We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1820 results
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Decision Reference DRN-3363142
19 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3363142 The complaint Mr L complains Revolut Ltd unfairly restricted his account. He also says they are responsible for the fees charged by his credit card provider when he used his credit card to top up his account. He wants those fees refunded and £500 compensation for the inconvenie... (3 pages)View decision -
Decision Reference DRN-3471096
19 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3471096 The complaint Mr C complains that Revolut Ltd blocked and closed his account without giving a reason. He didn’t have access to his funds for 3 months. He would like his account reactivated, a reason and compensation. What happened Mr C had an account with Revolut. Revolut carri... (3 pages)View decision -
Decision Reference DRN-3458455
19 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3458455 The complaint Mr G complains Revolut Ltd unfairly blocked his account following his fraud claim about two payments he didn’t recognise. He also says they unfairly returned the balance in his account to previous payers to his account. He wants the payments refunded and his balan... (3 pages)View decision -
Decision Reference DRN-3471585
18 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3471585 The complaint Company I complains about Revolut Ltd’s decision to close its account. What happened In February 2021, Revolut reviewed company I’s account and decided to close it. They gave company I notice but didn’t give it an explanation or an opportunity to appeal the decisi... (2 pages)View decision -
Decision Reference DRN-3580663
14 Jul 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3580663 The complaint Mr S complains that Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam and lost money. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the k... (8 pages)View decision -
Decision Reference DRN-3482043
13 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3482043 The complaint Mr P says Revolut Ltd acted unfairly when it closed his account(s) without giving any reasonable explanation What happened Mr P opened an account with Revolut on 19 November 2017. On 8 April 2020 Revolut notified Mr P that it would be closing his account. This was... (2 pages)View decision -
Decision Reference DRN-3471085
7 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3471085 The complaint Mr M complains that Revolut Ltd blocked his account without notice. He would like compensation. What happened Mr M had an account with Revolut. Revolut asked Mr M to provide them with proof of income and source of funds in November 2020. Mr M was asked for further... (3 pages)View decision -
Decision Reference DRN-3427997
6 Jul 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3427997 The complaint Mrs B complains that Revolut Ltd blocked and later closed her account. She would like a reason and the account reinstated. What happened Mrs B had an account with Revolut. In 28 May 2021 Revolut carried out a review of Mrs B’s account. It asked Mrs B for documents... (3 pages)View decision -
Decision Reference DRN-3481266
29 Jun 2022 Revolut Ltd Not upheldBanking and PaymentsDRN-3481266 The complaint P complains about Revolut Ltd’s decision to review and subsequently close its account. Mr L, director of P is also unhappy that Revolut Ltd decided to return the money in P’s account to the original senders. What happened P held a Revolut account. In September 201... (2 pages)View decision -
Decision Reference DRN-3564474
27 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3564474 The complaint Mr H complains that Revolut Ltd withheld funds he had received into his account. What happened Mr H owns and rents out a holiday property. In July 2021 he rented it out to a client who paid the rental fee of €9,000 to his Revolut account. Revolut asked to see evid... (2 pages)View decision
