We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-3451720
10 Jun 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3451720 The complaint Mr F complains that Revolut Ltd failed to refund a transaction he didn’t recognise. What happened Mr F had generated a virtual debit card for use with online transactions which was held within the Revolut app. Mr F used his phone to access the app. Whilst out shop... (3 pages)View decision -
Decision Reference DRN-3426116
1 Jun 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3426116 The complaint Mr B disputed two transactions on his account with Revolut Ltd. He complained that Revolut took too long to deal with the chargeback for these, and that it provided poor customer service. What happened On 1 August 2021, Mr B contacted Revolut by cha... (3 pages)View decision -
Decision Reference DRN-3445893
26 May 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3445893 The complaint Mr W complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened Mr W received a call from someone claiming to be from Revolut’s fraud department. They told him his account had been compromised and so he needed to tran... (3 pages)View decision -
Decision Reference DRN-3484582
17 May 2022 Revolut Ltd Not upheldInvestmentsDRN-3484582 The complaint Mr C complains about the service provided by Revolut Ltd. In summary, he says Revolut did the following: Failed to provide, when requested to do so, a statement showing how much he had left in his account. Closed his account without warrant, reinstated it, and t... (5 pages)View decision -
Decision Reference DRN-3484479
17 May 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3484479 The complaint Your Mr D complains that Revolut Ltd (Revolut) didn’t unblock his accounts quickly enough following a security breach. What happened Mr D emailed Revolut on 25 January 2021 to say that he’d been robbed and his mobile phone had been taken. He asked Revolut to block... (3 pages)View decision -
Decision Reference DRN-3359510
12 May 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3359510 The complaint Miss A complains that Revolut Ltd restricted access to her account. What happened Miss A had an account with Revolut, which she opened in February 2021. In April 2021, Revolut asked Miss A for information about the source of her funds. Miss A contacted Revolut in ... (2 pages)View decision -
Decision Reference DRN-3359477
12 May 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3359477 The complaint Miss B complains that Revolut Limited restricted access to and then closed her account. What happened Miss B had an account with Revolut that she opened in July 2020. At the end of March 2021, Revolut said her account had been flagged by its automated system, and ... (2 pages)View decision -
Decision Reference DRN-3468471
9 May 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3468471 The complaint Mrs M complained because Revolut Ltd refused to refund her for transactions which she said she didn’t make. What happened On 9 November 2021, Mrs M contacted Revolut. She said that she’d given her card details over the phone to make a purchase to an online seller ... (4 pages)View decision -
Decision Reference DRN-3453194
5 May 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3453194 The complaint Ms P complains Revolut Ltd declined to refund a payment she didn’t recognise. Ms P is represented by a friend, but for ease I’ll refer to both their actions as Ms P’s. I’m aware Ms P prefers to be addressed differently. But as this decision will be published (as i... (2 pages)View decision -
Decision Reference DRN-3318440
4 May 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3318440 The complaint Mr M complains that Revolut Ltd didn’t do enough to prevent his loss when he became the victim of an investment scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key e... (4 pages)View decision
