We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-4430169
15 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4430169 The complaint Mr K complains that Revolut Ltd won’t refund money he lost when he was a victim of two scams. Mr K is represented by a firm that I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key e... (5 pages)View decision -
Decision Reference DRN-4504741
14 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4504741 Complaint Ms B is unhappy that Revolut Ltd didn’t do more to protect her when she fell victim to a scam. Background In early 2023, Ms B was looking for employment opportunities. A digital marketing agency contacted her and offered her an opportunity. This was apparently a part-... (2 pages)View decision -
Decision Reference DRN-4508549
13 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4508549 The complaint Mr N, who is represented by a claims management company, complains Revolut Ltd didn’t do enough to protect him when he was the victim of a fraud. What happened Mr N opened a Revolut account in June 2019, around the time he came to the UK. He has accounts elsewhere... (3 pages)View decision -
Decision Reference DRN-4487929
13 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4487929 The complaint Mr R complains that Revolut Ltd (Revolut) won’t refund the money he lost when he fell victim to a scam. What happened When Mr R initially complained to Revolut (via a representative), he said he watched a segment on television about someone who had made money thro... (3 pages)View decision -
Decision Reference DRN-4303287
13 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4303287 Complaint Miss A is unhappy that Revolut Ltd loaded a Cifas marker against her name. Background Miss A had an account with Revolut. On 12 May 2022, £999.74 was deposited into that account. Three minutes later, those funds were transferred to a third party. On 24 May, the person... (2 pages)View decision -
Decision Reference DRN-4414427
12 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4414427 The complaint Ms S complains that Revolut Ltd (“Revolut”) is refusing to refund her the amount she lost as the result of a scam. Ms S is being represented by a third party. To keep things simple, I will refer to Ms S throughout my decision. What happened The background of this ... (2 pages)View decision -
Decision Reference DRN-4442029
12 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4442029 The complaint Mr B complains that Revolut Ltd (“Revolut”) won’t refund him the money he lost after he fell victim to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I understa... (3 pages)View decision -
Decision Reference DRN-4451129
12 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4451129 The complaint Mr C complains that Revolut Ltd didn’t do enough to prevent the loss he suffered when he sent a payment to one of its customer’s accounts as a result of a scam. Mr C has used a representative to bring his complaint, but for ease of reading, I’ll mostly just refer ... (4 pages)View decision -
Decision Reference DRN-4496128
7 Dec 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4496128 The complaint Miss F is unhappy that Revolut Ltd has decided not to refund her after she was the victim of an authorised push payment scam. What happened Miss F applied for a number of jobs online and received a response via text message, to say she’s been shortlisted for a co... (4 pages)View decision -
Decision Reference DRN-4446108
7 Dec 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4446108 The complaint Ms S complains Revolut Ltd (Revolut) refused to refund her for disputed transactions on her account. What happened On 12 June 2023 four transactions were made on Ms S’s account, totalling £10,645, which she says were fraudulent and she would like Revolut to refund... (3 pages)View decision
