We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-4378832
26 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4378832 The complaint Mr S complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both ... (4 pages)View decision -
Decision Reference DRN-4620488
26 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4620488 The complaint Mrs T has complained that Revolut Ltd won’t refund transactions she says she didn’t make or otherwise authorise. What happened In summer 2023, Mrs T’s Revolut app was used to send around £15,000 to someone via a number of bank transfers. One of the payments was bl... (3 pages)View decision -
Decision Reference DRN-4291007
26 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4291007 The complaint Ms B complains that Revolut Ltd (“Revolut”) won’t refund over £83,000 she lost to an investment scam beginning in August 2022. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving th... (2 pages)View decision -
Decision Reference DRN-4586725
26 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4586725 The complaint Mrs V has complained Revolut Ltd won’t refund money paid from her account to a cryptocurrency account. What happened Mrs V has three main accounts with different financial institutions. I’ll be calling these B, N and Revolut. Mrs V told us she’d received a call fr... (3 pages)View decision -
Decision Reference DRN-4613656
26 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4613656 The complaint Mr M complains that Revolut Ltd has failed to refund £2,507.28 he says he lost to an investment scam. What happened The background to this complaint is well known to both parties, and so I’ll only refer to some key events here. Mr M said he wanted to invest in cry... (5 pages)View decision -
Decision Reference DRN-4633607
26 Feb 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4633607 The complaint Mr J complains Revolut Ltd (“Revolut”) failed to refund him for transactions on his account he says he didn’t make. He also wants Revolut to pay him compensation for the distress an inconvenience caused in bringing this complaint. What happened The background of t... (4 pages)View decision -
Decision Reference DRN-4640097
23 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4640097 The complaint Mr M complains that Revolut Ltd (“Revolut”) has failed to refund around £100,000 he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will provide a b... (4 pages)View decision -
Decision Reference DRN-4355811
22 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4355811 The complaint Mrs L complains that Revolut Ltd hasn’t refunded money she lost due to a ‘safe account’ scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Mrs L says she received a phone cal... (3 pages)View decision -
Decision Reference DRN-4438546
22 Feb 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4438546 The complaint Mr O complains Revolut Ltd unfairly blocked and closed his account. He is also unhappy that Revolut sent money paid into his account back to source. He wants compensation for the financial losses, trouble and upset this caused him. What happened Mr O had an accoun... (4 pages)View decision -
Decision Reference DRN-4308748
19 Feb 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4308748 The complaint Mr F is unhappy that Revolut Ltd decided not to refund him after he says he was the victim of an Authorised Push Payment (APP) scam. What happened In summary Mr F was contacted by scammers pretending to be from his bank. They told him his account was at risk and h... (3 pages)View decision
