We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2941 results
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Decision Reference DRN-5060819
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5060819 The complaint Miss W complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an impersonation scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well know... (3 pages)View decision -
Decision Reference DRN-4903987
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4903987 The complaint Mr M complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like Revolut to refund him the money he has lost as a result. What happened Mr M unfortunately fell victim to a cryptocurrency... (9 pages)View decision -
Decision Reference DRN-4546610
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4546610 The complaint Mr E complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr E is being represented by a third party. To keep things simple, I will refer to Mr E throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-4590869
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4590869 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when fell victim to two scams. Mr M is being represented by solicitors in this complaint. What happened The complaint concerns seven debit card transactions totalling around £28,000 which Mr M made fr... (6 pages)View decision -
Decision Reference DRN-5181786
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5181786 The complaint Mr K complains that Revolut Ltd (Revolut) won’t refund the money he lost to a scam. What happened I issued my provisional decision on this complaint on 15 November 2024. I wanted to give both sides a chance to provide any further evidence and arguments before ... (13 pages)View decision -
Decision Reference DRN-4941474
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4941474 The complaint Miss N complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to a scam. She’s being represented. To keep things simple, I’ll refer to Miss N throughout this decision. What happened The background to this complaint is known to both parties, so I... (3 pages)View decision -
Decision Reference DRN-5192802
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5192802 The complaint Mr F is unhappy that Revolut Ltd (“Revolut”) won’t refund him the money he lost as a result of a cryptocurrency scam. What happened Mr F told us that in September 2022 he was looking at a website and he saw an advert for an investment opportunity and clicked o... (10 pages)View decision -
Decision Reference DRN-4421767
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4421767 The complaint Mr C complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. What happened The background to this complaint is well-known to both parties and so I’ll provide only a brief summary of events here. In December 2022 Mr C was looking for inves... (3 pages)View decision -
Decision Reference DRN-5186710
5 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5186710 The complaint Mrs K complains that Revolut Ltd hasn’t refunded the money she lost when she fell victim to a scam. What happened In May 2022 Mrs K came across an advert on social media for a cryptocurrency investment platform, she says it appeared to be endorsed by a financi... (3 pages)View decision -
Decision Reference DRN-4623753
5 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4623753 The complaint Mr B is being represented by a claims manager. He’s complaining about Revolut Ltd because it won’t refund money he lost as the result of fraud. What happened Sadly, Mr B fell victim to a cruel investment scam. He found what he thought was a genuine investment o... (4 pages)View decision
