We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1820 results
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Decision Reference DRN-3645433
18 Oct 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3645433 The complaint Mr G is unhappy about Revolut Ltd’s decision not to refund an online card payment he made. He also complains about the customer service he received from Revolut. What happened The circumstances of this complaint are well known to both parties, so I will not repea... (3 pages)View decision -
Decision Reference DRN-3646246
18 Oct 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3646246 The complaint Mr N is unhappy Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr N is being represented by a Claims Management Company but for ease of reading I’ll refer to him throughout the decision. What happened The detailed background to this complaint is... (3 pages)View decision -
Decision Reference DRN-3568286
10 Oct 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3568286 Complaint J (a Limited Company) is unhappy that Revolut Ltd (“Revolut”) closed its account and then returned a number of payments to the original senders. J is being represented in its complaint by one of its directors Mr E. Background In May 2020, Revolut decided to close J’s ... (2 pages)View decision -
Decision Reference DRN-3591185
3 Oct 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3591185 The complaint Ms D complains that Revolut Ltd restricted and then closed her account and that it has not returned the money held in it. What happened Ms D held an account with Revolut. In or about December 2019, and following a standard compliance check, Revolut took the decisi... (2 pages)View decision -
Decision Reference DRN-3421468
29 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3421468 The complaint Mr B complains that Revolut Limited restricted and then closed his account and that it took £150 from it without his consent or authority. What happened Mr B held an account with Revolut. In or around October 2020, following a compliance check, Revolut decided to ... (2 pages)View decision -
Decision Reference DRN-3430901
28 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3430901 The complaint Mr L complains he was the victim of an investment scam and that Revolut Ltd didn’t do enough to recover his money. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key even... (3 pages)View decision -
Decision Reference DRN-3637215
28 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3637215 The complaint Mr V complains a payment made to Revolut using his credit card was incorrectly recorded as a cash advance which led to his credit card provider charging fees and interest on the transaction. What happened Mr V says he made a payment to his ... (2 pages)View decision -
Decision Reference DRN-3661972
27 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3661972 The complaint Mr C complains that Revolut Ltd won’t refund payments he says were fraudulently made from his account. What happened In February 2021, Mr C says he was woken from sleep by a payment notification from Revolut. Mr C discovered that four payments had been made from h... (2 pages)View decision -
Decision Reference DRN-3689199
25 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3689199 The complaint Ms E complains that Revolut Ltd restricted and closed her account. And she’d like compensation for the impact. What happened In February 2021 Revolut reviewed Ms E’s account. Revolut asked Ms E for information about her account activity and proof of entitlement fo... (2 pages)View decision -
Decision Reference DRN-3689227
25 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3689227 The complaint Mr E complains that Revolut Ltd blocked and closed his account. He’d like his account reopened and compensation for the impact. What happened In February 2021 Revolut reviewed Mr E’s account Revolut asked Mr E for information about his account activity and proof o... (2 pages)View decision
