We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-4966328
30 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4966328 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr M was cold called by an investment company who turned out to be a scam. He had to pay into the ‘investment’ through a cryptocurrency prov... (7 pages)View decision -
Decision Reference DRN-4731877
29 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4731877 The complaint Ms K complains that Revolut Ltd won’t reimburse her after she fell victim to an investment scam. Ms K is represented by a family member in bringing her complaint to our service, but for ease of reading, I’ll refer to all submissions as being made by Ms K direct... (4 pages)View decision -
Decision Reference DRN-4734914
28 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4734914 Complaint Mr B is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to a scam. Background On 8 April 2023, Mr B received a call from an individual who claimed to be an employee of a bank which I’ll refer to as Bank H. Mr B holds his own main bank account wit... (7 pages)View decision -
Decision Reference DRN-5002268
28 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5002268 The complaint Mr C has complained that Revolut Ltd hasn’t refunded the funds he says he lost to an investment scam What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions o... (8 pages)View decision -
Decision Reference DRN-5287790
28 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5287790 The complaint A company, which I’ll refer to as C, complains that an employee of Revolut Ltd made an offensive phone call to them. Ms N, who is a director of C, brings the complaint on C’s behalf. What happened In April 2024, whilst in the course of dealing with another com... (2 pages)View decision -
Decision Reference DRN-5262162
28 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5262162 The complaint Mr C complains Revolut Ltd registered a fraud marker at Cifas, the national fraud database. He doesn’t think it’s done so fairly. What happened I issued my provisional decision on this complaint, explaining why I didn’t intend to uphold it. I invited both part... (5 pages)View decision -
Decision Reference DRN-5290505
28 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5290505 The complaint X complains that Revolut Ltd hasn’t refunded payments lost to a scam. They don’t believe Revolut did enough to protect them when the payments were being made. What happened I issued a provisional decision (PD) for this complaint on 10 January 2025. I’ve include... (10 pages)View decision -
Decision Reference DRN-4427645
28 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4427645 The complaint Mr S complains that Revolut Ltd won’t reimburse him after he fell victim to an investment scam. What happened Mr S has explained that he saw an online advertisement on a well-known website, for an investment platform which took his interest. He completed an enq... (10 pages)View decision -
Decision Reference DRN-5034654
28 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5034654 The complaint Miss W complains that Revolut Ltd won’t refund money she lost when she was the victim of a crypto investment scam. Miss W is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll onl... (12 pages)View decision -
Decision Reference DRN-5253227
27 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5253227 The complaint Miss G complains Revolut Ltd would not refund her sister £76 she transferred to Miss G’s Revolut account in error or close her account without her downloading the app and completing verification. What happened In May 2024 Miss G’s sister sent a payment of £76 t... (3 pages)View decision
