We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-3359477
12 May 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3359477 The complaint Miss B complains that Revolut Limited restricted access to and then closed her account. What happened Miss B had an account with Revolut that she opened in July 2020. At the end of March 2021, Revolut said her account had been flagged by its automated system, and ... (2 pages)View decision -
Decision Reference DRN-3468471
9 May 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3468471 The complaint Mrs M complained because Revolut Ltd refused to refund her for transactions which she said she didn’t make. What happened On 9 November 2021, Mrs M contacted Revolut. She said that she’d given her card details over the phone to make a purchase to an online seller ... (4 pages)View decision -
Decision Reference DRN-3453194
5 May 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3453194 The complaint Ms P complains Revolut Ltd declined to refund a payment she didn’t recognise. Ms P is represented by a friend, but for ease I’ll refer to both their actions as Ms P’s. I’m aware Ms P prefers to be addressed differently. But as this decision will be published (as i... (2 pages)View decision -
Decision Reference DRN-3318440
4 May 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3318440 The complaint Mr M complains that Revolut Ltd didn’t do enough to prevent his loss when he became the victim of an investment scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key e... (4 pages)View decision -
Decision Reference DRN-3395571
29 Apr 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3395571 The complaint Mr K complains that Revolut Ltd (“Revolut”) have failed to refund money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. In summary, Mr K paid over £4,000 to a fraudu... (3 pages)View decision -
Decision Reference DRN-3452894
28 Apr 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3452894 The complaint Mr O complains that Revolut Ltd (Revolut) rejected his chargeback request. What happened In September 2020 Mr O ordered a PS5 from a known retailer. As there was no stock available at the time, he pre-ordered. In November 2020 Mr O received an email from the retai... (3 pages)View decision -
Decision Reference DRN-3359920
27 Apr 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3359920 The complaint Mr A complains that Revolut Ltd restricted and then closed his account without warning and won’t refund a transaction he says he didn’t make. What happened Mr A had an electronic money account with Revolut. In January 2021 Mr A contacted Revolut to say that he’d b... (2 pages)View decision -
Decision Reference DRN-3249577
25 Apr 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3249577 The complaint Mr M complains that Revolut Ltd incorrectly debited his account after two failed ATM withdrawals. What happened Mr M was abroad and used an Automated Teller Machine (ATM) to withdraw cash. He’s explained he attempted to withdraw a smaller amount on the first attem... (3 pages)View decision -
Decision Reference DRN-3403869
14 Apr 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3403869 The complaint Mr M complains Revolut Ltd (“Revolut”) unfairly blocked and reviewed his account. And, that its communication and customer service in relation to this was very poor. As a result, Mr M says he’s suffered substantive distress and inconvenience. Mr M is represented b... (3 pages)View decision -
Decision Reference DRN-3356626
7 Apr 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3356626 The complaint Mr R complains Revolut Ltd (“Revolut”) unfairly blocked his account, returned funds held in it to the originating accounts and then closed it. What happened In May 2020, Revolut placed Mr R’s account under review and blocked it at the same time. Mr R is aware Revo... (4 pages)View decision
