We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-3393613
5 Apr 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3393613 The complaint Mr A complains about Revolut Ltd and the service they provided when they carried out CCD checks on his account. What happened Mr A held an account with Revolut which received payments from clients. Around October 2020, Revolut asked Mr A to provide three months in... (3 pages)View decision -
Decision Reference DRN-3360738
31 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3360738 The complaint Mr C complains that Revolut Ltd blocked his account and haven’t explained why. He’s also unhappy about the service he was provided. What happened Mr C had a ‘Metal’ account with Revolut. This account came with additional benefits such as trading functions, as well... (2 pages)View decision -
Decision Reference DRN-2688175
31 Mar 2022 Revolut Ltd Not upheldInvestmentsDRN-2688175 The complaint Mrs B complains about the execution of orders on a trading account she held with Revolut Ltd (“Revolut”). What happened Mrs B held a trading account with Revolut. On 24 April 2020 Mrs B placed market orders to buy DNR and OAS shares. The orders were placed at 15.3... (3 pages)View decision -
Decision Reference DRN-3372402
30 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3372402 The complaint Mr S complains about Revolut Ltd’s decision to review and subsequently close his account. Mr S is also unhappy that Revolut Ltd decided to return the money in his account to the original senders. What happened Mr S held a Revolut account. In May 2020, Mr S’s accou... (2 pages)View decision -
Decision Reference DRN-3325977
29 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3325977 The complaint Mrs A complains that Revolut Ltd (‘Revolut’) have not refunded her in full after she fell victim to a scam. What happened The background to this complaint is well known to both parties, so I will not repeat it in detail here. But in summary and based on the submis... (3 pages)View decision -
Decision Reference DRN-3315105
28 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3315105 The complaint Mr H complains that Revolut Ltd has declined to refund him for payments he transferred when he fell victim to an investment scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some ... (4 pages)View decision -
Decision Reference DRN-3359730
25 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3359730 The complaint Miss A complains that Revolut Ltd blocked and closed her account. And then returned funds in the account to their original sources, rather than to her. What happened In January 2021, Revolut carried out a review of Miss A’s account. Revolut completed its review an... (2 pages)View decision -
Decision Reference DRN-3360238
25 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3360238 The complaint Miss P complains that Revolut Ltd blocked and closed her account. And then returned funds in the account to their original sources, rather than to her. What happened In October 2020, Revolut carried out a review of Miss P’s account. Revolut completed its review a... (2 pages)View decision -
Decision Reference DRN-3359540
25 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3359540 The complaint Mr H complains that Revolut Ltd restricted and then closed his account without warning. He’d like the account reopened. What happened Mr H had an electronic money account with Revolut. In November 2020 Revolut carried out a review of Mr H’s account, and blocked it... (2 pages)View decision -
Decision Reference DRN-3361031
24 Mar 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3361031 The complaint Mr R complains about Revolut Ltd’s decision to review and subsequently close his account. Mr R is also unhappy that Revolut Ltd decided to return the money in his account to the original senders. What happened Mr R held a Revolut account. In June 2020, Mr R’s acco... (3 pages)View decision
