We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1820 results
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Decision Reference DRN-3711342
22 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3711342 The complaint Ms D is unhappy Revolut Ltd (“Revolut”) hasn’t reimbursed her after she transferred money to an investment company that turned out to be a scam. What happened “The details of the complaint are well known to both parties, so I won’t go into too much detail here. Ho... (3 pages)View decision -
Decision Reference DRN-3651768
21 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3651768 The complaint Mr M complains he was the victim of an investment scam and that Revolut Ltd didn’t do enough to recover his money. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key even... (3 pages)View decision -
Decision Reference DRN-3652292
20 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3652292 The complaint Ms A complains that Revolut Ltd will not refund card payments she believed were going to a legitimate trading company which she says turned out to be a scam. Ms A is represented in this matter by CEL Solicitors (“CEL”). For simplicity, I will refer to CEL’s actio... (2 pages)View decision -
Decision Reference DRN-3597916
16 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3597916 The complaint Mr S complains Revolut Ltd unfairly blocked and removed funds from his account, and then closed the account. What happened Mr S held an account with Revolut. Revolut blocked his account to carry out a review and decided to return funds back to source. It subsequen... (2 pages)View decision -
Decision Reference DRN-3520249
16 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3520249 The complaint Mr A has complained that Revolut Ltd (“Revolut”) failed to tell him, during the sale of a Metal account, enough information about the travel insurance to allow him to fully understand the cover it was providing. This came to light when Mr A had issues making a cla... (2 pages)View decision -
Decision Reference DRN-3601729
15 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3601729 The complaint Mrs P has complained Revolut Ltd didn’t do enough to protect her when she fell victim to a romance scam. What happened Mrs P fell victim to a cruel scam, in which she was tricked into sending money to an individual she believed she was in a relationship with, on t... (4 pages)View decision -
Decision Reference DRN-3703039
15 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3703039 The complaint Mr M complains that Revolut Ltd (“Revolut”) submitted a chargeback (on his behalf) in respect of a transaction he didn’t dispute, and this caused him to suffer a loss, distress and inconvenience. What happened On 2 December 2021 Mr M purchased a game from a compan... (4 pages)View decision -
Decision Reference DRN-3690932
14 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3690932 The complaint Mr U complains Revolut Ltd (“Revolut”) restricted his account and withheld the funds in it, causing him substantive financial loss. What happened In January 2020, Revolut restricted Mr U’s account. It asked Mr U to upload documents through its App to show his proo... (3 pages)View decision -
Decision Reference DRN-3617088
12 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3617088 The complaint Mr P complains Revolut Ltd unfairly rejected chargeback requests he made, breached his personal data, and stopped him accessing funds in his account. What happened The background facts which led to Mr P’s complaint are known to both parties and I find no need to r... (5 pages)View decision -
Decision Reference DRN-3643390
12 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3643390 The complaint Mr R has complained Revolut Ltd won’t refund him for a disputed transaction made in 2021. What happened In 2021 Mr R opened an account with Revolut which he didn’t immediately use. In September he complained to Revolut £1,000 had been paid into his account (from a... (2 pages)View decision
