We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-3564474
27 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3564474 The complaint Mr H complains that Revolut Ltd withheld funds he had received into his account. What happened Mr H owns and rents out a holiday property. In July 2021 he rented it out to a client who paid the rental fee of €9,000 to his Revolut account. Revolut asked to see evid... (2 pages)View decision -
Decision Reference DRN-3560060
24 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3560060 The complaint Mr A on behalf of R a limited company complains that Revolut Ltd. Blocked and subsequently closed its account without warning or reasons. He is unhappy the funds in the account were returned to source and it caused delay in R receiving an HMRC payment. R is repres... (3 pages)View decision -
Decision Reference DRN-3546251
16 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3546251 The complaint Mr W complains Revolut Ltd unfairly blocked his account and provided him with very poor customer service. What happened Much of what follows repeats the background facts as set out in my provisional decision. I am repeating them now for the purposes of this final ... (3 pages)View decision -
Decision Reference DRN-3489769
15 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3489769 The complaint Mr O complains that Revolut Ltd won’t refund money he lost after falling victim to a scam. What happened Mr O says that in July 2020 he responded to an advert placed by a company that offered a trading platform in cryptocurrency - I’ll refer to the company as H. M... (4 pages)View decision -
Decision Reference DRN-3451720
10 Jun 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3451720 The complaint Mr F complains that Revolut Ltd failed to refund a transaction he didn’t recognise. What happened Mr F had generated a virtual debit card for use with online transactions which was held within the Revolut app. Mr F used his phone to access the app. Whilst out shop... (3 pages)View decision -
Decision Reference DRN-3426116
1 Jun 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3426116 The complaint Mr B disputed two transactions on his account with Revolut Ltd. He complained that Revolut took too long to deal with the chargeback for these, and that it provided poor customer service. What happened On 1 August 2021, Mr B contacted Revolut by cha... (3 pages)View decision -
Decision Reference DRN-3445893
26 May 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3445893 The complaint Mr W complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened Mr W received a call from someone claiming to be from Revolut’s fraud department. They told him his account had been compromised and so he needed to tran... (3 pages)View decision -
Decision Reference DRN-3484582
17 May 2022 Revolut Ltd Not upheldInvestmentsDRN-3484582 The complaint Mr C complains about the service provided by Revolut Ltd. In summary, he says Revolut did the following: Failed to provide, when requested to do so, a statement showing how much he had left in his account. Closed his account without warrant, reinstated it, and t... (5 pages)View decision -
Decision Reference DRN-3484479
17 May 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3484479 The complaint Your Mr D complains that Revolut Ltd (Revolut) didn’t unblock his accounts quickly enough following a security breach. What happened Mr D emailed Revolut on 25 January 2021 to say that he’d been robbed and his mobile phone had been taken. He asked Revolut to block... (3 pages)View decision -
Decision Reference DRN-3359510
12 May 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3359510 The complaint Miss A complains that Revolut Ltd restricted access to her account. What happened Miss A had an account with Revolut, which she opened in February 2021. In April 2021, Revolut asked Miss A for information about the source of her funds. Miss A contacted Revolut in ... (2 pages)View decision
