We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
-
Decision Reference DRN-3626560
5 Aug 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3626560 The complaint Mr D complains Revolut Ltd unfairly restricted his access to his e-money and cryptocurrency wallets. He says this caused him financial loss, inconvenience, and left him at times feeling suicidal. He wants compensation for what he went through. What happened Our in... (3 pages)View decision -
Decision Reference DRN-3563528
4 Aug 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3563528 The complaint Mr A complains that Revolut Ltd (“Revolut”) will not refund a transaction he says he did not authorise. He also complains about Revolut’s decision to close his account. What happened The circumstances of this complaint are well known to both parties, so I will no... (3 pages)View decision -
Decision Reference DRN-3327867
4 Aug 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3327867 The complaint Mr S complains that Revolut Ltd has unfairly declined his claim for a refund of payments he says he didn’t make. What happened Mr S is disputing three online card payments from his account which took place on the 18 August 2021. Mr S says he fell victim to a scam ... (3 pages)View decision -
Decision Reference DRN-3482046
2 Aug 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3482046 The complaint Mr T has complained that he is unhappy with the way that Revolut Ltd have dealt with his chargeback requests. What happened Mr T attempted a payment of 789 Russian Rubles (RUB) to a merchant on 27 August 2021. The payment was declined twice. On 28 August 2021, 154... (2 pages)View decision -
Decision Reference DRN-3430512
27 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3430512 The complaint Ms Y complains that Revolut Ltd reviewed and then closed her account What happened Ms Y had an account with Revolut which she opened in 2019. In December 2020, Revolut asked Ms Y for information about the source of the funds in the account. Ms Y contacted Revolut ... (2 pages)View decision -
Decision Reference DRN-3538347
21 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3538347 The complaint Mr A complains that Revolut Ltd (Revolut) didn’t do enough to protect him when he fell victim to a scam and hasn’t refunded the money he lost. What happened What Mr A says Mr A says he received a call from someone who said he was from Mr A’s bank. He was asked if ... (2 pages)View decision -
Decision Reference DRN-3519751
20 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3519751 The complaint Mrs B is unhappy that Revolut Ltd didn’t reimburse her the money she lost to a scam. Background Mrs B has explained that in February 2022, she was researching ways to make additional money and saw what appeared to be a business advertising on a video sharing platf... (3 pages)View decision -
Decision Reference DRN-3363142
19 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3363142 The complaint Mr L complains Revolut Ltd unfairly restricted his account. He also says they are responsible for the fees charged by his credit card provider when he used his credit card to top up his account. He wants those fees refunded and £500 compensation for the inconvenie... (3 pages)View decision -
Decision Reference DRN-3471096
19 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3471096 The complaint Mr C complains that Revolut Ltd blocked and closed his account without giving a reason. He didn’t have access to his funds for 3 months. He would like his account reactivated, a reason and compensation. What happened Mr C had an account with Revolut. Revolut carri... (3 pages)View decision -
Decision Reference DRN-3458455
19 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3458455 The complaint Mr G complains Revolut Ltd unfairly blocked his account following his fraud claim about two payments he didn’t recognise. He also says they unfairly returned the balance in his account to previous payers to his account. He wants the payments refunded and his balan... (3 pages)View decision
