We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2386 results
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Decision Reference DRN-5263659
12 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5263659 The complaint Miss C complains Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened Miss C said she lost money to a scam when she tried to purchase tickets for a concert. Miss C said she spoke with someone, who I’ll refer to ... (4 pages)View decision -
Decision Reference DRN-5068503
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5068503 The complaint Mrs K complains that Revolut Ltd won’t refund money she lost when she was a victim of an investment scam. Mrs K is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to... (11 pages)View decision -
Decision Reference DRN-5232455
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5232455 The complaint Mr W is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam. The complaint is brought on his behalf by a professional representative. What happened Both parties are familiar with the circumstances of this scam so I won’t ... (4 pages)View decision -
Decision Reference DRN-5067662
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5067662 The complaint Mr R complains that Revolut Ltd won’t refund him money he lost in an investment scam. Mr R is being represented by a professional representative, but I’ll just refer to Mr R for ease of reading. What happened The circumstances surrounding this complaint are w... (4 pages)View decision -
Decision Reference DRN-5272988
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5272988 The complaint Mr A complains that Revolut Ltd won’t refund money he lost to a scam. Mr A is represented by a firm I’ll refer to as “C”. For ease, I have referred to comments made by C as though Mr A himself made them. What happened The details of this complaint are well know... (3 pages)View decision -
Decision Reference DRN-5327009
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5327009 The complaint Mrs S complains that Revolut Ltd will not refund money she lost to a scam. What happened The background to this complaint is not in dispute and is well known to both parties so I won’t repeat it in detail here. In summary, Mrs S said that on 7 October 2024 she ... (2 pages)View decision -
Decision Reference DRN-5291770
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5291770 The complaint Mr H complains that Revolut Ltd will not refund money he said he lost to a scam. What happened The details of this complaint are well known to both parties so I won’t repeat it all again here. In summary, between February and March 2024 Mr H made two payments t... (2 pages)View decision -
Decision Reference DRN-5357403
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5357403 The complaint Ms A complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In October 2024 Ms A received a call from someone wh... (6 pages)View decision -
Decision Reference DRN-5338948
12 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5338948 The complaint Miss S complains that Revolut Ltd haven’t refunded money she lost to a job scam. The details of this complaint are well known to both parties. So, if there’s a submission I’ve not addressed; it isn’t because I’ve ignored the point. It’s simply because my findin... (2 pages)View decision -
Decision Reference DRN-5535757
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5535757 The complaint Miss B complains about Revolut Ltd. She says that Revolut failed to protect her when she fell victim to a cryptocurrency investment scam and would like Revolut to refund her the money she has lost. What happened Miss B saw an advert for investing in cryptocur... (3 pages)View decision
