We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-4729712
15 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4729712 Complaint Mr X is unhappy that Revolut Ltd didn’t reimburse him when he fell victim to a scam. Background In June 2023, Mr X fell victim to a scam. He received a phone call from someone who claimed to be an employee of His Majesty’s Revenue and Customs (HMRC). He was told that ... (2 pages)View decision -
Decision Reference DRN-4750112
15 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4750112 The complaint Mr A complains that Revolut Ltd won’t refund the money he lost to an investment scam. Mr A is professionally represented in bringing his complaint, but for ease of reading I’ll refer to all submissions as brought by Mr A directly. What happened Mr A has explained ... (4 pages)View decision -
Decision Reference DRN-4792114
14 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4792114 The complaint Mr S complains Revolut Ltd blocked his account and sent an amount back to source. Revolut then closed the account. Mr S would like the funds returned to him. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provi... (3 pages)View decision -
Decision Reference DRN-4795347
13 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4795347 The complaint Mr T has complained Revolut Ltd won’t refund money he lost through a series of transactions he didn’t authorise. What happened In May 2021 Mr T added a Revolut Junior account linked to his own Revolut account. He used this to make small payments to his young son i... (4 pages)View decision -
Decision Reference DRN-4620264
13 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4620264 The complaint Ms A complains that Revolut Ltd (“Revolut”) won’t refund £1,450 she lost to a safe account scam in May 2023. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my d... (2 pages)View decision -
Decision Reference DRN-4792221
10 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4792221 The complaint Mr S complains that Revolut Ltd has declined to refund payments from his account that he says he didn’t make or allow anyone else to make. What happened Mr S says that his mobile phone was stolen while he was working in a cafe in early February 2023. He says he re... (5 pages)View decision -
Decision Reference DRN-4730979
8 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4730979 The complaint Mr P complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr P is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well known to both parties,... (3 pages)View decision -
Decision Reference DRN-4783451
8 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4783451 The complaint Miss O is complaining that Revolut Ltd haven’t refunded the money she lost to a scam What happened On 10 October 2022 Miss O was called by someone who said they were from a local Crown Court. They told her she needed to pay a council tax debt – and Miss O’s told u... (4 pages)View decision -
Decision Reference DRN-4672438
7 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4672438 The complaint E, a limited company complains about the level of service it received from Revolut Ltd. E is represented in its complaint by a director of E, Mr D. What happened E holds a business bank account with Revolut. In early December 2023, Revolut emailed E asking it to l... (3 pages)View decision -
Decision Reference DRN-4777008
7 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4777008 The complaint Ms A complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms A is being represented by solicitors in her complaint. What happened The detailed background to this complaint is well known to both parties. The facts about... (3 pages)View decision
