We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-3213280
11 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3213280 The complaint Mr Y is unhappy that Revolut Ltd hasn’t refunded him the money he lost to a scam, where he sent in total £1,800 to fraudsters. What happened Mr Y received a call from an individual purporting to be from his internet provider. He was told his internet had been hack... (4 pages)View decision -
Decision Reference DRN-3234293
24 Feb 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3234293 The complaint Mr F complains about Revolut Ltd’s decision to review and subsequently close his account. What happened Mr F held an account with Revolut. He said he registered for the account on a Hungarian website – Mr F’s account was, however, based in the UK. In March 2020, R... (3 pages)View decision -
Decision Reference DRN-3265894
18 Feb 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3265894 The complaint Mr M complains that Revolut Ltd didn’t refund nine transactions he says were made without his authorisation, and that it also used one of his payment cards to top up a negative balance on his account. What happened In 2019, Mr M went on a trip overseas. He says th... (6 pages)View decision -
Decision Reference DRN-3295889
15 Feb 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3295889 The complaint Ms C complains that Revolut Ltd didn’t do enough to prevent her loss when she fell victim to a scam. She is particularly unhappy with Revolut’s handling of her fraud claim. What happened On 20 May 2021 Ms C made a payment of £1,426 from her Revolut account to an a... (3 pages)View decision -
Decision Reference DRN-3271131
14 Feb 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3271131 The complaint Mr C complains that Revolut Ltd blocked and closed his account. And haven’t returned money to him he says was paid into his account. What happened In April 2020, Revolut carried out a review of Mr C’s account. And asked Mr C to provide information about how he use... (3 pages)View decision -
Decision Reference DRN-3071541
11 Feb 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3071541 The complaint Mr C complains that Revolut Ltd failed to protect his account resulting in a loss of funds which they declined to refund. What happened Mr C has explained that he received various messages from Revolut indicating someone was trying to access his account. Mr C cont... (3 pages)View decision -
Decision Reference DRN-3107316
11 Feb 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3107316 The complaint Mr D complains that Revolut Ltd hasn’t done enough to help him recover money he paid for flight tickets he couldn’t use. What happened Mr D has a Revolut prepaid Visa card. In April 2020 he used the card to pay an airline (“M”) for flights from New Zealand (where ... (2 pages)View decision -
Decision Reference DRN-3291312
8 Feb 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3291312 The complaint Ms P complains that Revolut Ltd treated her unfairly in relation to a chargeback request. She’s also unhappy with her account being suspended and with the service provided throughout, Ms P feels Revolut have discriminated against her. What happened Ms P lives abro... (5 pages)View decision -
Decision Reference DRN-3093331
2 Feb 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3093331 The complaint Mr D wants Revolut Ltd to refund him the money he sent to their customers as the result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events here. Between June... (2 pages)View decision -
Decision Reference DRN-3248639
1 Feb 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3248639 The complaint Miss K complains that Revolut Ltd have failed to refund £994.43 she says she lost as part of a scam. The details of this complain are well known to both parties, so I will not repeat everything again here. Instead, I will focus on giving the reasons for my decisio... (2 pages)View decision
