account with Revolut Ltd. What happened Mr S raised several issues with Revolut regarding a Gold card he ordered and various aspects of customer service he received. Mr S has spoken to Revolut over 16 times on t... (4 pages)View decision -
Decision Reference DRN-3713697
2 Dec 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3713697 The complaint Ms G complains about how Revolut Ltd handled her chargeback claim for a faulty car. What happened In December 2021, Ms G used her debit card on her Revolut Ltd (“Revolut”) account to make payments of £200 and £5,545 to buy a second-hand car. Ms G contacted Revolut... (3 pages)View decision -
Decision Reference DRN-3717371
2 Dec 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3717371 The complaint Mr G is unhappy that Revolut Ltd won’t refund money that he lost as a result of a scam. What happened Mr G wished to purchase an item on the marketplace of a popular social media platform. Believing that he would be protected under Section 75 of the Consumer Credi... (3 pages)View decision -
Decision Reference DRN-3736511
30 Nov 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3736511 The complaint Mr R is unhappy that Revolut Ltd (Revolut) won’t refund transactions he says he didn’t make. What happened In December 2021, Mr R says he received a text message from the NHS offering a Covid certificate for a payment of £1.99. Mr R says he clicked the link and pr... (2 pages)View decision -
Decision Reference DRN-3830412
28 Nov 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3830412 The complaint Miss L complains that Revolut Ltd restricted her account and returned her funds to source. She’d like her funds returned and compensation for the impact. What happened Miss L had an account with Revolut Ltd. On 3 January 2021 Revolut received a fraud report from a... (3 pages)View decision -
Decision Reference DRN-3723725
18 Nov 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3723725 The complaint Mr T complains that Revolut Ltd closed his account without any notice or reason. Mr T wants compensation and his account reinstated. What happened Mr T had an account with Revolut. Mr T contacted Revolut when he realised his account had been blocked. Mr T complain... (3 pages)View decision -
Decision Reference DRN-3785276
17 Nov 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3785276 The complaint Mr K has complained about how Revolut Ltd dealt with his request for money back relating to two transactions on his account. What happened Mr K raised a claim with Revolut about two transactions he’d made to two merchants at a Christmas market in December 2021 usi... (2 pages)View decision -
Decision Reference DRN-3388425
16 Nov 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3388425 The complaint N, a company, complains that Revolut Ltd blocked payments into his account and returned the money to source. What happened N had an account with Revolut, which it opened in March 2021. N says it planned to use the account to receive payments from investors in exch... (5 pages)View decision
