We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-3591185
3 Oct 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3591185 The complaint Ms D complains that Revolut Ltd restricted and then closed her account and that it has not returned the money held in it. What happened Ms D held an account with Revolut. In or about December 2019, and following a standard compliance check, Revolut took the decisi... (2 pages)View decision -
Decision Reference DRN-3421468
29 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3421468 The complaint Mr B complains that Revolut Limited restricted and then closed his account and that it took £150 from it without his consent or authority. What happened Mr B held an account with Revolut. In or around October 2020, following a compliance check, Revolut decided to ... (2 pages)View decision -
Decision Reference DRN-3430901
28 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3430901 The complaint Mr L complains he was the victim of an investment scam and that Revolut Ltd didn’t do enough to recover his money. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key even... (3 pages)View decision -
Decision Reference DRN-3637215
28 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3637215 The complaint Mr V complains a payment made to Revolut using his credit card was incorrectly recorded as a cash advance which led to his credit card provider charging fees and interest on the transaction. What happened Mr V says he made a payment to his ... (2 pages)View decision -
Decision Reference DRN-3661972
27 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3661972 The complaint Mr C complains that Revolut Ltd won’t refund payments he says were fraudulently made from his account. What happened In February 2021, Mr C says he was woken from sleep by a payment notification from Revolut. Mr C discovered that four payments had been made from h... (2 pages)View decision -
Decision Reference DRN-3689199
25 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3689199 The complaint Ms E complains that Revolut Ltd restricted and closed her account. And she’d like compensation for the impact. What happened In February 2021 Revolut reviewed Ms E’s account. Revolut asked Ms E for information about her account activity and proof of entitlement fo... (2 pages)View decision -
Decision Reference DRN-3689227
25 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3689227 The complaint Mr E complains that Revolut Ltd blocked and closed his account. He’d like his account reopened and compensation for the impact. What happened In February 2021 Revolut reviewed Mr E’s account Revolut asked Mr E for information about his account activity and proof o... (2 pages)View decision -
Decision Reference DRN-3711342
22 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3711342 The complaint Ms D is unhappy Revolut Ltd (“Revolut”) hasn’t reimbursed her after she transferred money to an investment company that turned out to be a scam. What happened “The details of the complaint are well known to both parties, so I won’t go into too much detail here. Ho... (3 pages)View decision -
Decision Reference DRN-3651768
21 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3651768 The complaint Mr M complains he was the victim of an investment scam and that Revolut Ltd didn’t do enough to recover his money. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key even... (3 pages)View decision -
Decision Reference DRN-3652292
20 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3652292 The complaint Ms A complains that Revolut Ltd will not refund card payments she believed were going to a legitimate trading company which she says turned out to be a scam. Ms A is represented in this matter by CEL Solicitors (“CEL”). For simplicity, I will refer to CEL’s actio... (2 pages)View decision
