We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2386 results
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Decision Reference DRN-5032745
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5032745 The complaint Mrs G is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Mrs G is being represented by solicitors but, for ease of reading, I’ll only refer to Mrs G in the decision. What happened The detailed background to this complaint is we... (4 pages)View decision -
Decision Reference DRN-5473351
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5473351 The complaint Miss J complains that Revolut Ltd won’t refund money she lost to a scam. Miss J is represented by a firm I’ll refer to as “C”. For ease, I have referred to comments made by C as though Miss J made them. What happened The payments relevant to this complaint are ... (3 pages)View decision -
Decision Reference DRN-5159037
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5159037 The complaint Mr S is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr S was... (3 pages)View decision -
Decision Reference DRN-5265229
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5265229 The complaint Mr P complains Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened In late 2023, Mr P saw and responded to an online advert for a cryptocurrency investment with a company I’ll refer to as “C”. The advert appeared to show the ... (4 pages)View decision -
Decision Reference DRN-5573132
11 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5573132 The complaint Mr S complains that Revolut Ltd sent back a payment made to him in respect of a refund on the cancelled purchase of a car. And that the seller denied receipt of the money. What happened On 30 October 2024, Mr S paid a dealer the purchase price for a car, of £5,... (2 pages)View decision -
Decision Reference DRN-5397310
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5397310 The complaint Mr T complains that Revolut Ltd won’t refund money he lost when he was a victim of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat what happened in detail. In September 2024, Mr T found a property online... (4 pages)View decision -
Decision Reference DRN-4863589
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4863589 The complaint Ms B complains that Revolut Ltd won’t refund money she lost when she was a victim of a scam. Ms B is represented by a firm I’ll refer to as ‘RS’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key eve... (4 pages)View decision -
Decision Reference DRN-5222424
10 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5222424 The complaint Miss A complains Revolut Ltd won’t refund payments she lost when she was the victim of a cryptocurrency investment scam. Miss A is professionally represented, however, to keep things simple, I’ll refer to Miss A throughout my decision. What happened The backg... (11 pages)View decision -
Decision Reference DRN-5594232
10 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5594232 The complaint Mrs K complains Revolut Ltd (“Revolut”) declined to refund payments she says she didn’t make. What happened On 23 August 2023, Mrs K said she and her husband received a call from someone claiming to be one of their banking providers asking if they’d made any pa... (9 pages)View decision -
Decision Reference DRN-5614946
10 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5614946 The complaint Mr F complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr F told us he read an article supposedly by a well-known financial expert regarding cryptocurrency investments and clicked a link within the a... (3 pages)View decision
