We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2923 results
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Decision Reference DRN-5064720
18 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5064720 The complaint Mr B complains that Revolut Ltd hasn’t refunded payments made when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them in full here. Instead, I’ll summarise what happened and focus on givi... (2 pages)View decision -
Decision Reference DRN-4556483
18 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4556483 The complaint Mr I complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In July 2023, Mr I met someone on a dating app, who I’ll refer to as M. M said they were an online trader of cryptocurrency and gave investm... (4 pages)View decision -
Decision Reference DRN-5190708
17 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5190708 The complaint Miss R complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (5 pages)View decision -
Decision Reference DRN-4919928
17 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4919928 The complaint Mrs C complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. Mrs C is represented by C and all references to Mrs C include comments made by C. What happened The details of this complaint are well known to both parties, so... (4 pages)View decision -
Decision Reference DRN-4436692
17 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4436692 The complaint Mr H complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of this ... (7 pages)View decision -
Decision Reference DRN-4767628
17 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4767628 The complaint Mrs W complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs W is being represented by a third party. To keep things simple, I will refer to Mrs W throughout my decision. What happened The background of t... (2 pages)View decision -
Decision Reference DRN-5035742
16 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5035742 The complaint Ms A complains Revolut Ltd didn’t do enough to protect her when she fell victim to a safe- account scam. What happened Ms A received a call from a scammer impersonating her bank. She’s explained they spoofed her bank’s genuine number, so she followed their inst... (3 pages)View decision -
Decision Reference DRN-5105457
16 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5105457 The complaint Mrs W complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost when she fell victim to a scam. What happened Mrs W says that in her first week of a new job she received a request which she believed came from the director of the company to buy £20... (3 pages)View decision -
Decision Reference DRN-5214893
16 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5214893 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an employment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5030742
13 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5030742 The complaint Miss K complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam, and would like it to refund her the money she has lost as a result What happened Miss K received a phone call from an individual pr... (3 pages)View decision
