We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-3325977
29 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3325977 The complaint Mrs A complains that Revolut Ltd (‘Revolut’) have not refunded her in full after she fell victim to a scam. What happened The background to this complaint is well known to both parties, so I will not repeat it in detail here. But in summary and based on the submis... (3 pages)View decision -
Decision Reference DRN-3315105
28 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3315105 The complaint Mr H complains that Revolut Ltd has declined to refund him for payments he transferred when he fell victim to an investment scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some ... (4 pages)View decision -
Decision Reference DRN-3359730
25 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3359730 The complaint Miss A complains that Revolut Ltd blocked and closed her account. And then returned funds in the account to their original sources, rather than to her. What happened In January 2021, Revolut carried out a review of Miss A’s account. Revolut completed its review an... (2 pages)View decision -
Decision Reference DRN-3360238
25 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3360238 The complaint Miss P complains that Revolut Ltd blocked and closed her account. And then returned funds in the account to their original sources, rather than to her. What happened In October 2020, Revolut carried out a review of Miss P’s account. Revolut completed its review a... (2 pages)View decision -
Decision Reference DRN-3359540
25 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3359540 The complaint Mr H complains that Revolut Ltd restricted and then closed his account without warning. He’d like the account reopened. What happened Mr H had an electronic money account with Revolut. In November 2020 Revolut carried out a review of Mr H’s account, and blocked it... (2 pages)View decision -
Decision Reference DRN-3361031
24 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3361031 The complaint Mr R complains about Revolut Ltd’s decision to review and subsequently close his account. Mr R is also unhappy that Revolut Ltd decided to return the money in his account to the original senders. What happened Mr R held a Revolut account. In June 2020, Mr R’s acco... (3 pages)View decision -
Decision Reference DRN-3351035
23 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3351035 The complaint Mr L complains Revolut Ltd (“Revolut”) unfairly reviewed and closed his account. And returned funds held in it to the source accounts. What happened In February 2020, Revolut carried out a review on Mr L’s account and subsequently placed a block on it. Mr L says h... (2 pages)View decision -
Decision Reference DRN-3320954
21 Mar 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3320954 The complaint Mr V has complained that Revolut Ltd (“Revolut”) failed to make it clear that mobile phones were excluded from the purchase protection insurance that came with a fee-paying Metal account. Mr V says this resulted in him suffering an uninsured loss, as his claim for... (3 pages)View decision -
Decision Reference DRN-3062750
18 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3062750 The complaint Mr K complains that Revolut Ltd won’t refund him for a transaction he says he didn’t make or agree to. He would like the money returned to him. What happened Mr K holds an account with Revolut. He says in October 2020 he received a message to authenticate a new de... (3 pages)View decision -
Decision Reference DRN-3295181
11 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3295181 The complaint U, a limited company, complains that Revolut Ltd didn’t complete an important international payment and delayed returning its money. What happened U attempted to make the payment of £4,815 on 15 September 2021. The director was unhappy to be asked what the money w... (2 pages)View decision
