We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2927 results
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Decision Reference DRN-5071835
20 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5071835 The complaint Mr F complains that Revolut Ltd hasn’t helped him recover a payment that was sent to his account by another company. What happened In April 2024, Mr F instructed a company to transfer some money to his account with Revolut. The money was never received though a... (2 pages)View decision -
Decision Reference DRN-5107703
20 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5107703 The complaint Mr D complains that Revolut Ltd didn’t protect him when he fell victim to a job scam. What happened In June 2023, Mr D was actively looking for additional work and received a WhatsApp message from someone he thought was associated with the recruitment firms he ... (2 pages)View decision -
Decision Reference DRN-5148173
20 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5148173 The complaint Mrs C complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs C has previously been represented by a third party. To keep things simple, I will refer to Mrs C throughout my decision. What happened The back... (3 pages)View decision -
Decision Reference DRN-4704877
20 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4704877 The complaint Mr M complains Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr M is being represented by a third party. To keep things simple, I will refer to Mr M throughout my decision. What happened The background of this compl... (3 pages)View decision -
Decision Reference DRN-5204989
20 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5204989 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5107646
20 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5107646 The complaint Mr P is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr P fell victim to a cruel cryptocurrency investment scam. He was introduced to the ‘investment’ ... (4 pages)View decision -
Decision Reference DRN-5092882
19 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5092882 The complaint Mr C complains Revolut Ltd, “Revolut”, refuses to refund him for a transaction on his account he says he didn’t authorise. What happened The facts of this case all well known to both parties, so I won’t repeat them in detail here. In summary, Mr C complained ab... (2 pages)View decision -
Decision Reference DRN-5143220
19 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5143220 The complaint Miss M complains that Revolut Ltd (“Revolut”) hasn’t refunded her after she fell victim to a safe account scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key even... (7 pages)View decision -
Decision Reference DRN-5066843
19 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5066843 The complaint M complains Revolut Ltd (“Revolut”) refuses to refund it for transactions on it’s account it says it didn’t authorise. M is a company run by a group of directors. The complaint has been brought by one of the directors, and to keep things simple I’ll refer to hi... (3 pages)View decision -
Decision Reference DRN-5134485
19 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5134485 Complaint Miss A is unhappy that Revolut Ltd didn’t refund her losses after she told it she’d fallen victim to a scam. Background Miss A fell victim to a job scam in April 2023. She received an unsolicited message from an individual claiming to be a recruiter looking for emp... (3 pages)View decision
