We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-3597916
16 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3597916 The complaint Mr S complains Revolut Ltd unfairly blocked and removed funds from his account, and then closed the account. What happened Mr S held an account with Revolut. Revolut blocked his account to carry out a review and decided to return funds back to source. It subsequen... (2 pages)View decision -
Decision Reference DRN-3520249
16 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3520249 The complaint Mr A has complained that Revolut Ltd (“Revolut”) failed to tell him, during the sale of a Metal account, enough information about the travel insurance to allow him to fully understand the cover it was providing. This came to light when Mr A had issues making a cla... (2 pages)View decision -
Decision Reference DRN-3601729
15 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3601729 The complaint Mrs P has complained Revolut Ltd didn’t do enough to protect her when she fell victim to a romance scam. What happened Mrs P fell victim to a cruel scam, in which she was tricked into sending money to an individual she believed she was in a relationship with, on t... (4 pages)View decision -
Decision Reference DRN-3703039
15 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3703039 The complaint Mr M complains that Revolut Ltd (“Revolut”) submitted a chargeback (on his behalf) in respect of a transaction he didn’t dispute, and this caused him to suffer a loss, distress and inconvenience. What happened On 2 December 2021 Mr M purchased a game from a compan... (4 pages)View decision -
Decision Reference DRN-3690932
14 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3690932 The complaint Mr U complains Revolut Ltd (“Revolut”) restricted his account and withheld the funds in it, causing him substantive financial loss. What happened In January 2020, Revolut restricted Mr U’s account. It asked Mr U to upload documents through its App to show his proo... (3 pages)View decision -
Decision Reference DRN-3617088
12 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3617088 The complaint Mr P complains Revolut Ltd unfairly rejected chargeback requests he made, breached his personal data, and stopped him accessing funds in his account. What happened The background facts which led to Mr P’s complaint are known to both parties and I find no need to r... (5 pages)View decision -
Decision Reference DRN-3643390
12 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3643390 The complaint Mr R has complained Revolut Ltd won’t refund him for a disputed transaction made in 2021. What happened In 2021 Mr R opened an account with Revolut which he didn’t immediately use. In September he complained to Revolut £1,000 had been paid into his account (from a... (2 pages)View decision -
Decision Reference DRN-3546052
9 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3546052 The complaint Ms Z complains that Revolut Ltd didn’t do enough to protect her when she was the victim of a cryptocurrency investment scam. Ms Z lost her life savings of £50,200. She wants her money back. Ms Z is being supported by a representative, but for ease, I’ll refer to M... (6 pages)View decision -
Decision Reference DRN-3684471
7 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3684471 The complaint Ms G complains that Revolut Ltd hasn’t done enough to help her try to recover the cost of a flight she couldn’t board because of the Covid-19 pandemic. What happened In December 2020 Ms G bought flights to Portugal and back with separate airlines, flying out that ... (3 pages)View decision -
Decision Reference DRN-3637022
6 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3637022 The complaint Miss L is unhappy that Revolut Ltd won’t refund her payments she made as a result of a fraud. What happened Miss L was looking to rent accommodation. After posting her requirements via a social media platform, she was contacted by a person claiming to be an agent ... (2 pages)View decision
