We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-3791939
7 Nov 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3791939 The complaint Mr E complains about Revolut Ltd’s actions when carrying out a review on his account. What happened In February 2021, Mr E’s account was flagged for a review. It was suspended on the same day and Mr E was notified and asked to provide some information. Mr E submit... (5 pages)View decision -
Decision Reference DRN-3360881
2 Nov 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3360881 The complaint Ms C complains that Revolut Ltd blocked and closed her account. She would like the funds returned and the account reinstated. What happened Ms C had an account with Revolut. On 28 July 2020 Revolut blocked the account to carry out a review. Following the review Re... (3 pages)View decision -
Decision Reference DRN-3654966
28 Oct 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3654966 The complaint Mr S complains that Revolut Ltd gave him incorrect and contradictory information about referral fees that were due to him. What happened Mr S says that he referred two of his friends to Revolut but was told he was ineligible for the referral fees due to “internal ... (2 pages)View decision -
Decision Reference DRN-3728445
27 Oct 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3728445 The complaint Miss M is unhappy Revolut Ltd (“Revolut”) won’t reimburse her the money she lost when she fell victim to a scam. What happened The details of this case have been clearly set out by our investigator. As such, the facts are well-known to both parties, so I don’t nee... (3 pages)View decision -
Decision Reference DRN-3622753
27 Oct 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3622753 The complaint Mr S complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened Mr S was interested in investing in cryptocurrency. He searched online and found a website that appeared to be endorsed by a number of celebrities, and s... (3 pages)View decision -
Decision Reference DRN-3731413
26 Oct 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3731413 The complaint Miss D complains that Revolut Ltd asked her intrusive and unnecessary questions as part of a source of funds check. What happened Miss D opened an account with Revolut. She says that in November 2021, when she attempted to make a large transaction to a cryptocurre... (3 pages)View decision -
Decision Reference DRN-3753570
21 Oct 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3753570 The complaint Mr H complains Revolut Ltd (“Revolut”) placed his account under review, restricted it, and then closed it without reason. What happened In April 2021, Revolut placed Mr H’s account under review and placed restrictions on the account. As part of its review, Revolut... (3 pages)View decision -
Decision Reference DRN-3645433
18 Oct 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3645433 The complaint Mr G is unhappy about Revolut Ltd’s decision not to refund an online card payment he made. He also complains about the customer service he received from Revolut. What happened The circumstances of this complaint are well known to both parties, so I will not repea... (3 pages)View decision -
Decision Reference DRN-3646246
18 Oct 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3646246 The complaint Mr N is unhappy Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr N is being represented by a Claims Management Company but for ease of reading I’ll refer to him throughout the decision. What happened The detailed background to this complaint is... (3 pages)View decision -
Decision Reference DRN-3568286
10 Oct 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3568286 Complaint J (a Limited Company) is unhappy that Revolut Ltd (“Revolut”) closed its account and then returned a number of payments to the original senders. J is being represented in its complaint by one of its directors Mr E. Background In May 2020, Revolut decided to close J’s ... (2 pages)View decision
