We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-6093691
21 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6093691 The complaint Mrs P complained about the way Revolut Ltd (“Revolut”) handled her request for money back in relation to goods bought with her debit card. What happened Mrs P ordered several items from a retailer (“the merchant”) costing £110.30 using her Revolut debit card in... (4 pages)View decision -
Decision Reference DRN-5740571
20 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5740571 The complaint Mr T complains that Revolut Ltd will not reimburse the funds he lost to a scam. Mr T is professionally represented, but for ease I have only referred to Mr T in this decision. What happened Mr T sold his business and was looking for an investment opportunity. H... (3 pages)View decision -
Decision Reference DRN-5765232
20 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5765232 The complaint Miss P complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to an impersonation scam and about the service she received when the matter was reported. What happened The background is known to both parties, so I won’t repeat all the details. In... (5 pages)View decision -
Decision Reference DRN-5979358
20 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5979358 The complaint Mrs M complains about the service and lack of support she received from Revolut Ltd (“Revolut”) when she informed it of her gambling addiction and asked it to permanently terminate her cards with it. What happened Mrs M holds a Revolut account and activated a g... (5 pages)View decision -
Decision Reference DRN-5836993
20 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5836993 The complaint Mrs C complains that Revolut Ltd won’t refund payments made as part of a scam. Although Mrs C initially referred her complaint to the Financial Ombudsman Service through a professional representative, she’s no longer being represented. I’ve considered submissi... (4 pages)View decision -
Decision Reference DRN-5868868
20 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5868868 The complaint Mr F, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I... (3 pages)View decision -
Decision Reference DRN-5759689
20 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5759689 The complaint Mr V complains that Revolut Ltd won’t refund money he lost to a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In July 2025 Mr V was contacted by a person claiming to work for h... (4 pages)View decision -
Decision Reference DRN-5912529
20 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5912529 The complaint Mr D complains that Revolut Ltd has declined to reimburse payments made in relation to a scam. What happened In August 2025, Mr D was contacted by a scammer impersonating a hotel he had a booking with. As part of this he was tricked into approving two payments ... (3 pages)View decision -
Decision Reference DRN-6089611
20 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6089611 The complaint Miss F complains about how Revolut Ltd handled a transfer that was sent to her Revolut account. She complains that Revolut’s actions led to her incurring financial losses as it caused delays with her property purchase. What happened Revolut sent an email to Mis... (3 pages)View decision -
Decision Reference DRN-5924526
20 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5924526 The complaint Mrs V complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both par... (2 pages)View decision