We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
-
Decision Reference DRN-3395571
29 Apr 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3395571 The complaint Mr K complains that Revolut Ltd (“Revolut”) have failed to refund money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. In summary, Mr K paid over £4,000 to a fraudu... (3 pages)View decision -
Decision Reference DRN-3452894
28 Apr 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3452894 The complaint Mr O complains that Revolut Ltd (Revolut) rejected his chargeback request. What happened In September 2020 Mr O ordered a PS5 from a known retailer. As there was no stock available at the time, he pre-ordered. In November 2020 Mr O received an email from the retai... (3 pages)View decision -
Decision Reference DRN-3359920
27 Apr 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3359920 The complaint Mr A complains that Revolut Ltd restricted and then closed his account without warning and won’t refund a transaction he says he didn’t make. What happened Mr A had an electronic money account with Revolut. In January 2021 Mr A contacted Revolut to say that he’d b... (2 pages)View decision -
Decision Reference DRN-3249577
25 Apr 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3249577 The complaint Mr M complains that Revolut Ltd incorrectly debited his account after two failed ATM withdrawals. What happened Mr M was abroad and used an Automated Teller Machine (ATM) to withdraw cash. He’s explained he attempted to withdraw a smaller amount on the first attem... (3 pages)View decision -
Decision Reference DRN-3403869
14 Apr 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3403869 The complaint Mr M complains Revolut Ltd (“Revolut”) unfairly blocked and reviewed his account. And, that its communication and customer service in relation to this was very poor. As a result, Mr M says he’s suffered substantive distress and inconvenience. Mr M is represented b... (3 pages)View decision -
Decision Reference DRN-3356626
7 Apr 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3356626 The complaint Mr R complains Revolut Ltd (“Revolut”) unfairly blocked his account, returned funds held in it to the originating accounts and then closed it. What happened In May 2020, Revolut placed Mr R’s account under review and blocked it at the same time. Mr R is aware Revo... (4 pages)View decision -
Decision Reference DRN-3393613
5 Apr 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3393613 The complaint Mr A complains about Revolut Ltd and the service they provided when they carried out CCD checks on his account. What happened Mr A held an account with Revolut which received payments from clients. Around October 2020, Revolut asked Mr A to provide three months in... (3 pages)View decision -
Decision Reference DRN-3360738
31 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3360738 The complaint Mr C complains that Revolut Ltd blocked his account and haven’t explained why. He’s also unhappy about the service he was provided. What happened Mr C had a ‘Metal’ account with Revolut. This account came with additional benefits such as trading functions, as well... (2 pages)View decision -
Decision Reference DRN-2688175
31 Mar 2022 Revolut Ltd Not upheldInvestmentsDRN-2688175 The complaint Mrs B complains about the execution of orders on a trading account she held with Revolut Ltd (“Revolut”). What happened Mrs B held a trading account with Revolut. On 24 April 2020 Mrs B placed market orders to buy DNR and OAS shares. The orders were placed at 15.3... (3 pages)View decision -
Decision Reference DRN-3372402
30 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3372402 The complaint Mr S complains about Revolut Ltd’s decision to review and subsequently close his account. Mr S is also unhappy that Revolut Ltd decided to return the money in his account to the original senders. What happened Mr S held a Revolut account. In May 2020, Mr S’s accou... (2 pages)View decision
