We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1820 results
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Decision Reference DRN-5379238
7 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5379238 The complaint Mrs O is unhappy Revolut Ltd won’t reimburse money she lost to a scam. What happened In July 2023, Mrs O was looking for employment online and submitted several CVs to recruitment websites. She was contacted by someone claiming to represent an employment agen... (4 pages)View decision -
Decision Reference DRN-4945282
7 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4945282 The complaint Mr S complains that Revolut Ltd (“Revolut”) hasn’t protected him from losing money to an authorised push payment (“APP”) investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything in detail here. ... (11 pages)View decision -
Decision Reference DRN-5374257
7 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5374257 The complaint Mr K complains Revolut Ltd didn’t do enough to help get a refund for a transaction made on his debit card. What happened Mr K purchased a pair of trousers in June 2024, while abroad. Upon returning home Mr K realised a security tag was still attached to the tr... (4 pages)View decision -
Decision Reference DRN-4872049
6 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4872049 The complaint Ms P was a customer of Revolut Ltd (“Revolut”). Ms P’s complaint is about Revolut’s refusal to reimburse her money she says she lost due to a scam. Ms P is represented by Refundee in this matter. However, where appropriate, I will refer to Ms P solely in this ... (5 pages)View decision -
Decision Reference DRN-4962712
6 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4962712 The complaint Miss G complains that Revolut Ltd (“Revolut”) won’t reimburse the money she lost when she fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in full here. Instead, I’ll summarise what ... (7 pages)View decision -
Decision Reference DRN-4964477
6 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4964477 The complaint Mr A complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of ... (3 pages)View decision -
Decision Reference DRN-5154288
6 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5154288 The complaint Ms W complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Ms W found an investment opportunity on social media, that was being endorsed by multiple well-known celebrities. Unfortunately, this turned out to be a scam. ... (10 pages)View decision -
Decision Reference DRN-5006768
6 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5006768 The complaint Miss H complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost. What happened Miss H saw an advert for investing in cryptocurrency on social... (3 pages)View decision -
Decision Reference DRN-5100025
6 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5100025 The complaint Mr R complains that Revolut Ltd (“Revolut”) won’t refund the money he lost as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In 2023, Mr R saw an advert for a company tha... (6 pages)View decision -
Decision Reference DRN-5315753
6 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5315753 The complaint M, a limited company, complains that Revolut Ltd won’t refund the money it lost when it was the victim of a scam. What happened M is a limited company that manages a number of rental properties. In September 2023, it was in the process of purchasing a property... (3 pages)View decision
