We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1820 results
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Decision Reference DRN-5375567
6 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5375567 The complaint Mr C complains that Revolut Ltd won’t refund him the money he lost after he fell victim to an Authorised Push Payment (“APP”) scam. What happened I issued a provisional decision for this complaint on 19 February 2025. In it I set out the background and my prop... (6 pages)View decision -
Decision Reference DRN-5140736
5 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5140736 The complaint Miss S complains that Revolut Ltd won’t reimburse her after she fell victim to a job scam. Miss S is professionally represented in bringing her complaint, but for ease of reading, I’ll refer to all submissions as being made by Miss S directly. What happened Mis... (13 pages)View decision -
Decision Reference DRN-4976964
5 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4976964 The complaint Ms W has complained, initially via a representative, that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything agai... (3 pages)View decision -
Decision Reference DRN-5172117
5 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5172117 The complaint X complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of bot... (3 pages)View decision -
Decision Reference DRN-5369618
5 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5369618 The complaint Mr C complains that Revolut Ltd won’t refund payments he made as a result of a scam. What happened Mr C was the victim of an investment scam, involving the following payments from his Revolut account: Payment number Date Description Amount 1 17 August 2022 Card... (8 pages)View decision -
Decision Reference DRN-5036798
5 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5036798 The complaint Mr S is unhappy Revolut Ltd won’t refund transactions on his account which he says he didn’t authorise. What happened On moving money from his bank account elsewhere to his Revolut account on 30 July 2024 Mr S noticed a number of transactions which were made w... (3 pages)View decision -
Decision Reference DRN-5356892
5 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5356892 The complaint Mr E complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr E is being represented by a claims management company in this complaint. What happened The full details of this complaint are well-known to both parties a... (11 pages)View decision -
Decision Reference DRN-5345972
5 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5345972 The complaint Miss L complains that Revolut Ltd (“Revolut”) didn’t do enough to recover lost funds after she reported an issue. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in full here. Instead, I’ll summarise what... (2 pages)View decision -
Decision Reference DRN-4430223
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4430223 The complaint Mrs S complains that Revolut Ltd (“Revolut”) won’t refund her the money she lost after she fell victim to an investment scam. Mrs S has used a representative to bring her complaint to this service. For ease, I will refer solely to Mrs S throughout this decisio... (5 pages)View decision -
Decision Reference DRN-5216589
4 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5216589 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he was the victim of a crypto investment scam. Mr M is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refe... (11 pages)View decision
