We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1820 results
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Decision Reference DRN-3546052
9 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3546052 The complaint Ms Z complains that Revolut Ltd didn’t do enough to protect her when she was the victim of a cryptocurrency investment scam. Ms Z lost her life savings of £50,200. She wants her money back. Ms Z is being supported by a representative, but for ease, I’ll refer to M... (6 pages)View decision -
Decision Reference DRN-3684471
7 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3684471 The complaint Ms G complains that Revolut Ltd hasn’t done enough to help her try to recover the cost of a flight she couldn’t board because of the Covid-19 pandemic. What happened In December 2020 Ms G bought flights to Portugal and back with separate airlines, flying out that ... (3 pages)View decision -
Decision Reference DRN-3637022
6 Sep 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3637022 The complaint Miss L is unhappy that Revolut Ltd won’t refund her payments she made as a result of a fraud. What happened Miss L was looking to rent accommodation. After posting her requirements via a social media platform, she was contacted by a person claiming to be an agent ... (2 pages)View decision -
Decision Reference DRN-3610193
6 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3610193 The complaint Mr E is unhappy that Revolut Ltd won’t refund money he says was lost as the result of a scam. What happened The background of this complaint is well known to both parties, so I won’t go into detail. In summary, Mr E was contacted by someone who claimed to work for... (3 pages)View decision -
Decision Reference DRN-3603733
4 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3603733 The complaint Mr N complains that Revolut Ltd restricted access to his account and won’t release his funds. He’d like his funds returned and compensation for the impact on him. What happened Mr N had an account with Revolut. On 4 August 2020 Revolut received a fraud report from... (3 pages)View decision -
Decision Reference DRN-3675069
31 Aug 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3675069 The complaint Mr S, who was the sole proprietor of an overseas business, complains that Revolut Ltd closed his business account. What happened Mr S had an account with Revolut, which was in the name of his business, a sole proprietorship registered in Norway. In October 2020, R... (2 pages)View decision -
Decision Reference DRN-3561692
30 Aug 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3561692 The complaint Mr S complains that Revolut Ltd restricted access to his account, withheld his funds and closed his account without notice. He’d like compensation for the impact. What happened Mr S had an e-money account with Revolut Ltd. Mr S also had a linked investment account... (3 pages)View decision -
Decision Reference DRN-3649072
30 Aug 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3649072 The complaint Miss S complained because Revolut Ltd refused to refund her for transactions she said she didn’t make. What happened At 7.13 am on 25 October 2021, Miss S contacted Revolut by chat, to dispute a £79.50 transaction to a pharmacy which had debited her account the pr... (3 pages)View decision -
Decision Reference DRN-3663165
24 Aug 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3663165 The complaint Mr F complains about Revolut Ltd’s actions when reviewing and then closing his account. What happened Mr F held an electronic money account with Revolut. In August 2020 they got in touch with him through the in-app chat to ask about a payment into his account but ... (5 pages)View decision -
Decision Reference DRN-3519467
18 Aug 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3519467 The complaint Mr M complains about Revolut Ltd’s actions when blocking and reviewing his account. Mr M is also unhappy about the fees charged to his Revolut account when making currency exchange transactions. What happened Mr M held a Revolut account. In October 2021, Revolut p... (2 pages)View decision
