We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-6088586
20 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6088586 The complaint Mr C complains that Revolut Ltd hasn’t reimbursed the money he’s lost to a scam. What happened Mr C has fallen victim to an employment scam, to which he has lost the payments set out in the table below: Payment number Payment date and time Payment amount Paymen... (4 pages)View decision -
Decision Reference DRN-5795727
19 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5795727 The complaint Mr B complains that Revolut have closed his account following payments he received in January 2025. Mr B is unhappy Revolut won’t provide him the exact reason they have closed the account. What happened In March 2025 Revolut contacted Mr B to ask him about two ... (2 pages)View decision -
Decision Reference DRN-5687099
19 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5687099 The complaint Mrs P complains that Revolut Ltd (“Revolut”) won’t refund the money she lost after she fell victim to a purchase scam. What happened The facts are well known to both parties, so I have outlined the key details. In summary, Mrs P purchased holiday flights from... (5 pages)View decision -
Decision Reference DRN-5777770
19 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5777770 The complaint Ms S has complained that Revolut Ltd won’t refund money she lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. What I’ve... (2 pages)View decision -
Decision Reference DRN-6086361
19 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6086361 The complaint Ms W complains that Revolut Ltd (‘Revolut’) won’t refund all the money she lost to a safe account scam. She’s represented by a Claims Management Company. For simplicity, I’ll generally refer to Ms W throughout this decision. What happened The background is know... (7 pages)View decision -
Decision Reference DRN-5774069
16 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5774069 The complaint Mr N complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to a job scam. What happened The background is known to both parties, so I won’t repeat all the details. In summary, in April 2025, Mr N was contacted on his messaging app by someone (a ... (3 pages)View decision -
Decision Reference DRN-5886851
16 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5886851 The complaint Mr S complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr S is being represented by a third party. To keep things simple, I will refer to Mr S throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-6015226
16 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6015226 The complaint Miss G has complained about Revolut Ltd not refunding several payments she says she made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Miss G fell victim to a ... (3 pages)View decision -
Decision Reference DRN-6081006
16 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6081006 The complaint Miss M complains that Revolut Ltd has declined to refund transactions that were made from her account after she was the victim of a scam. What happened On 27 September 2024, Miss M received a call from someone claiming to be an employee of Revolut. Unknown to ... (3 pages)View decision -
Decision Reference DRN-5249545
16 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5249545 The complaint Mr H complains that Revolut Ltd won’t refund payments he made as a result of a scam. What happened In 2022, Mr H fell victim to an investment scam, involving a fraudulent broker that I’ll refer to as ‘A’. A initially persuaded him to make payments from his acco... (4 pages)View decision