We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-3471585
18 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3471585 The complaint Company I complains about Revolut Ltd’s decision to close its account. What happened In February 2021, Revolut reviewed company I’s account and decided to close it. They gave company I notice but didn’t give it an explanation or an opportunity to appeal the decisi... (2 pages)View decision -
Decision Reference DRN-3580663
14 Jul 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3580663 The complaint Mr S complains that Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam and lost money. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the k... (8 pages)View decision -
Decision Reference DRN-3482043
13 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3482043 The complaint Mr P says Revolut Ltd acted unfairly when it closed his account(s) without giving any reasonable explanation What happened Mr P opened an account with Revolut on 19 November 2017. On 8 April 2020 Revolut notified Mr P that it would be closing his account. This was... (2 pages)View decision -
Decision Reference DRN-3471085
7 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3471085 The complaint Mr M complains that Revolut Ltd blocked his account without notice. He would like compensation. What happened Mr M had an account with Revolut. Revolut asked Mr M to provide them with proof of income and source of funds in November 2020. Mr M was asked for further... (3 pages)View decision -
Decision Reference DRN-3427997
6 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3427997 The complaint Mrs B complains that Revolut Ltd blocked and later closed her account. She would like a reason and the account reinstated. What happened Mrs B had an account with Revolut. In 28 May 2021 Revolut carried out a review of Mrs B’s account. It asked Mrs B for documents... (3 pages)View decision -
Decision Reference DRN-3481266
29 Jun 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3481266 The complaint P complains about Revolut Ltd’s decision to review and subsequently close its account. Mr L, director of P is also unhappy that Revolut Ltd decided to return the money in P’s account to the original senders. What happened P held a Revolut account. In September 201... (2 pages)View decision -
Decision Reference DRN-3564474
27 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3564474 The complaint Mr H complains that Revolut Ltd withheld funds he had received into his account. What happened Mr H owns and rents out a holiday property. In July 2021 he rented it out to a client who paid the rental fee of €9,000 to his Revolut account. Revolut asked to see evid... (2 pages)View decision -
Decision Reference DRN-3560060
24 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3560060 The complaint Mr A on behalf of R a limited company complains that Revolut Ltd. Blocked and subsequently closed its account without warning or reasons. He is unhappy the funds in the account were returned to source and it caused delay in R receiving an HMRC payment. R is repres... (3 pages)View decision -
Decision Reference DRN-3546251
16 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3546251 The complaint Mr W complains Revolut Ltd unfairly blocked his account and provided him with very poor customer service. What happened Much of what follows repeats the background facts as set out in my provisional decision. I am repeating them now for the purposes of this final ... (3 pages)View decision -
Decision Reference DRN-3489769
15 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3489769 The complaint Mr O complains that Revolut Ltd won’t refund money he lost after falling victim to a scam. What happened Mr O says that in July 2020 he responded to an advert placed by a company that offered a trading platform in cryptocurrency - I’ll refer to the company as H. M... (4 pages)View decision
